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January 2024 by Brooks Tunstall
Very nice both in person and in email correspondence, very knowledgeable and friendly!Had an issue with my Nintendo Gamecube, they helped me do a quick troubleshoot and was able to get me an answer as to what I should do going forward. Great service! Will be coming back in the future.
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January 2024 by R. H.
Hagen was very helpful and fixed my (dumb) cable mixup on the PC I built. He also made some great suggestions on how to improve my build. Highly recommend them!
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November 2023 by William Ferguson
I had a great experience with Computer Cave. From my first meeting two things were clear. First, the team are absolute professionals who truly understand computers and how to provide the best outcome for the customer. And second it is a team with integrity. The team member listened to my concerns and took the time to answer any questions I had, and provided me with the options from repair to replacement. Along the way I received a phone call detailing additional issues, I had not detected, that required attention for which they provided fair pricing options. Not only did they complete the repairs promptly but they also provided a one year warranty for the services they performed. The service level is top notch - the best ever computer service I’ve ever had. I highly recommend Computer Cave to anyone in need of reliable and trustworthy computer services.
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November 2023 by Emma Lee
I'm absolutely amazed at how professional and personable the team is. Jordan was so helpful, and the service speed was amazing. When something went haywire, they were able to troubleshoot and identify the issue quickly and they never kept me in the dark or treated me like just another customer. I would recommend them to anyone who needs repair for their tech.
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November 2023 by Pam Solferino
First off, they were very friendly.. explained the fees then started off with the basic fix which was to clean my microphone and it fixed it. Easy fix. Great price and didn't need a new phone. Definitely going back.
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November 2023 by YEEHAW SIHA
Brought in a high end custom rendering laptop to have it checked for damage and have the power bricks tested after the board failed to post. Fella behind the counter was very nice and explanatory, showed me how to unscrew/remove the triple NVMe drives in the laptop [they were in an awkward spot] so I could send it into the maker under warranty after the power tests came back fine.Would definitely recommend this shop for any sort of technical service.
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November 2023 by Marilyn McKiddy
They were VERY helpful. My computer had viruses and they put a program on to fix it and upgraded my computer. Everyone was very nice and I enjoyed dealing with them. If I need computer help again, I will definitely go back to them.
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November 2023 by Aaron Brown
I recently had an exceptional experience with Computer Cave repair service. Their customer service was top-notch, and they truly went above and beyond to make my repair process seamless. Not only were they friendly and accommodating, but they also completed the repair much faster than I expected. My iPhone was back in my hands in no time, and it looked and functioned like new. I couldn't be happier with the service I received. I highly recommend this repair shop to anyone in need of fast and reliable iPhone repairs.
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November 2023 by Alyssa Hwee
I brought in my MSI laptop for them to look into about 2 weeks ago and they were all knowledgeable, very friendly, and very kind. My particular model of laptop has a flipped motherboard and was rumored to be notoriously difficult for people to work with, but they tackled it like champions!They didn't do anything without explicit permission first, and kept me updated about everything along the way (and even entertained my many phone calls to them for any questions I had)! They also informed me of other issues with my laptop, but again, didn't do anything without explicit permission first. After I gave them the "go ahead" to work on my laptop they were lightning quick! They were upfront about all of the costs (which were very reasonable) and offer a 1 year warranty for the parts they serviced.I wanted to wait a little, just to be sure my fans and battery were working alright before leaving a review, but they are working like a charm so far! If I have any questions or problems I know I can go to them for expert service. Thank you all so much again! :)
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October 2023 by Sir Jon J
They were honest and upfront with everything which is what I appreciate in business. It was even better once I got Jordan's name right lol definitely recommend this place if you want a true assessment with your devices without the hassle or fuss.
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October 2023 by Charley Golenor
Oh my WOW! Everyone here was so nice and welcoming. They had patience when I asked a ton of questions about a new to me system. Advice was given freely and the prices were great!!!! For the price of one game elsewhere, I bought a bag full of goodies here :-) we will be back! My new favorite store
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October 2023 by Carlos C
Computer Cave is one of if not the best places in RVA to go for any tech-related issues or repair services. Customer service is excellent and the staff are kind and attentive to their clients.They are professionals who will help with anything you need.I brought a laptop of mine that was experiencing errors and hardware issues and they ran a diagnostics to see what the cause could have been. To my surprise, it turned out to be a motherboard failure! ?Further into the repair process I was informed that another part needed to be replaced to fix a major error to get my device back working properly. The repairs were done beautifully and it made my laptop feel new again. Definitely worth the price. Plus a 1 year warranty on all repairs!I never would have imagined taking my PC anywhere else, if I did. I probably wouldn’t have a working computer right now lol.
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October 2023 by Tristan H
They replaced the HDMI port on my Xbox series X in one day instead of sending it Microsoft and likely waiting upwards of a week. I was gaming again within minutes of getting the console home and didn’t have to redownload a thing.
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October 2023 by SHAWTY
Prompt Svcs/Knowledgeable StaffFixed cracked screen on MacBook Air and they also repair all other apple products.This is the perfect repair shop for all of your computer or cell phone needs.
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October 2023 by Lee Broyles
Computer Cave built the PC of my dreams. I called and set up an appointment for a Saturday to get it planned and parts ordered. I had an emergency come up that day, and they worked with me around my hectic schedule that day. That treated me with nothing but respect and understood things happen and shuffled around some appointments to get me in. After that six days later my computer was fully built and stress tested and ready for pickup.The build itself is phenomenal and exactly what I wanted. I can't recommend these guys enough. They are professional, prompt, bend over backwards to meet your needs. Computer Cave is where everyone should get all their computer needs.
