CVS Pharmacy® in RICHMOND is a convenient and reliable option for managing your pharmacy, health, and wellness needs. The store is open 7 days a week, making it easy to fit your schedule when you need a prescription refill, vaccinations, personal care items, or even a toy for your pet. Customers appreciate the weekly deals and the ability to save money by joining the ExtraCare® program, which offers personalized discounts and rewards. Many reviewers have had positive experiences at this CVS location, with the pharmacy staff providing helpful advice and being accommodating. The store is described as neat, organized, and well-stocked, with a wide variety of products available. However, there have been a few instances of poor customer service, such as a security guard making an insensitive remark and a pharmacy staff member hanging up on a customer. Overall, CVS Pharmacy® in RICHMOND aims to provide a one-stop shop for your healthcare and wellness needs, with time-saving options like same-day delivery and free in-store pickup. While the majority of customers have had satisfactory experiences, the store may benefit from ensuring consistent, courteous service across all interactions.
Customer service sick Lots of people behind the counter but only one person and long long lines
December 2025
I was called multiple times that my prescription is ready, after waiting in the line I was told my prescription is not ready yet. I waited and received another call saying it is ready, but no one helps you, they just keep loading bottles while one person handles all the people
November 2025
Debatably the worst CVS in Richmond. Average wait time during the week is 30-60 minutes. Most recently, the elderly lady at the pharmacy was rude to the woman in front of me, and then was rude to me as well.
