CVS Pharmacy® in RICHMOND is a convenient and reliable option for managing your pharmacy, health, and wellness needs. The store is open 7 days a week, making it easy to fit your schedule when you need a prescription refill, vaccinations, personal care items, or even a toy for your pet. Customers appreciate the weekly deals and the ability to save money by joining the ExtraCare® program, which offers personalized discounts and rewards. Many reviewers have had positive experiences at this CVS location, with the pharmacy staff providing helpful advice and being accommodating. The store is described as neat, organized, and well-stocked, with a wide variety of products available. However, there have been a few instances of poor customer service, such as a security guard making an insensitive remark and a pharmacy staff member hanging up on a customer. Overall, CVS Pharmacy® in RICHMOND aims to provide a one-stop shop for your healthcare and wellness needs, with time-saving options like same-day delivery and free in-store pickup. While the majority of customers have had satisfactory experiences, the store may benefit from ensuring consistent, courteous service across all interactions.
This pharmacy always has long lines, consistently gets my monthly prescription wrong either with running it through the insurance or filling it on time, and unhelpful employees at the pharmacy.
May 2025
I’ve been to this location a few times and even though I’m sure CVS corporate could be hiring more staff to help the employees who do work there, the pharmacy staff I have spoken with at this location were so kind and helpful
May 2025
There’s an employee who is painfully slow! He talks to much and seems to not know how to use the equipment. The other employees seem to operate under a “not my problem” situation. Please hire better employees
