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February 2024 by Cary
StarWARNING: Hostile, Unhelpful, Scary, the 2 female employees.Scowls on their faces, lol!Not even a thank you for donating! Wow!Train them on Customer Service!
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January 2024 by Nate Woo
STOP WRITING ON THE ITEMS. YOU ARE DAMAGING THE ITEMS BY WRITING ON THEM. PLEASE USE PRICE STICKERS!!!ALSO, YOU CANT MARK UP EVERY ITEM YOU HAVE JUST BECAUSE ITS IN DECENT SHAPE. THATS THE WHOLE POINT OF A THRIFT STORE. THE ONLY ITEMS YOU DONT HAVE PRICED UP ARE ITEMS THAT ARE LITERALLY FALLING APART WHICH NO ONE COULD REUSE THEREFORE NOT WORTH PAYING FOR ANYWAY. PLEASE DO BETTER. THE CITY IS IN DIRE NEED OF A *GOOD* THRIFT STORE.
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December 2023 by Victoria Chandler
I support the Children's Hospital of the Kings' Daughters (CHKD) Thrift Store with my goods donations, because they provide not only quality care for children's, but also assist families with a low income with their Percent Reduction plan. They have a nice discount of 25% off on everything Tuesday.
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July 2023 by Vicki Hayford
The staff is friendly. The merchandise is priced fairly and reduced often. I like shopping here better than anywhere!!!!
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July 2023 by Joyelle
Great customer service with a wide selection of gently used clothing and other items.
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July 2023 by Sherri Yealey
It's OK. So crowded with items, which is a good problem to have, but kinda dirty inside. Could use some sprucing up, in my opinion
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June 2023 by James Hampton-Snow
Went to this thrift store on a day of hitting a bunch of antique and thrift stores in the west end of Richmond and this is just a huge dump. Depressing, I didn't see even one interesting item. I have no idea if it was expensive or not because I didn't see even one item worth buying. I can usually spend 15 to 20 minutes in a thrift store and this place is big, but a few minutes in I just wanted to leave. It looks like garbage other thrift stores didn't want.
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May 2023 by Amy Rinehults
I was disappointed... Only thing in the store was clothes. A few items along the back wall..but mostly clothes...i Needed kitchen items
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February 2023 by Brett Mccray
I went in the store and walking and saw a kiss poster in a frameI love kiss. Kiss was my first concert. I asked an employee has is that for sale. She said. Hold I will check. When she asked a lady in the back. She responded so rude to her fellow worker. I asked who is that lady. I wanted to call corporate on her.. Come to find out she is corporate. I will say the staff was extremely nice. It's a shame how she treats her employees. We have feeling too.
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October 2022 by Sherri T.
Just noticed that in the reviews, this was showing as the store in Richmond. I was actually reviewing the CHKD Thrift Store on Crater Road in Petersburg, VA. Check them out! Sorry for the error.
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September 2022 by Randal Johnson
Not much inventory other than clothes. Lots of book and not much electronics. However, everyone gets a 25% discount on Tuesdays and senior citizens on Thursdays. Those days are worth a go-look-see. You might find something.
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September 2022 by Ambrid
Clean. Clothing sizes are marked on price tag, linens are marked (twin, full, etc) Employees are friendly. Music is old skool and played at low volume, Update...had to knock CHKD downa star due they recently began BLARING MUSIC...c'mon folks..shopping is not a night clubUpdate 6/22
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August 2022 by Lissie Lowe
I have shopped here for years. Today was my first bad experience. We came and made a donation, then I brought a pretty jumpsuit back that I have purchased there this week (with the price ticket still on and my receipt) because the zipper was broken. Before they would take it back and give you store credit but this time the manager didn't even look at it. When I told the manager he just said: "everything is sold as is" I replied: "But what am I supposed to do with this? I can't use it, it's like throwing $7 in the trash." I feel this is SO UNFAIR. I didn't even see any SIGNS or hear any EMPLOYEES at checkout WARNING customers: "ALL SALES ARE FINAL" Besides, they don't even have any dressing rooms to try on anything... CHKD please do the right thing... treat others the way you would like to be treated... a fair way.
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August 2022 by Lee Harrison
I found great stuff in this place. Their items are cheaper than goodwill. I did not give them 5 stars because they do not have a fitting room and they do not accept returns. It would be nice to have the colors group together Or have tag separators so you will know what size the rack is that you are looking through. The staff was cool. Speedy checkout.
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July 2022 by Phil Sisk
Large facility with a lot of clothing. Other items not as plentiful. Prices were reasonable and are marked down as time passes. Found some good books for as low as 58 cents. Senior discount is 25% on Thursdays.