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February 2024 by Melissa Stankavich
If this score could be zero - Clair's would not even have one star.The girls wanted to purchase 6 piece of jewelry. These pieces were advertised as buy three get three free. When the girls got up to the register the cashier told the girls the price was $60.00 for all 6 pieces. However, none of the pieces were as advertised and the girls did not initally understand this before tring to check out. The girls did a spilt transaction so they could get the discount on all their items. My daughter paid with cash and her friend paid with a card that she beleived has $90.00 on it. My daughter and her friend realized, at some point during the transaction, the purchase was more then what they had. Both, girls told the cashier "we don't have enough for the items and would not be able purchase it." The cashier stated she post voided the transaction from the card, but did not give my daughter back the cash. The cashier told the girls "if you don't have anything else please move on." My daughter told the cashier that she still needs her cash back and she was not moving until she get her cash back. The cashier throw the cash at my daughter.FIRST, I have a problem in how poorly this was handle by the cashier. You never throw money at a customer. SECONDLY, if you advertized the hair and jewlery peices as buy three get three free you should have honored it. THIRDLY, people have disabilities, whether you are aware of this or not, does not give you the right to treat or take advange of anyone. It is extremely important to be patient and honest with everyone who patrons your store. FINALLY, I will never recommend anyone to patronage this store after this incident and the lack of character the staff member demonstrated. The patrons of your store should be able to count on the integrity of your staff - such as honest and demonstrate courtesy to all. If you can't do this then your store should be shut down.
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December 2023 by Kathy Lane
Lots of merchandise in that small store! The clerk was very helpful.
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November 2023 by Nadyia Nelson
I have been waiting outside for 20 mins going on a half an hour this is a business if you will like to keep your customers you need to STAND ON BUSINESS
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September 2023 by Mary Promo
Claire’s is the affordable among many pricey stores at Short Pump Mall. Customer service is good and merchandise caters to a diverse clientele.
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September 2023 by Destiny Johnson
Took my daughter here yesterday. I was greeted by the most disorganized mess of a store. Many items had fallen off hooks and were laying on the floor, inventory was sitting in boxes laying about, the floor had not been vacuumed in a very long time and was cluttered with food particles and dirt, and the air smelled of cigarettes. The staff were standing at checkout eating snacks and seemed unconcerned about the disarray. I couldn’t believe the state of this store. I just regret not taking photos.
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August 2023 by Roxanne Hunter
DO NOT PIERCE YOUR BABY'S EARS HERE.I took my 11month old daughter to have her ears pierced at the Short Pump Location.Firstly, they do not pierce both ears at the same time. So naturally when its time to pierce the second ear an infant will squirm and protest. This makes its hard for the employee to mark the ear and align the cartridge gun. The result- two unlevel piercings. I removed the earring and allowed my daughters ear time to heal before re-piercing it.HOWEVER, on the second attempt the gun jammed with earring halfway through her ear. Against my better judgement the employee proceeded to do another piercing and she failed to align it with hole she had just made.It was the same employee, Porsche, who did the above piercing on both occasions. I strongly feel there is a lack of competence, not enough attention to detail and they should not be doing any piercings on infants.
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May 2023 by kris spivey
KID FRIENDLY IF YOUR DAUGHTER IS GETTING INTO DOING HER OWN THING
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May 2023 by Leah Abernathy
The second you walk into the store, you are over come with one of the most foulest smells. The store is a mess, products littered on the floor. My personal experience, I went and got a few piercings. I do not recommend ever getting piercings from Claire’s save your money and go to a professional. I ended up paying almost $200 for a re pierce and my third lobe piercing, which I got charged for cartilage. I do not think in the slightest, that specific store is at all sanitary to be giving out piercings, as I have said it’s dirty. My ears have been swollen and infected despite using cleaning solution. Signing the paperwork was easy and simple but whenever I was done getting pierced the two employees that were running the store didn’t take it and left me for about 15 minutes waiting to pay and leave. I could have just walked out and they most likely wouldn’t have noticed. When I eventually paid I gave the employee my paperwork which got moved to the rest of the mess in the cluttered and and disorganized store. Save your money and go to a professional, go to a clean and sanitized shop. The workers themselves were polite no issues with them other than when piercing my ears they were more interested everything but piercing, and rushing even with the the shop not busy.
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May 2023 by Richard Howle
Claire's is a nice little store. I don't give Claire's one star I give Google maps one star because that app has no idea where any of the stores are on the second floor that mall. We were from out of town and Google maps was NO, NOTHING , help.I finally had to call Claire's and have that nice lady talk me around to the store.
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April 2023 by tex critter
Good location & selection, however the second I stepped inside I was overcome with the smell of a gigantic fart. It was overwhelming & unrelenting to the point that I had to leave the store. Please address this issue promptly as this nauseating odor is driving away customers.
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March 2023 by Jason Jarrell
Took daughter at 6:30 and they were closed, the hours say 8pm. Came from snother claires that was closed
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January 2023 by Joell Driver
Cheap and too expensive items, they get you with the buy 3 get 3 free - you pay for it! Plus the staff lways makes you feel like your bothering them ?
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December 2022 by Ashleen Weston
Walked in for an ear piercing. Purchased solid gold studs. The service and piercing cleaning solution came included with the jewellery for a total cost around $65. I didn't have to wait any longer than 15 minutes for my piercer. It was affordable and quick.
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August 2022 by Stephanie L
My 2 daughters came in willing and ready to get there ears pierced. The lady immediately suggested the highest price earrings! When we wanted to go with a cheaper pair she gave us horror stories about " what could happen" and completely scared my girls out of doing it. The professional way to handle a situation like that would be to pull the parent aside and explain the situation!!
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July 2022 by Joseph Vitola
Store had to close early due to holiday. Very kind employee opened store after closing to allow my distraught daughter the opportunity to buy the journal she wanted. Faith in humanity restored. Five stars says my daughter!