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November 2023 by Christine W
Two years ago I commissioned a miniature dollhouse as a legacy item for my grandchildren. When ready for delivery, the UPS store on Peachland BLVD in Port Charlotte had a crate constructed and recommended Estes for delivery. The crate was delivered to Wisconsin in only three days - and was securely left under the eaves of our condominium - out of public sight. I was called immediately (as promised) to inform me of the delivery. But more importantly, the house arrived in perfect condition. It was clear to me that great care had been taken during shipment and delivery. I could not be more pleased.
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November 2023 by Patricia Gamache
The communication through out the process has been excellent. Everyone I spoke and dealt with were pleasant and knowledgeable. It would have been nice if it was delivered in house rather than just door but giving me time to get help made the difference. Thank you!
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November 2023 by Jennie Moore
On the delivery date I called approximately two hours after the time window had passed. Just to find out that my items were still sitting in the yard and had never left for delivery. I rescheduled for two days later.The next day I received an email saying my items were out for delivery. I called and informed them it was to be delivered the following day that no one was home to receive the delivery. I was informed that they would have the driver return it to the yard.A few hours later I received a text message again saying it was out for delivery. I laughed! Just for the driver to call me an hour later to say he was at my house. I apologized to him for working at such an incompetent company. I informed him of the prior phone calls to the company and that the items were to be signed for and no one was home to do so. We agreed for him to leave the items. I am out of the state and won’t return him for a week. My son was to be home on the rescheduled date of delivery. I just hope my items are in good condition when I return.
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November 2023 by Jason Kubota
I am extremely pleased with the level of performance that ESTES provides. First, their track system is very easy to use on a mobile phone. Second, their clerk is very nice and helpful. Third, when I called, I had the option to pick my item up from the warehouse with no problem, just a phone call. Fourth, My package was scheduled to be delivered to me between Friday and just before Thanksgiving BUT it actually came a day early! This was the icing on a Devine cake. Just in time for the holidays. Thank you ESTES!!!
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November 2023 by Carla Cheuvront
You guys communicated very well. I was given a call the day before. The driver was very nice and efficient and delivered my very large sink/countertop safely. It was in perfect condition and I am so happy with your service. I cannot express enough how nice the driver/delivery guy was! Good job everyone!
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November 2023 by Letetia Richardson
The driver was definitely in a hurry to get back to his truck. When I asked him regarding taking back the big crate that was left on our front porch he said nothing and he just went back to his truck. I didn’t like the way that he delivered our chairs with no help on his in at at all as he was still on the property. The front of our door would have been difficult to get open and if I was not home, my wife would not have been able to carry those huge chairs in the house by herself and the chairs would have been blocking our door if we had more packages or deliveries. Great on time frame and delivery product in tact but horrible courtesy of the customer.
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November 2023 by Odell Watson
Order arrived right on time! The delivery person was very nice and friendly. They rang the doorbell and asked where we would like the product dropped rather than just dropping it on the road or sidewalk. Great customer service! Only a few bags had small rips in them but no major spillage.
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November 2023 by Boomer
Delivery did not come on the day assigned by Estes okc terminal. Also customer service would not help me and hung up on me. Linda in claims was here name. I also spoke with Kristina a team lead. she said she would look into some sort of compensation for my lost day waiting for delivery that never came. She has not contacted me to resolve that issue. She did email me today saying my delivery would come today, a day late. My delivery was set for Monday Nov 6 back on Nov 3. Since I am not being compensated I will be filing with BBB. and making several poor reviews with Google and Yelp.
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November 2023 by Yve Yve
Driver was rude and visibly angry, and not careful with product. I had been asked during scheduling if Friday worked and I said yes but only either early morning or after 1pm - otherwise a different day because I had an important appointment at 11:30 in Columbia. Scheduler actually put me on hold for a moment and came back to say driver could come between 1-5pm. I said fine. Scheduler asked where I wanted the boxes. I said back of the house. Scheduler said fine.Friday 10:30am I was about to drive a seriously injured dog to Columbia for his (expensive, scheduled) treatment. Driver called to say he was 15 minutes out. I was stressed out.At 10:45 was at end of driveway. I said I would take one end of the 8 (long, 55lb) boxes. We walked it around to the back of the house. At truck, driver piled a 2nd box on top of first then yanked stack out of truck. I stopped him just before boxes crashed to ground. I said I can't carry two. He took top box, said "I got it", took to back. I went inside to get dolly. When I came out, boxes were left by road. Driver said he was running late and left. I had nobody to help me move them under cover in back. They got rained on.
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November 2023 by Caroline McDonald
You send a driver with no team members with 2000lb package. No parking preparation. No unloading off truck. Dumped on public busy road. Left garbage. 3 hours late. Telephone staff rude, condescending and unhelpful. Neighbors watched stunned at the in incompetence. Hope I never have to ever experience this debacle or your company ever again.
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October 2023 by Joan Morales
The delivery driver called me when he was thirty minutes away from my home to deliver my dining room set. He also reached out and sent a picture that the package was delivered to me via text. He was very courteous, respectful, professional and friendly!
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October 2023 by Mike Rifkin
When someone orders a heavy item to be shipped, there is always some fear of damage to the box/item being delivered (especially when the item is being shipped coast to coast like mine was). Estes Shipping did an excellent job with communication, handling, and delivery of my new generator! The box arrived shrink wrapped to a small skid in excellent condition. I am extremely satisfied with every aspect of the shipping and delivery process!
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October 2023 by Vic Soars
I’ve never left a bad review before but this was messed up. $5,000 cabinets smashed. I wish I didn’t help my neighbor back her car out bc the truck was blocking her or else I would have prevented the driver from dropping double pallets off the lift gate and smashing boxes with the lift gate and other pallet.
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October 2023 by Michael Driver
I live in a very rural area of Tennessee on a winding road and a difficult to navigate driveway. Only way to get a panel van with large, heavy load is to back in, not an easy task because of the driveway geometry and being in a blind curve. You have to pass the driveway, go to the next road, make a U-turn, come past the driveway and back in. Coupled with the road being quite busy due to a lot of new construction and folks going to and from work, etc this can be challenging, exciting, and harrowing at times. I've been doing this for 2 years with large pickups, an old Mercedes GL, a the occasional 20' panel van so am pretty decent at it, but night time is a real challenge.The Estes guys were courteous, fast, efficient, and professional. They made it look easy. They delivered my 350 lb Dana 44 front axle to the exact spot I needed it without issue. They arrived early within the indicated time window, and called me 30 minutes ahead. I could not ask for better service!I highly recommend Estes, and give a shout out to the driver and the other guy. I failed to get their names.Michael Driver
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October 2023 by Ariel Cox
The delivery was on time but I received a call a couple days before the delivery day stating it would have been delivered early but the driver didn't have my load. Either way no big deal. Finally the original delivery day came and it arrived at a great time although I did not get to pick the time, thankfully I was home. The driver was outstanding and so kind, one of the boxes was damaged but thankfully and so far the product looks fine. We will be putting the play set together this weekend and will dive deeper into that then. But all in all great experience and driver was fantastic!
