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November 2023 by Shelley Gant
Emily was wonderful with helping me to get my sisters phone up and running . She was very patient and knowledgeable. Thank you so much .
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October 2023 by Sally Hamilton-White
They've moved. Now right on W. Broad St. Across from Charlie's. Great service! Jasmine helped me, super sweet. GotA great deal on the new Samsung and they transferred all my data, contacts, everything!
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September 2023 by James Lewis
Emily and Jay were very helpful, courteous,informative, patient and knowledgeable.I learned so much from them regarding my phone and service.I was amazed by the way Emily,Jay, and a new employee named Monica all worked together making sure each and every customer was satisfied,welcomed, and important. The three employees were the best cell phone associates I ever encountered. I am going to recommend this store to all my, friends, family and associates. THANKS CRICKET AND EMPLOYEES FOR MAKING MY VISIT SO AMAZING ?
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September 2023 by Victoria
Amilee not sure I spelled her name correct, but very professional and very well trained by her supervisor. Very friendly and patient staff. And great carrier ( phone) service for me.
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June 2023 by Steffi Wells
My phone bit the dust on a road trip to visit my family. I had no way to get in touch with anyone, no navigation, or anything. This was the closest cricket store, two and a half hours away. By the time I found it with no navigation I was extremely stressed out and needed a new phone asap. Phyllis was amazing helping me. I had no idea what I was looking for, and she was so patient. I absolutely love my new phone and I was on my way again very quickly. I am very grateful for her help!
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March 2023 by Adrienne Jones
Great customer service that I didn't receive at other locations
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February 2023 by Jacqueline Hoffer
Staff is always friendly and helpful
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January 2023 by Lady Jess
The employee was very knowledgeable, experienced, and kind, Thank you!!
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September 2022 by Muhammed Alhakami
Nice branch and good service.
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August 2022 by Deia Weatherman
They are super helpful to my clients that need a phone and are a part of the Medicade phone program.
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August 2022 by Steve Hayes
This past Monday I visited the cricket store located on North Lombardy in Richmond Virginia. I unfortunately will not be able to give as an amazing review as I would like to because I just don't have the vocabulary to be able to do so. I'm not sure words can describe the experience that I had. Michelle who is the store manager was working this day when I came in. She was very enthusiastic from the start. She was very welcoming. She made me feel extremely comfortable. I explained to her the situation that I was having with my previous phone and made reference to an offer that I was made aware of from another employee. I thought my options were very limited due to my own troubles, however michelle, made me aware of many other options available to me. One of the options Michelle spoke of fit me perfectly. I was limited on funds and have recently just been getting back on my feet. I was informed by Michelle of a government program that assist people in my position which allowed for me to receive a phone case and excellent service at a very minimal price. Much less than what I thought it was going to be. This is the best part. While Michelle was trying to transfer my phone number over to the new phone she encountered some difficulties that was in no way related to cricket or her. Unfortunately it was related to my previous carrier. Michelle dove into her troubleshooting toolbox and investigated every possible solution to my problem. She even made calls to my previous carrier on my behalf. Michelle took out 2 hours of her day to dedicate specifically to me.. one customer.. who had very little money. Most customers would not have had to wait that long but once again due to my previous carrier we encountered lots of problems. But Michelle kept working and again after 2 hours was able to resolve my problem. Michelle's customer service skills are excellent and her knowledge was amazing. For willingness to help me went far beyond any other experience I've had in my many years. My new phone is great. The service is great. I have had no issues at all since receiving this phone from Michelle and cricket. To be honest I always looked at cricket as one of the lower end cell phone stores. My experience has shown me that that is not the case. Cricket is no different than AT&t. The only difference being that contract for not required with cricket. I highly recommend cricket as your next cell phone provider and even further recommend speaking to Michelle at the Lombardi Street location here in Richmond. Michelle thank you so much for your time and efforts. I will not forget about my experience
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May 2022 by Andrew Wood
Sean Griffin was the most helpful and informative sales associate I've ever had the pleasure of purchasing from. He was very knowledgeable and helped me identify and obtain various discounts for my services through Government programs like the EBB or auto-bill payment which saves me $5 every month just by keeping my payment info for automatic monthly payments. Everything he showed me has saved me a tremendous amount of time and money even when compared to my old pre-paid wireless provider which I thought had a price that was unbeatable; but Sean proved me wrong! His willingness to take his time to explain all the different cost-cutting strategies and his informativeness when it came to helping me choose the most appropriate technology for my cellular needs was unparalleled and I am so appreciative for all he gave me.
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April 2022 by chelley S
I such a wonderful for customer service. They really go out of their way to help customers.
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February 2022 by Michael Brown
Nice and very fast service. Help with my phone, and gave me advice to how to use my phone.
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March 2021 by Ellen Dunsworth
Great staff. Explained everything. Was very knowledgeable.
