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September 2024 by Kevin Washington
I love going in this bank to conduct transactions. The staff are so pleasant and professional. There is a branch manager who clowns me about being a cowboys fan but it's all love and jokes and we always share a few laughs I do not recall her name but she is by far one of the most professional women I have ever met.
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August 2024 by Ray Rivera
Great service, and phenomenal communication. There was a waiting line due to the fact I was a walk in - however, they went above and beyond to accommodate me.
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July 2024 by Mary Jones
Great customer service, clean facility lots of representatives and plenty of parking.
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July 2024 by KRAVA
Great bank! The staff is very friendly especially Ted!
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February 2024 by Cary
Rude incompetent employees, Very Poor Customer Service
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November 2023 by Amy Wu
Great manager and comfortable space.
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November 2023 by ñ
Safe it's the great personal they have in this branch love her patience she always have with me
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November 2023 by Dennis Pantelejev
Professional and very competent specialist in this office, Jessica Dimitri! She was the only one in all of Richmond who was able to solve my problem and did it very competently and professionally. Thank you Jessica
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November 2023 by Darling
Safe it's the great personal they have in this branch love her patience she always have with me
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July 2023 by Hrishi Menon
Special thanks to Jassica Dimitri for going above and beyond in helping me opening my small business accts. I had EIN, but missed the "state registration" step. Not only did Jassica help me with that but she also shared some valuable sales tips from her past experiences which will assist me when I wear the sales hat. She also recommended multiple ways to manage my accounts more effectively. Can't ask for more from a bank associate.
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April 2023 by lisa freiman
This is the worst bank I've used in 50 years. From start to (almost) finish it's been a nightmare to TRY to bank with them. I have lost more than 20 hours of my life that I will never get back because of them. It took us multiple visits, phone calls, and emails just to get accounts set up. Credit cards were supposed to be set up and never were. Chase limits daily deposits to $2,000. You're also limited to $5,000 per 30 day period in mobile deposits. This is not a good place to bank if you want to do it mostly online. Also, the online customer service reps give you COMPLETELY DIFFERENT information than the people in the bank who acknowledge that there is complete inconsistency between what they say online and what they say in the bank. This makes for confusion, frustration, and wastes precious time for your life. Do yourself a favor and use ALLY or another highly-rated online bank. I've never had any problems with them. Now I'm waiting for the cashier's check to clear from my daughter's closed Chase account and I'm being told by my new bank that it could take weeks because Chase hasn't released OUR MONEY. They are perfectly fine as a mortgage holder, but stay away from them for checking and savings. Plus their interest rates are some of the lowest around and the amounts you have to keep in the accounts if you don't use direct deposit is exorbitant. I'd give them a zero and failing grade if Google would let me.
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March 2023 by W.Y W.Y
We went to open a new account and it was a nice environment. The building is new, so its very clean. The lady who helped us was so nice and pleasant to talk to, I think her name was Jessica.
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February 2023 by AB ABB
We went to open a new account and it was a nice environment. The building is new, so its very clean. The lady who helped us was so nice and pleasant to talk to, I think her name was Jessica.
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November 2022 by Neeran Rasheed
Terrible customer service I don’t recommend this location to anyone.
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November 2022 by Macy Quan
This Chase Bank is very corrupted and sketchy! They had counted my cash deposit and somehow lost my $100 dollar and $20 dollar bills! Even the manager cover up for the teller. They said their machine will replace old bills with new bills on it’s own. That’s why they don’t see my missing bills with my writing on it! Beware and stay away from this bank!!!?????? They wasted almost 2 hours of my time and did not resolve or find my missing bills. The teller also said she saw the bills with my writing on it but somehow it cannot be found! Please don’t support this Bank!
