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April 2024 by Ellora Houchins
The food was wonderful and the host who showed me and my friend to our seat was very kind. Our waitress, Meredith, however, showed us nothing but a hostile attitude from the moment we sat down. I do not know if it’s because are two teenage women who she feels threatened by, but her obvious bias towards us was noticeable. After my friend received her food, we unfortunately noticed that there was pork in her dish, and because of her religion she is not able to eat it. We were very apologetic for having to send this back because of a misunderstanding, but Meredith said to us (and I quote), “well you should’ve told me, girl.” My friend obviously wears a hijab. She took the food and sent it back, and ignored our table for a little more than 7 minutes before coming back and asking if we wanted refills for our drinks. We said no (they were more than half way full from her previous refill), and asked if she needed to reorder. We’re young, seniors in high school to be exact, unsure whether what we have to do because we’ve never experienced this before in our very few 18 years. Meredith sighed at us and said (and I quote exact) “well, honey, remaking difficult orders obviously takes time.” And left. I’m writing this while we’re still waiting for my friends ‘difficult order’ to come out.Dietary restrictions: Muslim dietary restrictions.
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April 2024 by lavernk922
I went to the Cheesecake Factory with my family to celebrate my grandchildren’s second birthday. The waitress was friendly but the service wasn’t great. My daughter ordered a drink from the bar, by the time it got to her, the ice had melted and the drink was water. (The waitress had forgotten to bring her the drink). My daughter told the waitress about the drink and the waitress took the drink back to the bar and returned with the same drink with more alcohol added to it. A new drink was not made. It seems as if she forgot our food too. Because a couple of orders were served with cold vegetables and sides. My mashed potatoes were rock hard. Very nice looking restaurant but not such good service.
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March 2024 by Shaquail Clark-Dance
For starters the appetizers were amazing. I got the crab dip and crab bites ⭐️ ⭐️⭐️⭐️⭐️‼️ A must try.My entree was the Diane steak and blackened salmon. They both were delicious. ?. The sauce used under the salmon was GREAT‼️I did not like the spinach I ordered , and the mash potatoes were thick . I personally like them creamy.Atmosphere- it was cold and we didn’t have any privacy sitting right beside someone . We made friends though lol.Dietary restrictions: The have a low calorie menu which was nice
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March 2024 by s. a.
There are just too many types.It's located inside Short Pump, and there is a large eat-in area, but it was full, so we decided to take out. However, the Q-line of the cake showcase is short, so the time to choose a cake is short. There is a menu on the homepage, so I made a plan in advance and it went smoothly, so I recommend it. Even the takeout came with whipped cream.I was also surprised that there was a staff member who could write Japanese names exactly as they were written.But the cake was really delicious. It's also big. But I wanted to conquer more types, so I would like to go again! ??
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March 2024 by Jon Lynne
This location is usually the standard for how cheesecake factory should be run. Last night, however, everything was wrong. The food was ice cold and undercooked, the bang bang chicken and shrimp was served without a single piece of shrimp on the plate. To make it worse, there were pieces of hard plastic, like from a bottle cap in the food. Absolutely disgusted with this place. Bathrooms and tables were dirty, management was rude and uncaring, giving only the bare minimum in recompense and not charging for the 1 plate that had hunks of plastic in it. The manager and owner should be ashamed. I would rather eat at waffle house.
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March 2024 by Glenn Torres
Excellent. You can’t go wrong eating out at the Cheesecake Factory. It truly meets all family members expectations. Each of my family members always want something different to eat. So at the CF, we all get to eat what we like. Except that we always eat the same dishes.
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March 2024 by Valerie Moore
I was in the area (Short Pump) yesterday and decided to stop in and get lunch. My waitress was so nice and attentive. I haven’t been to Cheesecake Factory in years. I was seated quickly right near the window in the corner.I ordered the Jamaican chicken and shrimp with rice. (24.50) There was so little chicken and barely any shrimp. I ate it because I was starving. I also ordered Takeout for my son, Shrimp & Chicken Gumbo with sticky hard rice. As I was leaving, I glance at my Takeout order. Big Mistake I should have left the food there. I should have looked over the food with the waitress present. For 24.50, you would think your Gumbo would include shrimp, 2 pieces of frail looking shrimp mixed in with the veggies, onions etc.with sticky hard rice. I was so disappointed after I got all the way home with the food for my son. I called the number listed and didn’t get an answer.I am a foodie and love to support restaurants, food trucks etc, in return who’s looking out for the paying customer. I paid 57.75 and it was a waste of my hard earned money.Parking: Ample parkingKid-friendliness: While dining there were kids there with their parents and grandparentsWheelchair accessibility: Yes it’s wheelchair accessible
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March 2024 by Mz T3
Celebrated a family member's birthdayOMGoodness, the apple
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March 2024 by David Harris
The reason I am leaving 3 stars is not because of my server or the food but because of the manager. Rodney was not personable at all. My sister had a burger that was overcooked and rather than him apologizing, he decided to tell my sister that the buffalo blast that she ordered in place of the burger was crunchy. Which we had had for an appetizer prior to getting our entrees. He will be the reason that I will not return to this location. Our server Jasmine was amazing! Very patient and very attentive.
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March 2024 by Chad O
Do NOT order the Banana Cheesecake, we threw most of it away, its 100 percent imitation flavored banana , with a few real slices set beside it
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March 2024 by R Spencer
Always good food at Cheesecake.
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March 2024 by christopher cody
Super busy but to go cheesecake line was way too long. Cut, Box, and
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March 2024 by Tiff Slā
Went here for date night. It was a great experience. Food was excellent. Our server was awesome. So on point. It was a Friday night so there was a bit of a wait time but it was well worth it.
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March 2024 by Stephanie Schraven
Always a favorite!
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March 2024 by T Yeomans
Great location. Joniqua, a lovely server, made great recommendations! ??