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January 2024 by PJ Calhoun
Update: If you’re sorry offer me something for my truck. Also I was told my vehicle did not qualify for the two day return policy. You sold it to me with a bad alternator which I was willing to repair, even though you said it was just a sensor issue and you mechanic said it was charging, but it wasn’t. Your aftermarket warranty only covered a maximum of $5,000 in repairs and it had to be driven for 100 miles on it before I could file a claim with it, so I still would have been in the same situation.Sold me a vehicle with blown head gaskets. It will cost me $7,000 to $10,000 to fix. Once I called asking for any options they advised me they could not help me. I even asked them to purchase the vehicle back from me and I would take a loss. I was willing to take a $6,000 loss to get out of the vehicle. Which would have been me willing to rent the vehicle for three weeks for $6,000, they refused to assist. The vehicle was priced decently, but at a huge cost. $10,000 is life changing money for me and my family, the fact DFS refused to help me prior to my first payment is very disheartening. They told me they couldn’t buy the vehicle back because they don’t deal with diesels, yet they sold me a diesel. They stated they would send me the number to a mechanic yet they have not yet. Do your research and know these small dealerships will not back up their vehicles or support their customers. I should have taken the hint when they tried to charge me $1,000 more than what was listed on auto trader. Khalid wouldn’t talk to me on the phone and had a sales person call me, very upsetting.
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November 2023 by Zain Qazi
Had a great experience working with Khaled! He promptly answered all of my questions via phone, email, and text. When I arrived to test drive the vehicle, he had it parked out front with everything ready to go. The purchasing process was streamlined. I highly recommend DFS Auto!
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October 2023 by Vanessa Dieterly
Super easy, no-pressure experience. Khaled was very easy to work with, and we found exactly what we wanted.
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September 2023 by Merlota Hawk
Dfs owner and Sales Representative Ricardo went above and beyond to ensure the buying process was done fast and professionally. I recommend if you are looking to buy a vehicle come to Dfs.
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August 2023 by Vinson Ward
Excellent care in making sure everything was correct. If you're ever in Richmond, and In need of a good quality used car, check DFs Auto Group out!SUPER CUSTOMER SERVICE
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June 2023 by Margo Nelson
Ricardo was able to help me buy my first car! The car is great quality and Ricardo was very transparent throughout the entire purchase. I found the dealership via carfax.
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April 2023 by Victoria Beaton
Ricardo was able to get me a great deal on my car after I had an accident. He worked with me and my budget to find my best financing option. I was really grateful to find such a nice car within my price range!
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April 2023 by The Lucky One
Good experience, but not perfect. Recently purchased a 2006 Subaru Baja (~210k miles) and had it shipped to Upstate NY. DFS was gracious to extend the hold while I sorted out the finances and could complete the payment. Ricardo kept up effective communication throughout. The remote online appointment was innovative and accurately showed the vehicle's cosmetic condition. Once payment was made, they arranged shipping without effort on my part. The shipping to NYS exceeded my expectations in speed.That said, I can't say I'd trust whoever DFS is using for a mechanic. DFS was truthful that the Baja would pass a VA inspection; it won't pass a NY inspection, however. It's throwing three codes (all for sensors: neutral safety switch; intake air temp; O2 sensor's heating circuit). DFS may not have been aware of the codes being thrown, as the CEL light does not illuminate. I suspect the bulb is either blown or missing. If DFS didn't try pulling the codes themselves, they would not have known. NYS will not pass the inspection with the CEL illuminated; Virginia will.There's a fair amount of oil pooling on the top of the block, both sides, underneath the intake manifold. Might be coming from a cracked oil pressure sensors (common); might be headgaskets (common failure, but they normally leak oil from the bottom, not the top). Detecting that via a virtual inspection would be nigh impossible.I had not asked DFS to perform a third party inspection; they may or many not have been willing to do so. All of these issues should have been picked up during said third party inspection. The issues are also not outside what I'd expect from a high mileage Subaru.All that said... I wanted a chassis with a minimal of rust, and that's what I received. DFS delivered, so four stars it is. I'm lucky enough to have a mechanically sound but significantly rusty parts car handy to swap bits over from, and the knowledge to do so myself. If someone is not in the same position as myself, I'd strongly recommend getting that third party inspection done prior to buying a similar high mileage vehicle (from anywhere, not just DFS).P.S.: The included Starbucks gift card was a nice touch. Thank you!
