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November 2023 by Orion M.
I took my daughter to the ER for a rabbit bite. ER prescribed two medications- one for infection and the other for bacteria from the rabbit. The pharmacist said both werent necessary as one of the meds did what both of them combined did. So they faxed the ER and when they didn't reply they called, Dr said to fill both. Pharmacist said ok and hung up. Then they decided DR didn't know what they were talking about and they needed to call AGAIN 30 seconds later for further clarification. They told me it would be a 5 min wait so I walked around with my child then went back into the line 10 mins later. When I reach the front of the line the lady told me they hadn't replied to the fax yet and I'd have to go home (30 mins away) and wait. I said "well why didn't somebody ask the question while they were on the phone with the DR" pharmacist got an attitude with me and said "well you can say me. I'm the one that called in front of you, say me" I WILL NEVER GO HERE AGAIN. DISGUSTING!!!
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October 2023 by Eric W.
As many have mentioned, always a long line and it moves slow. Don't always have the knowledge to answer or resolve questions or issues. No matter what time I come in, there's always a line. Came to pick up two prescriptions, only one was ready. One in hold, and they were guessing to why, but they were incorrect. So after waiting 30+ to pick up, had to wait for consultation for another 20, for more info, still no real answer, then another 30 minutes or so waiting. I've never seen a pharmacy operate in this manner. Not my choice of pharmacy, unfortunately my insurance forces me to use CVS.
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September 2023 by A A.
Pharmacist either isn't knowledgeable about current laws or they choose not to obey them. They refused to give me a consult for oral birth control even though it's Virginia law AND listed on CVS website as an option dhp.virginia.gov/pharmac…
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August 2023 by Jessy B.
I chose this location bc it's the closest one to me, but I dread whenever I have to pick up my meds. Most of my meds can't be shipped to me, so I have no option but to go in. The pharmacy is pretty much always severely understaffed, and waiting 15+ minutes in line is usually the minimum, since there's typically only one person on register. There's also rarely enough pharmacists around to answer the phone. I'd like to make it clear that I don't blame the pharmacists, but I blame whoever's in charge for not staffing enough people.
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August 2023 by Jazzmine B.
My review is solely on the pharmacy, not the store as a whole itself. I came to pick up medication with my grandmother (80) and chose this location because it was close to VCU after her appointment. Thank God I did go with her because if I hadn't I'm sure we would've had a bigger problem. I put the three medication in two days prior to trying to pick it up. I was astonished that it still wasn't ready. When I asked why it wasn't ready the pharmacist laughed and said it was normal for this location. She also stated that they're always at least four days behind. I'm used to CVS calling me if they don't have my medication at a location or if they're backed up. They ask if I'm willing to drive to a different location ( which I am ) Well all that aside now that we were in store they were willing to move her medication up in line and told me it would be a 30 minute wait. I decided to take her home to rest durning this time. Prior to leaving we asked how much it would be and she stated / showed us that it would be $38.00 My grandmother being old fashion gave me two 20s and I dropped her off at home. Fast forward to returning 30 minutes later and somehow the medication has jumped up to over $60.00. She stated that she should not have guessed how much the medication was going to cost. My confusion was (and still is) that she showed it to us in the system and it said $38.00. What made the price almost double? When I asked she just looked at me like a deer in headlights. At this point I didn't feel like getting into it. It's my grandma I'm going to pay whatever I need to pay , and I needed ti get back to her. I didn't necessarily need directions as the doctor had taken the time ti explain what we would be getting. I just needed to know which medication was which. Her reply was "ummmm I'm not sure" and then she proceeded to make an "educational guess". This sent a chill up and down my spine, because my grandmother being the sweet old lady that she is, would've listen to this woman. The PHARMACIST who is guessing!! My grandmother would've taken her medication wrong! Hearing the uncertainty in her voice and blatantly realizing that she was guessing I asked to speak to someone else. She could however could not seem to understand why I wanted to speak to someone else. We just stood there looking at one another for a moment until we were interrupted by another pharmacist. Thankful who knew what she was doing. She took the time to show me which medication was what. Explained to me how it worked and just put me at ease. All in all though I will never trust this pharmacy again. Which really sucks since it's so close.
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June 2023 by Kaitlynn G.
First time using this pharmacy for a script that was sent by my doctor; I chose this one because it was most convenient to my location and scheduling. The script was sent on June 20th and was received by 3:03 pm as received from the doctors office (called to confirm). I visited this pharmacy on June 21st to pick up my script and was told there was nothing there for me to pick up. I left with no issue and contacted my doctor today, June 22nd to confirm the script did get sent over, which again, was received on the 20th.I contacted the pharmacy to inquire if by chance they had the script and had mentioned the doctor giving confirmation of receipt and was told by the person over the phone, " as a caveat, that means nothing to me" regarding the confirmation the doctor had mentioned they received from the pharmacy. I usually don't do reviews but I found that inappropriate to say to a customer just wondering where her script is... I understand they're short staffed but things could have gone differently.
