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January 2025 by Joey Thornberry
Honest and reliable.
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December 2024 by Siddeeqa Johnson
man, I been coming to this company for years as a woman its hard to find shops that you can trust, from the first day I came to this shop when Lou was there he made me feel comfortable just off of day one and every since then I don't go to no other shop to do major work on, they know me pretty well with my 2008 ford edge & now 2011 ford edge, the best automotive shop in town I always recommend anyone to this shop that's just how great they are !!!
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November 2024 by Scott Morrill
I recently had the pleasure of visiting Word Automotive for some much-needed repairs, and I couldn't be more impressed. They efficiently handled both my main and alternate battery, fixed the brakes, and balanced my tires—all with a level of expertise that's hard to find. Danny's extensive knowledge and transparent communication made the entire experience seamless and stress-free. Plus, their pricing is fair, offering great value for the quality of work performed. Highly recommend them for any auto repair needs!
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March 2024 by Sybil Parker
I have been taking my VW to Word and team for years, and have had major and minor repairs, along with routine maintenance. The service is consistently professional. They communicate well, from making an appointment to explaining what needs to be done and why. I've never been disappointed, and even though I live pretty far out of Richmond, it's been worth it to keep bringing my car to Word Automotive.
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February 2024 by Arius Aibara
I've been taking my European performance sedan to David for the past two years, and I have only good things to say about the fellows in the shop, their integrity, and their work. Thanks David!
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January 2024 by Josh
This place aint cheap, but they will do it right.
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May 2023 by CONCEPTUS THE CHANNEL
The best shop in town for European Cars! We took our vehicle to three previous shops that specialize in European vehicles, and they couldn’t seem to find exactly what the problem was. Highly recommend, great service.Service: Auto maintenance
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April 2023 by Jaekwon Mayo
Great place uplifted my confidence thought I was going to loose my car?Service: Engine repair
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April 2023 by Angelo Pleasants
After my last review mr word reached out to me personally and apologized for my issues he was not aware of my issues with my car and once he was made aware he was as happy to reimburse me for my cost for repairs thus restoring my confidence in his company
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April 2023 by Patricia Dole
A great place for all of your automotive needs. Highly recommend.
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March 2023 by Markeita Johnson
Always a pleasure there their customers services is outstanding and they do excellent work I'm always satisfied i needed to go back and other work done you I just don't like the dealership because they treat you like a number and it's more money but the staff at David World are so pleasant the it contagious they tell you what the problem I got to Lou used to work but I see he passed on how customers supposed to be treated the dealership doesn't do that that why I don't go to them because they treat you like **it David world is the place to go I want to give Tim a shout out too he explained and showed me best and David world is the place to go
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November 2022 by Séan Church
They care about you and their services are impeccable. Go see David for any care you need.
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September 2022 by mirabilen
I was referred by a mechanic I trust who said you may be willing to do the work. I called ahead and had my car towed there after you assured me you would be able to take a look at it. The tow truck company ripped my bumper off, and you called me at 7:23 AM to tell me it was too damaged for you to work on. It’s understandable that you’re not willing to do the work. It had some vandalism prior to the bumper being ripped off. I just wanted to see if the brakes could be fixed so I could repair the rest of it. But you called me before normal business hours, and were extremely rude. When I called you back to let you know what the status was, and that I had to get my insurance involved, you were more rude. You said it needs a scrap heap and hung up on me. No worries, the tow is already scheduled as I type this. Clearly you’re doing well enough that polite customer service is not a concern for you. I‘ll pass that on, and I’ll pass on future business with you.
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May 2022 by Austin Boze
David Word Automotive is the best mechanic I’ve ever experienced. They do quality work, they’re honest and transparent about what is needed with your car and how much it costs, and they have fantastic customer service. I had bad luck with 3 nails in the same tire over 2 months. The second required a new tire. The third was only 2 weeks later. They felt bad and went out of their way to file for the warranty for the tire. They kept me informed along the way and sent me the refund check in the mail. On many occasions my wife has picked up our vehicles during the day while I’ve been at work, and they have picked her up to and from so she didn’t have to walk or use an Uber. I can’t exaggerate the upstanding quality of business. Finding a good mechanic can be an uneasy process. David Word is exactly what anyone would want and more.Service: General repairs & maintenance
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March 2022 by Rich Scalea
Easy-going and personable staff but are misleading with their estimates. After we had already verbally agreed on a price, setting up an appointment, making arrangements to drop off the car, and taking time off work, they upcharged me by 60% for major maintenance, and 40%, for routine maintenance, causing a lot of confusion, back-and-forth conversations, and ultimately a big inconvenience. Really nice people but a headache to deal with.Services: General repairs & maintenance