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April 2023 by Sherry Jones
Dfs Auto Group of Richmond, I am beyond thankful and grateful for the warm professionalism I received from both the owner and Ricardo. Buying a car can be a stressful situation. However the calm tones, the ability to be honest and upfront with me as a customer was so appreciated. Ricardo you are a salesman with morals and values and I will forever be thankful I was able to conduct business with you. The business was nice and clean. The test drive went smooth making sure they listened and seen if there were any concerns. If you want a genuine, supportive, respectful, comfortable car buying experience look no further in all honesty Dfs Auto group of Richmond is the truth. More car dealerships should take notes on how to treat customers.Thank you , thank you, thank you, on March 31, 2023 you gained a long-term customer can't wait to buy my 3 children vehicles. Best of luck and progression for your business.I love my Nissan Pathfinder ?
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April 2023 by Lady Godiva
From the second I spoke to Ricardo about the car I was interested in I felt heard. Ricardo talked to me and not at me. He gave me the exact amount the car would be with processing fee, tax, and DMV registration fee. I arrived for my appointment, the car was ready and waiting with the HOLD tag hanging in the window. I bought the car and the ending amount was EXACTLY what Ricardo told me previously on the phone. DO NOT WALK, RUN TO DFS TO BUY A CAR!!!! This is coming from a woman who despise car salesmen. I trust Ricardo and DFS when it comes to buying cars. I wish I had found them sooner.
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April 2023 by MissPriss597
I never thought I’d enter the month of April and a few days into the month need to purchase another car. I was totally stressed out, as I wasn’t sure exactly what I wanted; and when I figured it out, I felt like I was making myself settle for the first one that came along. Then I found DFS Auto and it was a wonderful purchasing experience. When I walked in, Ricardo Allen was friendly, professional and immediately made me feel at ease in the dealership. There was no selling pressure; he answered all of my questions; the numbers, pricing, and warranty coverage were great; and when I left after my test drive I knew I had found the perfect car for me. When I came back the next morning to purchase it, I was still totally confident in my decision. One day later and I’m still loving my “new to me” car :) Thank you, Ricardo and DFS Auto, for providing such a fabulous car buying experience. If you are shopping for a vehicle, look no further - I highly recommend this business! - La Toya
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March 2023 by Ashley Thomas
I had an amazing experience at DFS Auto! The sales rep Ricardo was excellent and fun and told me how he managed to help me with a car I needed instead of what I wanted and what I got was way more than I asked for. I'm truly grateful for what they did for me and my family! You guys are awesome, thanks again!!! ????????
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February 2023 by Kevin Ramos
A great place to find an affordable car. I was able to get a 2012 Toyota Camry from them at a reasonable price unlike most dealerships. I usually like to leave a review after a week or so after driving the car around. So far so good. The only negative thing I have to say is that the car wasn’t fully cleaned inside when I got home. There were still trash and stuff from the former owner of the vehicle which isn’t a big deal because the car was clean overall. I would just recommend DFS and their team to inspect the inside and clean out any mess before trying to sell a vehicle to a client. Other than that, they did a great job!
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February 2023 by Debbie C.
DSF Autogroup is a small used car dealership that offers a variety of makes and models. We just bought a Honda CR-V EX from them, and we couldn't be more pleased with our car-buying experience! The salesman, Ricardo was friendly, NOT pushy, and very accommodating! He even let us test drive the vehicle to our own mechanic to have it checked out. It passed every inspection with flying colors, and we bought with confidence that we were getting a great car at a very competitive price! If you're looking for a great used car, start here! Chances are, it'll be your first and only stop. Great car-buying experience!
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January 2023 by Adam Coleman
I had an excellent experience at DFS auto! Their staff members Nick Turner and Ricardo Allen treated me with respect, didn’t haggle me on the price, and sold me a quality vehicle that met my needs. I purchased my Honda civic from them in October and have had no problems with it whatsoever…it rides great! Thanks DFS auto for a no-hassle car buying experience!