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June 2023 by H Y.
Understaffed. Line took thirty mins. Half the customers meds weren't ready. Was there for an hour to pick up antibiotics and was told they're not ready . I recommend going elsewhere.
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June 2023 by Billy S.
Every time I go to this cvs pharmacy they have long lines because they don't have enough staff. Currently I have been on hold with them for an hour and a half trying to find out why my prescriptions haven't been filled. Truly mind boggling. Time to find a new pharmacy.
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April 2023 by Parker S.
TL/DR: save yourself the stress, and DO NOT SEND YOUR PRESCRIPTIONS HEREWorst pharmacy service ever. I had a pharmacy order placed on April 13, with an expected completion of 7:45 that evening. There was no notification or movement on the order for 24 hours, with them pushing the fill time to 4:30 on April 14th. I tried to call the pharmacy with no answer for 20 minutes. I then called back, and drove to the pharmacy while I was on the phone. I hung up once I got to the counter - 15 minutes! When I asked about the status of my meds, I got a passive "well, we are 24 hour behind, and get phone calls all the time." Great. They started my prescriptions and I sat to wait for 30 minutes. While I waited, I found out one of the guys behind the counter normally works at the front. SO MANY OTHER CALLS CAME IN and no one, NOT EVEN THIS GUY, answered the phones. He would rather discuss the rain outside than actually do his job. I'll be changing pharmacy locations.
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March 2023 by Scott M.
Absolutely terrible pharmacy service, and they close down in the middle of the day! They forgot to fill one of my scrips and joyfully told me to wait for hours more. I hate this place
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March 2023 by Google user
I just moved to the area and had my prescriptions moved to this CVS from another CVS in Northern Virginia that I had been using for 25 years without any problems. I had accidentally left my prescriptions at my old house and asked if I could get an emergency 3 day supply until I was able to return to Northern Virginia. I stressed to the person with whom I was speaking that a couple of my meds had to be taken every 12 hours and that missing them was hazardous to my health. It took them 2 full days to notify me my prescriptions were ready. I subsequently spoke with the pharmacy manager, who told me they were short-handed and to her credit, said she was sorry. I accepted her apology, but then said that I can't afford further mistakes and that if it happened again, I would need to transfer my prescriptions to another pharmacy. At that point the manager said she did not take kindly to threats. I responded that I was stating a fact, and that with my health condition, I could not afford to have them screw up. The manager said she would move my scrips now, but I demurred, as I hadn't found another pharmacy. I have since located another nearby pharmacy which is highly recommended. I will take her up on her offer, as nothing offends me more than someone screwing up and then having an attitude about it. Plus, since they are shorthanded, it's apparent their quality control is suspect. A competent pharmacy manager would not have responded the way this person did. I now have zero trust in this CVS.
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March 2023 by Eric Casey
I just moved to the area and had my prescriptions moved to this CVS from another CVS in Northern Virginia that I had been using for 25 years without any problems. I had accidentally left my prescriptions at my old house and asked if I could get an emergency 3 day supply until I was able to return to Northern Virginia. I stressed to the person with whom I was speaking that a couple of my meds had to be taken every 12 hours and that missing them was hazardous to my health. It took them 2 full days to notify me my prescriptions were ready. I subsequently spoke with the pharmacy manager, who told me they were short-handed and to her credit, said she was sorry. I accepted her apology, but then said that I can't afford further mistakes and that if it happened again, I would need to transfer my prescriptions to another pharmacy. At that point the manager said she did not take kindly to threats. I responded that I was stating a fact, and that with my health condition, I could not afford to have them screw up. The manager said she would move my scrips now, but I demurred, as I hadn't found another pharmacy. I have since located another nearby pharmacy which is highly recommended. I will take her up on her offer, as nothing offends me more than someone screwing up and then having an attitude about it. Plus, since they are shorthanded, it's apparent their quality control is suspect. A competent pharmacy manager would not have responded the way this person did. I now have zero trust in this CVS.
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February 2023 by KN
Decent location and deals. Great customer service, shout out to Richard, he was very kind!
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August 2022 by alex mcdonald
Service is very hit or miss. I showed up once 15 mins before closing and the doors were already locked. I called the location from outside and i just listened to the phone ring. The other week i went in and asked for propane. The woman made a face and said they didnt have propane before another employee interjected so she could help get propane.
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August 2022 by Laura Epps
All meds were in stock. The service was polite and the wait was reasonable. The store itself was clean and shelves were well stocked.
