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November 2023 by Alexis Tyree-Williams
highly recommend! the service & this place is amazing. my car is super old and had a lot of issues but they got me squared away. love the two receptionist, especially Sean. he’s great! everyone involved was so helpful, polite and understanding. vehicle was finished in a timely manner with no issues!Services: Steering & suspension replacement
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November 2023 by Brooke Tyrrell
They did a great job! They kept me informed and finished the work quickly. I would highly recommend going there! I’ll definitely be back!
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October 2023 by Jonathan Long
I was reviewing the fact that I had good year tire only last approx 20k miles which was bought at this shop. And the issue could not be fixed or replaced. Not really worried about the charge.I would go elsewhere if you are looking for a set of tires. Somewhere that has a great tire warranty policy from the big brands - a few good stores like that in the area.This place has gone downhill.
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October 2023 by Micah Davenport
Took my car in for a safety inspection after a recommendation from a neighbor who said they were super honest and convenient.They were efficient, kind and communicative. Patched a hole in my tire and replaced my back wiper. I'll definitely be back for continued maintenance.
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September 2023 by T C
SERVICE SCAM.Brought my vehicle in for a state inspection and was told I needed new tires and brakes to pass the inspection. I was recommended to swap out my air filter and cabin air filter as well, but that is not required for state inspection. So I opted to forego the service which the woman on the phone confirmed is fine and told me my estimate. I came in today to pick my vehicle up and I was told I was being charged $80 for an oil change I never requested that was never mentioned to me was a part of the original service estimate either. The woman at the front desk implied that there was a miscommunication error on my part and that maybe I had forgotten I had been told that they recommended it to me or that I ever consented to one. On my invoice it mentions everything I have listed EXCEPT for the oil change as service recommendations but I was still charged for one that I never consented to. It'd be more reasonable if it was marginally cheaper but to be charged this much for a service I never asked for and then be told theres not much they can do about it tells me all I need to know about this shop, mechanics do sound work but they have predatory business tactics. Will not come back againServices: Tires
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September 2023 by Elie sv
Without letting us know, they did an oil change on the car and charged us an additional $80 even though we made it clear that wasn’t needed. No refund was offered. Also received a text at 11:30 that they plan on closing at noon, even though the closing time is 1pm. Definitely won’t be returning.
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September 2023 by Eric Ginsburg
I’m sure they do good work, but honestly I wouldn’t know because they didn’t get to my car. I made an appointment a week in advance (which Cutshaw proceeded to confirm at least 2 times). Dropped my car off the day of expecting the work to be done, called after a few hours to confirm the work was going to be done today, to which the guy said yeah of course. When I went to pick up the car I was informed they didn’t get to my car because “early birds had dropped their car off before”, and “we have a lot of work”. (That’s chill, I get it, but also I made an appointment!) I mentioned I was going to take my car, and then drop it off again before they opened the next day, but was informed I’d lose my spot in the que to any early birds. What was the point of me making an appointment then? Oh, and they made it seem like it was my fault because I had asked for an oil change and a brake inspection. Additionally, they had already figured out how much they were going to charge me without doing any of the work? Seems odd because they didn’t know how many quarts of oil my car would take? But idk I’m not a mechanic, I am however, fond of appointments
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July 2023 by Laura Musikanth
I want to be fair, but these people really put me in a poor position. I believe they are a good shop for and oil change, spark plugs, or other light general work (Valvoline or shell station type work). I had a significant issue with my car rough idling and not starting, they claimed to be able to find the problem and fix the problem. They fixed something that was not broken charged me a hefty bill for it. When the car proved to have the same issue they said they no longer felt confident working on my car, not to mention when first returned the car was leaking from the fuel tank. They referred me to a specialist who confirmed they had incorrectly diagnosed the issue and either used the wrong part or installed it incorrectly. By the time they went to fix this shops mistakes my car was too far gone. The specialist shop encouraged me to speak with Cutshaw and they were unhappy to hear me out and unwilling to work with me. Overall left a nasty taste in my mouth and would suggest avoiding the hassle and finding a shop that is a more knowledgeable and have better customer service. If you have a Volvo not only I but Cutshaw themselves suggest JMS Auto on broad.Services: Steering & suspension repair
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June 2023 by Mark S Agner
My daughter lives in Richmond near Cutshaw Automotive . She has had two very good experiences there in the past year . She had her vehicle State Inspection done last year and had bushings replaced as well . This year when she returned for her State Inspection her bushings had failed and they replaced them at no cost ! She was ecstatic when she called to tell me this . As I do not live in Richmond , it is very comforting to know that she has such a trustworthy auto repair business near her residence . Thank-you Cutshaw Automotive ! We will not hesitate to continue to do business with you !Services: General repairs & maintenance
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May 2023 by L P
One of the few repair shops open on Saturday. Only needed an inspection but they handled it quickly, handled the minor repair needed to pass inspection at a super reasonable price, and their customer lounge was very comfortable since I had to wait. I will definitely give them a try for future car repair/maintenance needs. *** Edited my review. Last year they said I had a tire that needed to be replaced and not fixed. Took it to one of the top tire places in the area and they fixed it with no problem. Haven't been back since, but I wouldn't rule them out if I had a minor issue and Saturday was my only free day.
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May 2023 by Burke R
I contacted Christen at 10:00 one Saturday morning to have a tire repaired. She gladly told me to bring in my car to assess the problem. She had the tired plugged and contacted within 90 minutes. Christen and Matt were a pleasure to work with. I have been using Cutshaw for 15+ years and am pleased with their service. David R.Service: Tires
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April 2023 by Kerry
They performed some basic maintenance on my car. The work was at a fair price and they didn’t try to sell me things I didn’t need to get done. Very good, honest shop, I’ll definitely use them again.
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April 2023 by Joseph St Jean
Was visiting family from out of town and discovered on the trip that brakes were failing. Called the shop they were able to look at vehicle the following day. Break job needed. Seamless process from talking to office staff about the problem and cost to being able to pay online (rather than wait in line to pay). Thanks Cutshaw you have a new customer all the way from Ohio.Service: Brakes
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March 2023 by Bahar Sayed
Came in while they were busy on a Saturday, but they still offered to take a look. They replaced my battery and fixed a circuit issue all within an hour. Highly recommend!! Thank you for offering to fix it right away.Service: Battery
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March 2023 by Jerry Clarke
None. I was turned away because I was toldFOLKS MAKE SURE IF YOU WANT STATE INSPECTION IT IS ONLY ON A FIRST COME FIRST SERVE BASIS.was a first come first serve operation. They claim it is advertised as such but during the make an appointment process I must have missed it. They did nothing. They did nothing to explain the correct process and I left rejected. It would be nice to have known the strict rule as I would have left my auto overnight