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October 2023 by Kady MacArthur
This has got to be the worst Chick Fil A in Richmond. As a matter of fact, I have never been to a bad Chick Fil A anywhere, save for this store. The order is NEVER correct. Ever. Even when they aren’t busy, as they weren’t tonight. Shame on me for having a car full of screaming kids and not checking my order. To add insult to injury, the manager has ZERO ability to rectify the situation. I was told to call the Chick Fil A Cares number and wait on hold… With a kid who is down dinner now… When I asked to escalate, the manager graciously gave me Tricia Fox’s name and phone number, only to realize he gave me the number BACK TO THE STORE and another manager told me there was no way to get in touch with her! A mistake is not a big deal, consistent failure is. Hopefully corporate has a pulse on these and investigates, because something is seriously wrong with this establishment.
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September 2023 by Sophie D.
not gonna lie this is the worst chick-fil-a i've ever been to. having a meal here made my day worse. i got nuggets because i thought there was no way it could be messed up but i was let down. never go to a college campus chick-fil-a folks.
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March 2023 by Ryan A.
Pretty terrible Chick-fil-a. I'm a VCU student and it's the only chik fil a on campus that I can use my swipes at but the time it takes for the food to be prepared can take from 2 minutes to 35 minutes. I mean 35 minutes for chick fil a is kind of ridiculous, especially when their customer service is atrocious and the food is subpar at best. Maybe I'm just used to the chick fil a's in northern virginia but yeah... this one sucks.
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March 2023 by Anna
Really a hit or miss. Best to go at times closer to opening since the lines are shorter. Wait times here can take about 10-15 minutes which isn’t too bad for a chickfila in my opinion. Around closing time 6-8 it’s clear they don’t change the frying oil. I’ve gotten food from here numerous times to try to get dinner and the chicken after 6pm always smells/tastes burnt and foul because they don’t change the oil. Customer service isn’t bad for the pay and hours employees work. The employees have stressful days, too so take that into consideration before you snap at them. They’re also most likely teenagers or students at the counter, too. Patience is key with any chickfila you go to since they’re all so busy.Some things that could be better are quality of food, wait times (probably from lack of quality training. this location needs more help due to the high population level on a college campus), and getting receipts back would help when you have a messed up order. :)
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March 2023 by Rachel D.
They need to start doing salads made to order. Lettuce is always soggy and slimy since they make them way in advance. Always end up throwing away half of my lettuce.
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March 2023 by Alvaro Jimenez
Literally the worst location in the tri citiesHow does one make someone wait 30 minutes for a cool wrap …. Every time I come it’s a half hour for an already prepared itemThis place is a mess
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March 2023 by C
Rude & snippy staff, got order wrong twice, and food was cold. Also no nuggets? Boooooo.
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February 2023 by Mathew Varghese
First time I went there, the cashier tried to charge me extra for fries that were included on my swipe. I told him cancel the fries, and he canceled my entire order all while charging me for one. Waited for an hour, all the while asking where my order went until they finally got a clue that my order was gone. Got my order 1 hour and 15 minutes after I ordered. Second time I went there, they somehow checked off my order before getting to it, and it was lost again. Lost track of how long I waited that time but all I can say is it severely inconvenienced my day. Both of those times they had a very nice staff member that was patient with me and gave me extra menu items to make up for it. It's no wonder why he's gone. This time I went, the staff was rude and they didn't have milkshakes, cookies, or brownies. Asked for three chick fil a sauces and cashier decided he's going to ignore me and gave me one. Small things, but enough for me considering my history with this overly expensive chick fil a restaurant.
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February 2023 by Owen Haesler
Service is incredibly slow and very unfriendly, i’ve eaten here multiple times and more often than not, my order has been incorrect
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September 2022 by Miles W.
I have been to many chik- fil-a's. I used to go to my own campus Chik-Fil-A when I was in college. This campus Chik-fil-a does literally everything wrong. From the time I placed my order, Myself and at least 20 other people waited 30-40 minutes for our food. They got my order wrong as well as many others, and I had to have it corrected. When I went to East Carolina University, the Chik-Fil-A had all the food laid out, so students could come and grab what they wanted at their own leisure, and then they had to walk past the checkout counters to get to the dining area, effectively preventing any theft. There were no chik fil a cashiers, only cashiers of the dining hall that hosted the chik-fil-a. This Chik-Fil-A needs to do the same, they are clearly not capable of taking orders and delivering them in a timely manner. They are literally doing everything incorrectly here and it is a BAD representation of the Chik-Fil-A brand that we have all come to know.This place needs a REVAMP ASAP.
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April 2022 by Norman M. MacArthur
They have NEVER gotten our order right. The food is terrible compared to any other store I’ve visited. The customer service has decline and the owner won’t call anyone back. Time to call corporate and report this location. They are not living up to Truett Cathy’s standards. Chic-fil-a, you should investigate this store and have a come to Jesus meeting with Ms. Fox. Unacceptable by any stretch of the imagination.
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January 2022 by Eilene Hardman
Little sad they are closed rn although the chicken nuggets will always be a part of my heart!
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October 2021 by Franny J.
Chickfila is my favorite restaurant of all time. Since I go to Chickfila a lot I have the rewards app. You get points every time you order something & can get food for free when you have a certain amount of points. Unfortunately, this Chickfila does not have a scanner for the rewards. They also do not have certain sauces or dressings like avocado lime ranch which is also my favorite. They are very friendly & have fast service. I have never had any other issues with this Chickfila.
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September 2021 by Total L.
dog shit customer service and dog shit service and dog shit sandwiches as well as dog shit fries and dog shit drinks just as much as dog shit uniforms
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September 2021 by Uday Illa
Generally long lines but otherwise good.
