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March 2024 by Katrina Van Orden
Renting and returning was super quick and easy! Great customer service!
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February 2024 by Melanie Scott
Staff was nice and flexible to my needs. Easy pick up and drop off. I had a great experience here.
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February 2024 by Nicole C
I always have a bad experience here.
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February 2024 by MICAH K KIPRUTO
This is where you get what you will love.
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February 2024 by Kari Labrecque
The staff were friendly and helpful and the whole experience was smooth start to finish.
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January 2024 by Robert Jones
Car ready on time. Efficient friendly check-in service. Car spotlessly clean and pleasurable to drive. Value for money. Recommended.
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November 2023 by John Ritenour
Excellent customer service, Davonte was very helpful!
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October 2023 by Dylan Adams
Let me start by saying I have booked with Enterprise a ton. Booked a vehicle and was called at 6pm on Friday by an incredibly rude employee who told me they had overbooked for homecoming so I was SOL.When questioned, she hung up on me dramatically.I just can't risk not having vehicles I booked when I need them, so this effectively ends my relationship with Enterprise. I think enterprise needs to Go back to the drawing boards on customer service training.Incredibly disappointing considering I have had a decent experience with Enterprise so far
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October 2023 by Shaniqua Reed
I’ve never had a bad report regarding Enterprise — I’ve been a member since 2015. Usually I’ll use the Staples Mill location to get a rental car but the location was not showing that the location was still operable. At the beginning picking up customer service was great! I picked up the vehicle - Thursday 28th and returned on Friday 29th. This place charged me from Sept. 28 - Oct 2nd (The entire weekend). They called Tuesday October 3rd and my credit card was charged $292. I used my points so I was supposed to have the vehicle for the day, and only pay $29 for coverage of the vehicle. They still do not want to refund the money that was owed. Do Not Use This Location At ALL!!!! Go elsewhere there’s one right up the street Staples Mill location, if it doesn’t show on the web go up there in person. The whole store location and worker are a red flag
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October 2023 by Trina R
I ended up having to get a rental while my car was in the shop for a month. I had a wonderful experience at this location. Each time I call to extend my rental they were very helpful and accommodating. They called to follow up after I returned the vehicle to make sure everything went well since I used the drop box. I would definitely rent here again.
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July 2023 by Kimberly Freed
This Enterprise Rent-a-car is great! I’ve rented with them twice, both times when my car was in the shop. I just drop off my car at the shop, and they just come by and pick me up. The customer service here is great!!! Next time I rent a car, it will be at this location!!!
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May 2023 by S A
Made a reservation for a vehicle, however when I arrived was told it was given to another customer. Therefore, it appears they do first come first serve. It’s all about the commission, not the quality of service provided!
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May 2023 by James Boswell
Everything was great EXCEPT they refuse to refund $122 for the time my rental was broken down and not being driven over Christmas weekend (Friday-Monday), they swapped the car out on Tuesday. I rented for about 7 months and everything seemed great except this issue. I'll keep 1 star until I get my refund.I'll note there was a management change, so I'm not sure if the women named Tiani gave false information about reimbursement or if the new manager Justin is not doing their job.Either way, if your rental breaks down, be prepared to not have a vehicle and not be reimbursed.
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May 2023 by Shannon Shiflett
The rental experience could not have gone smoother. They are professional and accommodating. Rasheed is awesome.
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May 2023 by Sha C
Made a reservation for a vehicle, however when I arrived was told it was given to another customer. Therefore, it appears they do first come first serve. It’s all about the commission, not the quality of service provided!
