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April 2024 by Sneaky Bruh
Yummy donuts
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February 2024 by Virginia Paddler
Dude, that appeared to be. The manager did not wash his hands after going to the restroom and went straight back to work. That is just plain disgusting. What makes it worse is then he goes over and shakes the hand of one of two ladies sitting at a table in the dining room, which appeared to be maybe district managers or something to that effect.. I tried four times to call the store to warn the people at the table no one ever answered.
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January 2024 by Brittany N
Very friendly staff! Love the manager and my daughter does too. They always go out of their way to deliver excellent customer service.
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January 2024 by Rachel
I always come here on my breaks at Target to get coffee and they’re always so welcoming and kind. My coffee is always exactly how i like it. Big shoutout to the kind lady who made my 2 coffee’s this morning, they were both excellent!
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January 2024 by Cooper Skinner
I actually stopped here to get gas and my hand came back from the pump handle wet and greasy. I was scared, so I went inside to wash my hands. Two bathrooms. No soap in one. The other one? No. I went out and asked if they had any soap and explained what happened. Dunkin employee behind one of the counters rolled her eyes, mumbled something, and walked to the back. Then a dude walked out and said they had no soap. The gas station attendant also said no soap. I look at all the donuts. I look at peoples hands. I said "wow that's gross". I went back into the bathroom to grab some paper towels to wipe my hands and the pump, but none of those either. So I went over to the Dunkin counter and grabbed some napkins. Dude starts walking towards me yelling "HOW R U GONNA TAKE MY NAPKINS AND NOT BUY ANYTHING". Was he serious? Yup!! ...What happens after they use the bathroom? Moral of the story, don't eat the donuts. OSHA, snatch these peeps up pronto please.Dietary restrictions: DO NOT.
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January 2024 by Carla Perdomo
Very nice place, I order a latte and it was delicious also the employee that took our order was very nice and pleasant and very attentive and patience with us, very polite and helpful, I didn’t took her name but she had green hair ( more hight light) very nice young lady.
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December 2023 by Sherry Hardy
Always love Dunkin..
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December 2023 by Roxanne K.
THIS IS THE BEST DUNKIN IN RICHMOND!!I drove through there and the asked the girl to pick me out a surprise iced coffee becuase I couldn't make up my mind and she came through!!! She did a blueberry muffin flavor coffee and I got the bagel bites Wich were so frivkin good! And then the guy (name started with a j) convinced us to get donuts and they were sooooo good!!! Love this place whoever is running it is doing great!
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December 2023 by Sara McDonald
Self kiosk was a nightmare that didn’t have any of the holiday featured drinks. Tells you to take the receipt, which I did but apparently the ‘customer’ receipt printer was out or paper so I mistakenly to the employee copy. Female employee kindly asked me what I ordered and started to box but male employee demanded the receipt which I gave him and yelled that I had taken the store copy. I explained no customer copy printed and he kept yelling at me even when another customer verified the receipts weren’t printing. This male employee continued to yell at me over and over as I exited the store. So completely unacceptable behavior.
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December 2023 by Kaiden Hancock
My favorite Dunkin I’ve been to. I go multiple times a week and the staff is always so fun and friendly and the drinks are always soo good. This is the only Dunkin I know I can go to and now have any issues with my order or rude staff!
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September 2023 by Shruti Syal
Grabbed a croissant sandwich and large coffee at this store less than 10 mins ago, and met a wonderful, hilarious person at the checkout in the Drive Through. We didn't catch his name, but wanted to give him a shoutout nonetheless. And thank you for making an overcast rainy morning fun :)Thank you,Order #4692
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September 2023 by Sifat Sikder
Just want to share my experience.Again no complaint about the food. We are human only we will make mistakes. My problem is the attitude of the manager. He told me specifically his name is Tyron. He requested not to forget his name.They missed 1 item from my order and also messed up 1 item. I went back, before I said anything he was giving me the missing item. Nice!! He even fixed the wrong item.Problem is he told me lazy because I placed my order in drive through.So I paid my money, I drove and later I went in to fix my food and you are telling me lazy when you made some mistakes!!!
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September 2023 by Keyarra McCauley
Tyrone was very disrespectful and disappointing, as soon as I approached the window to pay his attitude was unacceptable. I had two orders that he still got wrong as being skilled in customer service I wouldn't have treated anyone the way he did me as a paying customer. I won't be visiting this location again. He was purely unprofessional.
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September 2023 by Matt Last
Shout out to Rome for always being so nice every
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August 2023 by Lornel Tompkins
Donuts are great. The store is located in a convenient place. Had a digital ordering system. Worked fairly well. Sales person is very helpful. Recommend.
