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December 2023 by cody lyman
Very good place! i was able to get my panda low dunk nike shoes!
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December 2023 by Marquis Bryant
If you have a chance to go to another finish line I would recommend. Don’t even want to go into further detail that’s how bad the experience was.
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October 2023 by Lori Smith
Incredibly rude staff. I picked up a pair of shoes from the Women’s section, asked if they could be found in my size, and the woman responded in the most codescending tone, “We ain’t gon have that, it’s from kids”. I looked at the empty shelf space in Women’s where I’d just picked them up, but didn’t really say anything. She looked at me like I was a complete idiot and basically barked, “You picked those up from Kids”. ??? Right. I just kind of sadly put them back on an empty shelf in Kids and walked away.
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September 2023 by Tameka Thompson
If I could give 0 stars I would. No customer service at all. Every employee is rude and not helpful. Please take your business elsewhere
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August 2023 by Paul Wyland
Brought shoes their on Saturday 12 Aug the two young women their were courteous friendly knowledgeable and efficient much appreciated
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April 2023 by Blue Sky
Horrible customer service, actually zero customer service! Take a look at all the other bad customer service reviews and if this is your location and you’re the owner of this location, you need to take a swift action into getting employees who actually want to work and not drag their freaking legs all day. Take a look at all the reviews and how many customers are actually losing - if you care about your store. My daughter asked for another size in the shoe she was trying on and the guy went in the back, We waited over 10 minutes and he never resurfaced! So bad that the guy at the register took notice and asked who was helping her he went in the back to see what was going on with the employee and told my daughter that he is going to be coming out shortly, but he never did! He other person was very helpful got her her shoes, and I thanked him for seeing how long we are waiting and offered to help. Very sloppy service and don’t look like anyone cares. If you don’t want to SERVICE customers then don’t get a job in CUSTOMER SERVICE!
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February 2023 by Jonique M.
Inventory, customer service and the condition of the store all need work. I'll start with the fact that some of the things on display aren't in store. The shirts on the shelves have thick layers of dust on them they've been there so long. No one greeted me or offered any help. I looked at both sides for shoes and clothes so they had ample time to say something. When I looked around I realized the employees weren't helping other customers either. One employee was on her phone cussing someone out instead of helping a family with sizes. The store smells and the carpet is in terrible condition. I did find some cute sweatpants but other than that the visit was off putting.
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January 2023 by Terrance Russell
They have flavors in finish line.....????
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August 2022 by Enez L.
Finish Line in Chesterfield town center y'all are some trash! A manager by the name of KK sold us a pair of all white Air Forces that was tore tf up! Me and my husband bought these on Sunday same day as the watermelon fest in Carey town Va ! I didn't check the shoes because i didn't pay (my husband paid) and i was ready to go but we should have! We finally take the shoes out the car on Tuesday and see the shoes was obviously worn and damaged but we work during the week so Friday was ideal for an exchange for me! The 2 Assistant mangers were rude asf saying that there's no way they sold a shoe in that condition and the manage K K who handle our purchase wouldnt have let that happen! When i ask for that manger I'm given attitude like he's king for some shit and can't be disturbed! The manger with the lashes Insinuated loudly that we did the damage and tried to get basically a new pair or a free pair! Think about it! Why would i bring a pair of shoes to a store looking like i got in a fight with them on?? obviously they are gonna put up a fight! Never thought I gave "crackhead" but ok!!! These were for my son who by the way was out of town the entire week with grandparents! Y'all are getting Over in Chesterfield town center not to mention y'all pathetic as managers who have no idea what customer service is about! How you not tryna be rude but loud asf tryna make a sense! its ok tho! We will handle this with cooperate not that I'm expecting anything more because look who y'all have running this shit! but not to worry about this family spending another fucken dime in y'all's raggedy ass establishment! The amount of stuff be buy in a regular bases does numbers around this $105 purchase! Just know y'all got tf over and it's ok! F***y'all! F***the workers and KK the manager for the bullshit he pulled! 1 star is one too many!
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July 2022 by Faith Proctor
The customer service in this location is abysmal. My niece and I were completely ignored by all 4 staff in the store (there were no other customers in the store when we walked in. Just an employee scrolling his phone in the front which isn’t a good look btw). I guess whatever was on their phone was more important than asking if we were looking for anything in particular or needed any help. The blonde girl had a particularly aloof attitude. I went with the intention of making a purchase but instead left empty handed and irritated. Coincidentally fresh out of businesses cards when I asked, too.
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May 2022 by Cinamyn Cierra
They reached out for a job opportunity, told me to follow a few steps, followed them, reached back out to update them, and they said they’d reach back out but I guess my position was given away. Something would’ve been better than nothing.
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September 2021 by Korra
I got the perfect running shoes that I need!!! The service was great as well and it's a really nice store! ??
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September 2021 by Hailey Tait
I got the perfect running shoes that I need!!! The service was great as well and it's a really nice store! ??
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May 2021 by Dreamer 615
Employees were very helpful and friendly.
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December 2020 by Todd Wallace
The staff close the store 10 minutes early tonight . They were actually holding five pair of shoes I want to purchase but I won’t be buying now.
