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March 2024 by Jacqueline Jones
Update! The worst experience last Friday,15th (dinner). First, we walked in & the hostess rudely said if we didn't make reservations then the wait is 45 mins to1 hour; or we can sit at the high tables by the bar. Where is it posted on Firebirds Wood Grill website that the restaurant takes reservations only? Because we hadn't eaten since breakfast, we chose the high tables which we later realized was horribly cold & apparently where the servers come in & out of the kitchen, but we were going to make it work.Secondly, we waited about 10 mins then a female server came out & took the couple (non-people of color) who was seated 10 mins after we were seated. We knew she noticed that we looked her way. After she brought the couple their drinks she stoops down at our table & tells my friend & I that M**k will be our server, howeve she'll take our drink order. 5 mins later, M**k comes pass us & says I'll be bringing your drinks shortly. 6 mins go by and I see M**k picking up dirty plates off of his customers (I think) tables. I say to my friend, I hope that's not our drinks on that tray surrounded by dirty dishes?!!! M**k proceeds to our table sits the tray filled with dirty dishes and our drinks down on the low bench beside us; M**k says a 'tea & a coke?' Wait...what?!! I told M**k, we don't won't those drinks like that. M**k gets upset, abruptly picks up the tray and storms off saying....'Well.' Well what?! How dare me & friend not accept drinks under unsanitary conditions? How dare we expect to be treated with respect? Of course my friend got up & left! We were definitely not going to trust M**k or anyone, at that point, with food or drinks. We asked ourselves, if we weren't people of color; would the hostess been friendlier?! Would the female server had taken our order first, like she should of?! Would M**k have brought over our drinks surrounded by dirty dishes?! We went to a neighboring restaurant, had a great meal & as usual left a great tip for great service. We don't know what's going on with Firebirds Wood Grill- Chesterfield but I hope this updated review will help upper management discuss the "first impression" rule, go over infection control procedures & biased behavior.Haven't visited Firebird's in a long while. It was just as I remembered. Good friendly service. Food order was tasty and very well prepared. Definitely going back soon!
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March 2024 by SageBunny214
I ordered the steak and cheese egg rolls, honey garlic chicken, creme brule cheesecake, and a blood orange tamed mule. Everything was really good but the honey garlic chicken only tasted of balsamic vinegar. My favorite had to be the pgilly cheesesteak egg roll appetizer. The cheesecake had a nice crisp top and fruit sauce. I'd definitely go back to try more
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March 2024 by Latonya Love
I remember now why I stopped eating here. The food is so salty. $80 later for 2 burgers with fries and drinks is a bit much for the quality of the food. The fries were cold and the beyond burger overly seasoned. I could have complained, I am sure they would have brought fresh fries but that should have been done to start. Service was excellent.Vegetarian options: Beyond burger available but can be overcooked and over seasoned. The port mushrooms are delicious.
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March 2024 by Sharon Campbell
Great salmon dinner and wonderful
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March 2024 by Michael Murray
Great service an
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March 2024 by The Brandamonium
The food is great, the service was great but the fact that it's right across the street really sets this place apart. So for anyone who lives...uh...in..my house, this is the spot to go to.
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March 2024 by Vicki Campbell
Four of us adults had four different meals from the menu on Christmas Eve. All meals were totally delicious. We ate on the patio at around 3PM. It was pleasantly cool and the experience was very enjoyable.
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March 2024 by
Firebirds is not what it used to be the food was absolutely unbeatable today our table order 2 seabass Entree both RAW 2 ribeye steak sandwhich raw and tough and a filet that was ordered well done and it came out you guessed it RAW used to love this place but after todays experience it will definitely be our last
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March 2024 by Michael Martin
Normally a good experience even if a little pricey. Latest experience was not good. Inattentive server, 2 out of 3 steaks were overcooked. Will be a while before we go back.
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March 2024 by Nona Mason
I had lunch with a friend. I decided to try something different so I got the fish filet sandwich and salad. I was not disappointed. I could only eat half of it, and took the rest home for dinner. The server was excellent, always checking on us even though we were there over two hours. My friend got the shrimp and strawberry salad. We talked so much, she took half of hers home as well. I look forward to my next meal there.
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March 2024 by Timm Crosby
I was in the Richmond VA area.... this particular one was fantastic. The vibe was awesome. Drinks and food were excellent. Service qas great.
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February 2024 by Wladimir Alvarez
Great place, great service. I love
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February 2024 by Angela Watkins
I dined here on a busy Saturday and there was a little bit of a wait for seating even with a reservation but, the food came out lightning fast. The exceptional service from Mia was worth the wait.
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February 2024 by james
It was Valentine's Day and things were hectic, yet everything went very well. We were seated (with a reservation) right away, the server showed up quickly, the food came in short order considering the crowd, and the food was good.
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February 2024 by
I had a great early Valentine's dinner. Short wait times, wasn't too busy, waiter was friendly and sweet, food was delicious. Crème brûlée cheesecake is soooo good. 10/10. Would definitely come back.
