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November 2023 by Heather Springer
Jabreonna is great! She provided me with so much information and reviewed care even though I had been getting waxes for almost 2 years. It was my first time with Jabreonna and it was nice that she made it part of her practice to review care with her new clients.
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November 2023 by Briana Pittman
Amil always provides great service!!! She’s very friendly and easy to talk to. Would definitely recommend her for your waxes.
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October 2023 by Vanna Metcalfe
I had an amazing experience with Zakkiyah! She was very gentle and made me feel absolutely comfortable throughout my entire appointment. I loved how she made sure to wax everything thoroughly because not a single hair was left behind. Definitely will be booking with her in the future! Simone also was great with checking me out and booking my next appointment with no issues. 10/10 recommend :)))
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October 2023 by imani holman
I love my waxer Mikaela! She is the sweetest and funniest person to come visit. It’s not even like I’m there to get a wax, I’m there to come and see my girl and get a pep talk and catch up and she sends me on my way feeling like a new women! Love the reception team as well they know my name as soon as I come through the door! They make sure I get checked in and settled before Mikaela comes to get me. Also, they always make sure I keep up with my points, new promotions going on, and when to renew my wax passes. I always go to willow lawn location and have been since I’ve started waxing!Service: Brazilian waxing
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October 2023 by Dahyshana Williams
KaLah did really great on waxing me! She was really efficient and quick with making sure that everything is waxed and clean. I wasn’t uncomfortable as she talks about different things in order to take your mind off of any pain that comes with you wax.
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October 2023 by Ashley Coleman
I have been going to Amil over a year now and I wouldn’t trade her for the world! She always had a positive attitude and is very professional. I highly recommend her to first timers because she talks you through your waxes and just make you so comfortable! Keep up the good work Amil and never leave!
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October 2023 by LaToya Pollard
For my appointment I was serviced by Christina who did a great job. Erica was wonderful with helping me check in and out. Both of the ladies Christina and Erica always make you feel comfortable and welcome.
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October 2023 by Farfar F
My wax lady Teqoia is amazing. I love her energetic spirit and her professionalism. She is confident in her work and does the best eyebrows! She always asks if I want more services done and after telling her how everyone who did my eyebrows dripped wax into my hair she assured me that she will be cautious. She did just that! My brows turned out great and I got so many compliments. If you are nervous about getting your brows done ask for Teqoia and I promise you won’t be disappointed!!!!!!! She is hands down the best!!!!!Services: Body waxing
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October 2023 by McKenna Whitesell
Jordan is phenomenal, and always such a joy. I hope to keep her as my waxer for life. Erika at the front is easily as fantastic. I love working with them both and they make the experience that much better!
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October 2023 by Kiara Gresham
Let me just say I WILL NEVER RETURN HERE!!! I was a first time client and though the scheduling and check in process was easy the waxing was HORRIBLE! I have been getting Brazilian waxes for 3 years now and I decided to come to EWC because I’ve heard about them for a while. My specialist was nice and had a pleasant personality however she left hair in “stubborn areas” and instead of trying to remove it or letting me know she allowed me to leave the facility with patches of hair still down there. I called and got scheduled for a touch up and when I arrived the receptionist was talking about me because she thought I was late and didn’t realize I had been checked in just under the wrong name. Never the less I was called to the back and got my services. I also purchased a Wax Pass and I am awaiting the manager’s approval and phone call to be REFUNDED because there’s no way I will pay $300+ for waxes if I’m going to be still hairy when I sit up off the table. I said I would give them another chance with my appointment in October but after little miss sunshine at the front desk decided to talk mess I decided I WILL NOT!!! I also purchased a set of after care products and tipped my specialist a hefty amount had I known I still had hair down there I would not have spent almost $200 in one visit. From now on I will just wait for my usual Specialist to be available and I feel like I owe her an apology for going elsewhere!!Services: Bikini waxing
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August 2023 by Bri C
I used to go to this European Center while living in Richmond, VA. After my waxer left I opted not to renew my wax pass (this was ~2020 so the pandemic had also hit as well) although I still had one previous credit left. On site when I cancelled my plan I spoke with the manager as she knew me very well (I had been coming to this location for 3 years FAITHFULLY up until the pandemic hit) who informed me the credit would be on my account indefinitely and I could utilize it at any location whenever I wanted to use it. Great! I knew I would be relocating for school and I would eventually have to return to European as I had only left because my girl Hannah had left. I never had a problem with European so I always knew I would come back around wherever I moved to. Well after relocating to New York this year I decided to return to European Wax Center and utilize my credit and additionally start another wax pass plan. I have been getting waxed for YEARS and it all started at this European so I thought great I'll be able to find a new great waxer here in New York. Went to my new local European and got my wax then went to the front desk and they informed me that my wax was full price. I was like no I actually have a credit on my account and would like to use that. After their lovely front desk searched and I showed them my account on my end the manager for this European Wax Center informed me that WIllow Lawn has basically locked my credit and none of the other locations can use it. So they told me to call Willow Lawn and ask them to unlock my credit for use. Well I called Willow Lawn and they said no. I said uhm no? This is MY money? They stated that I would only be able to use the credit at their location only. Uhm girl I have moved 7-8 hours away with no plans on returning to Richmond?? Not only did the New York manager tell me that they can't do that especially considering I relocated she told me to contact corporate to have them unlock my credit so they could use it for my next visit. I write this review for other to be cautious when starting a wax pass with this location. I had been going to them for YEARS probably gave this location ~$1500/$2000 in wax passes and this is how they treat their customers. This is absolutely ridiculous and completely unprofessional. I strongly encourage others to stay away from committing to the wax pass plan as it seems to be a scam by European Wax Center as a whole to steal people's money.If you need a loyal, affordable, inclusive, trustworthy and AMAZING waxer go to PynkNymph located on Grace St. My girl Hannah was my waxer for all my years in Richmond and she is amazing. She efficient, attentive to detail, sweet and just an all around amazing waxer and person. I recommend all my first time friends to her and they have all became friend or dies for Hannah! You won't experience any burns or pains with her and she also won't steal your money which is great! Tell her Bri sent you! I hope my review helps guide someone in a better direction. Despite my leftover credits only being about ~$71 its still my money that I worked hard for! It's the principle behind the fact that I had been going to this location for over 3 years and they did this shiesty mess.Service: Brazilian waxing
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July 2023 by Kisha Jackson
I have always had a great experience. The staff is always friendly and accommodating. I definitely recommend EWC all the time. I wish I had started going sooner!
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July 2023 by Carone J Phillips
My tech was very courteous, pleasant and gently. She made me feel comfortable. The places is clean and welcoming.
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July 2023 by Joshua Mullins
My wife got her eyebrows done here and the associate, Bri (short for Brianna), did an awful job causing scabs and scaring under my wife’s eyebrows. Took two reviews, a phone call, and having to come back to their offices twice before issuing a refund. AND when the refund was initiated, Bri asked for my wife to take down her review. Absolutely not. You’re a negligent establishment and people should stay away.
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May 2023 by Tatiana Gonzales
I just paid for my partners wax today and she was concerned going here after horror stories from other locations, but we decided to give it a shot since it was closer to home. Horrible decision. Sections of missed hair and wax left on skin. It’s like the person waxing was blind or was inconvenienced by having to do their job. There’s other places that are much cheaper and do a much better job.Not to mention them trying to push you into buying their packages or other products upon checkout. Please take your business elsewhere.