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November 2023 by G Fearless
Was running late to sign rental agreement. Representative (Jake) was able to still help me after hours. I’m very grateful and appreciate. Wonderful customer service!
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October 2023 by Kaija Spratley
I needed to move in right away the same day. The store manager Shamari was very kind and helpful. She showed me the units i wanted before purchase so I know what I was getting myself into literally lol. And just a good experience all around. Nice and clean, Very satisfied, Thank you Shamari!
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September 2023 by HealthyTingz
The space is very clean and feels safe. Shamari was very helpful and polite. I was in and out in under 30 minutes the first time, and in less than 15 minutes the second time getting a unit! Thank you!
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September 2023 by Rhonda Hicks
I had an amazing experience visiting Extra Space Storage Saturday 9/16. I'm moving out of my apartment in mid-October & needed storage for all of my household items. I initially went to another location however the unit size I needed was unavailable. That's where Shamari M. comes in. She was able to confirm that she had a 10x20 climate controlled unit available over the phone & I drove right over to see it. Per my request, Shamari showed me 2 different units so that I could do a size comparison. She was very patient & answered all of my questions. It was an easy process to fill out the paperwork & secure my unit. Shamari was amazing!
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September 2023 by D R
Sheri was really nice and Welcoming!!!! My space was very clean easy to get in and out ...Definitely recommend
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September 2023 by Kira F
My whole experience with ESS has been a breeze! I went with this Midlothian location because the reviews were so excellent and once I started with them I understood why they were so good. The office staff is really friendly, helpful, and communicative and the facilities are clean and well-maintained. I also appreciate the variety of options for storage; when it turned out we needed way less space than we were paying for, we were easily transferred to a new smaller space that still had the climate control we needed. I’ll definitely be recommending this place to anyone with storage needs!
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September 2023 by Sauni Lukhard
I canceled a reservation at another place because they were rude, unfriendly and $100.00 more a month. These folks were so helpful, responded quickly, and were so friendly. Great place at a reasonable price. I am storing my RV.
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August 2023 by Alycia Green
I came in needing a storage space- last minute, and the Store Manager (Shamari Moss) helped me right away. The Unit Mrs. Moss suggested was the perfect size for my needs. It was also clean, conveniently located, and affordable.Mrs. Moss was very friendly, personable, and patient with me. She had no idea of the amount of stress I was under at the time I came in, and how her kindness made my day. (After a 20+ hour drive, I had been to multiple other Self Storage businesses prior to Extra Space Storage, and they weren't very accommodating at all.) Customer Service has always been a deal-breaker for me when spending, so Mrs. Ross' willingness to be kind and courteous won me over.I recommend this place! ??
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July 2023 by Shalaya Holliday
1st of all I want to apologize to the associate I didn’t catch his name so my apologies but my all and all experiences with him was very professional he went above and beyond to accommodate my needs even though I disturbed his lunch he was very patient and understanding and explained everything very detailed I will definitely recommend them and continue to do business with them and again my apologies on not catching your name
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July 2023 by Aaron Bryant
Come here for your storage. Great rates, high quality storage units, secured and professionally ran by Dan the property manager. Cool guy ??
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June 2023 by Cardi Rodriguez
Dan Sanders was extremely helpful to me when I went in to look at units. He was very honest and thorough in his explanation of the pricing and made the grueling process of moving very pleasant. He has amazing customer service and I recommend him to anyone looking to shop units.
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June 2023 by Bekah Wright
Could not be more pleased with the attention that Dan provided in setting up my lease today by phone. Clearly explained every option I needed, and everything was completed in no time. Great service!
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June 2023 by Pete Rood
Manager Dan was very helpful.They had several choices available and all were spotless and pricing was great.I would highly recommend.Safety stats are also a plus.
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June 2023 by Dezyhendrix
Extra Space Storage is an AMAZING option for personal or business purposes. The employees care about their customers needs and are very helpful and respectful. I would definitely continue to use their storage in the future!
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May 2023 by Nikisa Edwards
Tiana is the best she’s very knowledgeable and kind. I would recommend her to everyone!!
