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December 2023 by Steven Moss
What bank or credit union does not have a open door to talk to a person face to face.get to know whow you are dealing with.
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October 2023 by jeff Griffith
Due to updating mobile banking i have not been able to access my account online since sept 26. I cannot get to bank during their hours because i have a job and if i could cannot actually go inside the building to speak to someone about my acct. I have yet to be able to speak to anyone on the phone about my account nor have i received a call back from the answering from what seems like the one person who sometimes works at customer care.
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September 2023 by Mr Wonderful
Great staff there the best
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January 2021 by Bianka Y Goldstein
The Ladies at the Mechanicsville branch are so helpful and very nice every time I see them. I was having issues logging in to the online banking because my phone number on file is currently off and the ladies was able to reset everything for me Thanks
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August 2020 by Dorothy Mitchell
I would like to give a shot out to Marcus Henderson for the awesome job he performed in assisting me with my loan. His patience and hard work truly payed off. He was awesome! Thanks also for Cassandra and Danielle for the assistance as well.
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June 2020 by Jay Krzcuik
First time visiting this location on 6/9/2020. I used to go to another CU but it has since closed due to the pandemic. So glad that I found this one since I needed a “Shared” branch because my CU is out of state. I phoned before going to this location for directions and was assisted by a super friendly person on how to get there. When I pulled up to the drive through lane to conduct my transaction, the person that I had spoken to earlier must have recognized my voice because she commented in a very friendly manner “glad you made it.” This was a nice touch on her part along with being very polite and helpful. I wish that I had gotten her name but the only info I have is from my receipt that shows Teller: 34-003 and Time: 11:17:42.
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March 2020 by Karen Ward
I love the staff at Connects FCU in Hanover! The Branch Manager Jennifer was very helpful and professional!
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February 2020 by Curtis Thomas
I love the girls at Chamberlayne Rd location... they always go above and beyond when it comes to helping me! best bank in Richmond thanks to them
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January 2020 by Phillip Jacoby
Jennifer and her team on Rt 301 are awesome. Love the service at the branch, always fun to chat with them. Go up and bug em soon hahaha
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October 2019 by Anthony Eaton
This bank has very discriminate to behaviors stereotyping customers they never cashed checks always place a 5 day hold all their customers are deemed criminals.
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May 2019 by Marvin Holmes
Great communication skills from Stacy and Akaysha. Always a pleasure to bank here.
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April 2019 by Linda K Ford
I love Connects and I and I use to work there for 16 years! They are super friendly and always go out of there way to help me when I am in need. Love Danielle and Evelyn and Delma!
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April 2019 by Erica Shere
I love this bank. I think I have been with them for over 10 years. They are always helpful and have great interest rate options.
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May 2018 by Matt Smith
Taylor & Akaysha at the Atlee location (301) are the best of the best in customer service/nice as can be. Always greets you when you arrive with a smile. I just hope the bank can keep great employees like these two around this time.
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April 2018 by Danté L. Jenkins
I have been a member of CFCU since December of 2016. From the time i joined until this very moment I have a had a wonderful experience. The credit union provides a small "members only" style that allows them to assist their customers on a more personal level.
