CVS Pharmacy® in Richmond offers a reliable and convenient shopping experience for pharmacy, health, and wellness needs. Most locations are open seven days a week, making it easy for customers to access prescription refills, vaccinations, personal care items, and healthier snack options. The pharmacy emphasizes value with weekly deals and the ExtraCare® program for personalized discounts and rewards. Customers generally report positive experiences, often praising helpful associates and pharmacists. For instance, one pharmacist notably reduced a medication cost from $511 to $41 using a coupon. Many shoppers appreciate the pleasant atmosphere and the support received during their visits. However, it is acknowledged that the pharmacy can be quite busy, leading to longer wait times, especially when customers are unaware of their insurance details or when they purchase non-pharmacy items while in line. Despite some negative reviews, many feel that the staff is friendly and deserving of kindness, particularly given the challenges posed by high demand and staffing issues. Overall, CVS aims to provide a supportive environment where “healthier happens together,” making it a go-to choice for many in the community.
Great store. Well stocked and clean. The associates and pharmacists are all very courteous and helpful.
June 2026
Worst customer service ever. A woman named Laurie was very rude when handling me and the items that I was purchasing. She rushed me and was very rude during my process. I will not be shopping at this location anymore because of her. Thank you for your time.
December 2025
Pharmacy tech laughed to herself when I had to leave because I couldn't afford my medication. Heard the techs be extremely condescending to other patients who were struggling with the new tablet system and belittling them for being confused. Your patients should not leave in humiliated tears
