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July 2024 by Ruby Clark
Took my car in for its annual safety inspection. The team got to my vehicle quickly and pointed out tire wear that was not reported to me when I had the vehicle serviced at a Nissan dealership (Mechanicsville, VA) in the previous week. I am grateful for their inspection.
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June 2024 by Bernell Gripper
Overall my experience was a very positive one. The service person Raheem who waited on me was very polite, understanding of my time and very professional in his approach. The only improvement in my opinion that would have made a difference in my visit is the cleanliness of the business and waiting area. Aside from that, all previous interaction with this business have been positive and straightforward... this is why I chose them for this visit.
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June 2024 by Betty Turner
I had car issues while I was out of town and didn't have necessary prescriptions with me. When I explained the situation to James, he and his team were able to complete the necessary repairs the same day so that I could make it back home and be able to take my meds on time.
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June 2024 by Margaret January
I was very impressed with the service I received. The manager Earl, was very knowledgeable and had great communication. He also kept me updated on my car in a timely manner. I definitely recommend taking your car to this location!
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June 2024 by angela winn-crews
Vehicle seems to run just fine now
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June 2024 by Nancy Sayle
Manager and technicians were forthright about my wait time, it ended up being shorter than the worst case~ My car passed State Inspection but there was another major issue they caught that explained some driving issues I was experiencing~I’ve never had anyone at a Firestone service center try to oversell anything~ I trust and appreciate the help I’ve received~
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May 2024 by Michelle Murphy
This location is amazing! I went to get my tire pressure checked and my tread checked due to my tire pressure light being on. When I arrived I was greeted by the store manager, Earl, he was very polite and respectful. He, himself checked my tire pressure and the tread. He gave me suggestions, offered other options, and allowed me to make the decisions about my car. Some of the techs came out and did another sweep of my vehicle allowed space for me to ask questions and gave me logical and easy to understand answers.
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May 2024 by Tomeka Coward
DO NOT VISIT THIS STORE! I’ve been a Firestone customer over 20 years. This was my first.. ONLY…AND LAST TIME AT THIS LOCATION . I experienced a manager (Earl) he tried to get over on me and tried to sell me additional tires I did not need, especially when he learned I had a Firestone credit card. My car was serviced and immediately as I left.. the tire pressure warning displayed. I returned to the store and was told to drive around.. it will go away. It did not. I went back FIVE days later. I spoke with (Earl) informed him of the tire pressure warning light… He told me to take my car to the DEALERSHIP!! Unbelievable!! My tire pressure light has never been displayed until I had it serviced at THIS LOCATION!! I Repeat… DO NOT GO TO THIS LOCATION. I even received an email survey online.. explained my visit.. the survey asked if I would like to be contacted. Of course , I do. So it’s been well over a month…and no one has reach out to me. Save yourself a headache. Go elsewhere!!
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April 2024 by Trudy A. J. Johnson
This location does detailed and exact to your vehicle needed work.
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April 2024 by Pablo Navarro
Avoid This Shop! Unprofessional and Incompetent
I recently visited this shop for a routine brake inspection, but what I experienced was appalling. In 2019, they installed my brake pads backwards, which is a serious safety concern. When I confronted the manager about this issue, he refused to listen and literally shut the door in my face, leaving me standing outside.
This kind of unprofessionalism and disregard for customer satisfaction is unacceptable. Not only did they botch the job initially, but they also refused to take responsibility or make it right.
I strongly advise against taking your vehicle to this shop. Look elsewhere for a trustworthy and competent mechanic who will prioritize your safety and satisfaction. Save yourself the frustration and potential danger – stay away from this place!
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April 2024 by Morgan Saylor
The guys working here are the BEST. They helped me out so much yesterday and went above and beyond. I am so very grateful and impressed.
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April 2024 by BONESONINC INC
The tech was friendly and kind. The manager publicly admonished him in public; that could have been done in private
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March 2024 by Shakita Cook
great rates and fast work! the new manager, Earl, was very helpful.
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January 2024 by Ms Wms
Easy to schedule an appointment via the website. Friendly, professional, respectful and knowledgeable Customer Service.
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November 2023 by Kristine Gift
I had my car towed here last weekend after getting a flat on my way out of town, and the customer service was really fantastic. I spoke to J on the phone, and she was really patient and helpful every time I called, and the team was able to get my tire replaced first thing in the morning to get me on my way less than 2 hours after the shop opened on Sunday. Really appreciate the service I got here!
