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January 2024 by Ms Wms
Easy to schedule an appointment via the website. Friendly, professional, respectful and knowledgeable Customer Service.
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November 2023 by Kristine Gift
I had my car towed here last weekend after getting a flat on my way out of town, and the customer service was really fantastic. I spoke to J on the phone, and she was really patient and helpful every time I called, and the team was able to get my tire replaced first thing in the morning to get me on my way less than 2 hours after the shop opened on Sunday. Really appreciate the service I got here!
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November 2023 by Noel Haven
Grossly mislead by how quickly they would work on my vehicle and get back on the road. Made an appointment seemingly for no reason as it took them an hour to change one tire. So 4 hours for all new tires? No one here cares. They’re sitting or on their phones. Just like everywhere else nowadays, no quality of service or humanity. So sad and disappointing.
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October 2023 by Shannon
Firestone will always get great reviews from me, as long as you've got Joe Ruedy there. This is where I'll be bringing my vehicles if he's no longer at the Chester shop.
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September 2023 by Brenda Davis
I appreciate Joe helping me with his positive attitude. I came in with a flat tire. He immediately got on the phone and got it done. My tires are rare but he made it happened. He is a hard worker and he welcomed everyone with an upbeat attitude. He and the team were so pleasant. Thank you! Brenda
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September 2023 by Elizabeth Morrison
Went to have mybtires rotated customer service was okay nothing major to report
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August 2023 by Sarah Michaels
I got an oil change from here. My car was returned to me with the maintenance light still on, the engine air hose not reconnected and just sitting loose, which led to my check engine light + others being on (I assume), and no updated sticker on my windshield. I reconnected the hose myself (not the first time a shop has not reconnected this hose so I always check afterward) and after several days the engine light turned off. If I didn’t know better I would have had to drop off my car during the day and leave it for diagnostics on the engine light. This place may leave you worse off than when you came in.The people are friendly though.
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August 2023 by Anthony Ford
I would like to say thanks ? for the outstanding service I received at this particular location. Thanks to Manager Dave, and his crew for job well done ?
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July 2023 by Monkeybizness707
While I've had issues with other Firestone branches, this branch has always been straightforward and competent. I trust them with maintenance which is saying a lot about them.
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May 2023 by Djevon Shmevin
I’ve come here twice and both times I’ve been given an estimate time that is HOURS off. The people are really nice but need to be better about how long things take. I was told at 11:11am my battery needed to be changed and it would be an hour. I’m writing this review as I sit in the Firestone at 1:20pm STILL waiting on my car. Last week I came in for my state inspection and was told there were only three cars ahead of me and mine should be done by noon. At noon I called and it was ‘next in line’. Then at 1:30pm I called again. Still next in line for inspection. And I starting walking toward the shop in hopes by the time I got there it would be done as it’s been there since 9am. It wasn’t until 3pm my inspection started and my care wasn’t done until 3:20pm. Please be better about timing and don’t like about how long it’ll take. This kind of stuff ruins my day. I can’t get anything done.Service: Battery
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April 2023 by Arnesha J
First time at this location. Great customer service!Service: Tires
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March 2023 by Paula Jones
I just finished an appointment here. The appointment was for 11:30, and my car wasn’t seen until 12:31. When I inquired how long it would be when I checked in I was told it would be an hour. Not once did anyone check with me to tell me it would be longer. Almost two hours later, my OIL CHANGE was completed. There was no apology for the waste of my time; in fact, the manager was defensive and kept mentioning how the appointments don’t guarantee you’ll be seen at that time, it just guarantees you’ll be seen THAT DAY. Really?! Why is this not communicated to customers?
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August 2022 by Dch 75 (The Brick Hunter)
Very friendly staff. I come here before I go to most auto repair places.
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August 2022 by Patricia McGlothlin
Only two mechanics working! Appt was at 8am. Still waiting! We have 10 company vehicles and we put a lot of money out to this location. Looking for a new garage...anyone know of any?
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August 2022 by David Santos
I came for a new tire Saturday at 7 in the morning and it took an hour and a half I think it's too long and I had to go to work at 8 I thought that in half an hour I would be ready very badly on your part
