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October 2023 by Enoch Regier
Most of the reptile enclosures had dirty or no water. Anoles were dead in the water bowl and skinny starving. Enclosures were dirty and not taken care of at all. Smelled horrible. Many baby ball pythons in a tank with hardly any water and improper bedding and all looked stressed.When we informed an employee about this they just brushed it off and said ‘oh awesome’ and went back to talking with another employee. Employees do not care for the animals and were rude.The store does have a good selection of products and supplies and otherwise is a good store, but animal neglect ruins it all.
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October 2023 by Kendrey Brown
I visited fin and feather for the first time recently hoping to support a locally owned pet store, however.. i left on the brink of tears. All of the enclosures were too small and dirty, basically no food or water, flies everywhere, rabbits and birds looked on the brink of death. I immediately went to look at the reviews and was shocked to see that this has obviously been brought up to the staff/management. Someone said last month there was a dead hermit crab in the tank, they informed staff that conditions were not at all correct, yet when i went in last week, the small tank was full of at least 5 very large hermit crabs. They literally purchased more animals knowing that they were killing them and I find that unbelievable, and I can’t even imagine what goes on behind closed doors. Please adopt these animals out to people/places that have the space, money, and time to properly care for them. Stop supporting sale of wild caught animals. You have a great selection of products, I truly hope you will listen to your community and transition into a product only store because animal lovers will NOT support you like this. Adopt don’t shop<3
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October 2023 by Rey B.
DO NOT SUPPORT THIS PLACE ‼ I visited recently for the first time in hopes of supporting a local pet shop, however this place needs to be shut down. The conditions were literally heartbreaking. Rabbits and birds looked on the brink on death, reptile enclosures were tiny and filthy. Almost all enclosures had dirty/no water or food, and there were flies everywhere. If you don't have the space or the staff to take appropriate care of animals, you have no business having them. Please adopt these animals out to people who have the knowledge and resources to give them a good life and just stop.
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September 2023 by selema simmons
Love my fishes but they need better service or more employees. We waited 25 minutes after we found what we wanted ask for help the employee told me she would get some one for me. When she could have helped me she was talking for 15 minutes (not about her job to a customer that didn't anything ) never got anyone to help and it was two employees at the register that I try to call over as well with no response like they didn't see these groups of five people just standing there waiting for service so me and my family left but as we was getting in the car I was upset we waited that long with our anything so I when back in to speak to the manager but when I went back in a another employee came in and I ask her to help me and great service I was in and back out in 6 minutes with my ???? and her service was so great I forgot to talk to the managerPlease do better
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September 2023 by Berkeley Perez
Fin and Feather provides an unique and pleasant shopping experience. The staff totally sets the environment and is very helpful, knowledgeable, above all friendly. Definitely a brilliantly bright star on 161 Lakeside Ave. Thank you all.
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September 2023 by Meghan Reynolds
I went there to see what they had in terms of supplies for my hermit crabs. I finally found a small, dark and dusty shelf close to the ground with a few items. Next to it was a hermit crab tank. It was really sad to see the conditions of the tank, which were dirty and neglected.In the front corner of the tank was the only hermit crab I saw, half emerged from its shell and obviously dead. There was a fly crawling over it. It was a really upsetting experience, especially as someone who loves and cares for hermit crabs.The reasons for two stars instead of one are that it had a lot of different animals and supplies, and the employees I interacted with were friendly. When I told them about the hermit crab they addressed it.There were other animals that were cared for. I just wish they would either take better care of the hermit crabs and set up a proper environment, or just don’t have them at all.
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September 2023 by Kelly C.
The name is super accurate. I was driving through town and needed some treats for my dog (who was being a superhero driving companion on a 3-day drive) and this place came up on a Google search. At first I was surprised at how small the dog and cat aisles were, but then I remembered the name. It's definitely more focused on the swimmies and flying friends than the four-legged variety. Cute store, though!
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September 2023 by Enoch R.
Reptiles had dirty or no water with dirty enclosures and neglected animals. Told an employee that many tanks have no water and they just brushed it off and went back to talking to another employee. Staff do not care about animals and are not friendly to customers
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August 2023 by Jess Martin
First time shopping here. Loved the selection of fish, reptiles and isopods. Great selection of frozen feeders for my snakes. Will definitely be returning
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August 2023 by M K
"Great pet store a little expensive but had everything I needed"
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July 2023 by Taylor Harrell
The staff is fantastic and so knowledgeable. I always have a great experience when I go to get fish supplies. Fair prices and usually really clean/healthy tanks.
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June 2023 by Andrew Manos
A great little pet shop. I got my curly haired Tarantula named Morty there. Friendly and knowledgeable staff. Pretty good prices too.
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June 2023 by Madison Lowrey
Awesome pet store! They have bird food that can be bought in bulk and is so much better in price and quality than the pre-bagged option! They are friendly and informative as well!
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May 2023 by Kevin S.
Always great service whenever I enter. Always clean and the animals are in good care. It's also a pet shop everyone it's not gonna smell like roses.
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April 2023 by Travis G.
Came in to buy some fish, and there was a few people at the aquarium's buying fish and one of the employee got another employee to help me and it saved me some time versus waiting !Very friendly staff! Will be a repeat customer!
