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April 2024 by Stephanie Merlo
Wonderful experience. The staff were very helpful when readjusting my frames and did an awesome job!
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December 2023 by C. L. McLaughlin
Had the third bad experience in a row here today. The first was the last pair of glasses I bought here several years ago where the scratch proof coating started peeling off within a couple of months of paying several hundred dollars for glasses and they were not replaceable. The second being when I came in here to get my glasses adjusted and the people working there were incredibly rude about the fact I hadn't bought the glasses there and basically told me they don't offer that service unless you purchase glasses there. Getting your glasses adjusted is a courtesy EVERY eye glass shop offers regardless of where you buy them, typically, and everyone who wears glasses knows that. Then today, I came in to look at and order a pair of progressives. I waited in line behind the person in front of me at the register for about 15 mins and then was informed by the staff that there was actually someone else waiting ahead of me, even though they weren't in line, and no other indication of where my place was in line or even a question of what I needed or why I was there. So basically dismissed by the staff completely and displaced from the line. I will never be coming back here, not only are they now woefully short staffed as was evident by the tiny register in the place of one that used to take up the entire back wall of store previously, and the two people on staff to help the 15 people in the store. But also, because it doesn't matter what you do or why you're there, they have no customer service skills and aren't capable of guaranteeing their products. I did used to come here for glasses religiously for the first 12 yrs I lived in Richmond. But they have declined significantly in service and product since then.
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December 2023 by Tyrone Johnson
I purchased a pair glasses this month and want to say how please I was with them and the very friendly and knowledgeable service from Sakina who helped me. Keep up the great job !!
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December 2023 by Linda Hester
have been using for eyes about five years now and it is so nice to come back each year and get to deal with the same person!! Sakina is the best!! She is always very patient,helpful and knowledgeable
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November 2023 by Австин Кім
First-time walk-in customer at this For Eyes location; came in this afternoon to get my glasses fixed (one of the nose-pieces broke). Sakina and Pam were so friendly, courteous, and professional; not only did they fix my glasses promptly on the spot, but when I asked to pay for the service they waived any fee even though they replaced both nose-pieces. Can’t recommend this place enough and will definitely come here next time I ever need new lenses or frames!
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October 2023 by Neia
The women at For Eyes are amazing. They made the whole process so simple and fun. I’m excited to get my glasses!
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September 2023 by Rick Propst
Sakina was a pleasure to deal with and performs her job with great efficiency.
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August 2023 by Wayne Thacker
Lenses scratched badly within about 4 months. Second badly scratched lenses experience in 71 years of wearing glasses (first replaced on the spot). No recourse at For Eyes other than buy new lenses at reduced (warranty) price of $155.00. Staff stated there was no such thing as a scratch resistant coating for eyeglass lenses. This is my last purchase at For Eyes. For Eyes failed totally in meeting their goal of 100% satisfaction.
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August 2023 by Steve Hartley
This was the best experience I've ever had picking out glasses. Jenna is a real pro she got me in and out of there in a matter of minutes.
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June 2023 by Kayla Cash
Although I've only been here twice, I had a very easy shopping experience both times. I even had an issue with billing my insurance & in the meantime, I was able to take advantage of the current discount, so I could get my glasses ASAP (as my last pair was broken). I appreciate all that y'all do!
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June 2023 by Yassmine Salih
Had an amazing experience here!! The customer service was extravagant. Will definitely come back with my friends and family. Sakuna made my visit extra special!!!
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June 2023 by chaimae houti
Great costumer service, Sakina was great help. Definitely recommend doing business with them.
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June 2023 by Pam Deyerle
Went in for frames and lenses. Jenna was great! Helped me with finding my very specific wants in a frame, and very patient as I kept trying to decide between two different frames. She was very knowledgable as well. I definitely recommend this location!
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June 2023 by Cherie Holt
Great service! I tried on several pairs of glasses and Pamela was there to share her advice. Thank you for recommendations and for your patience. Highly recommended
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June 2023 by David Crump
Sakina was extremely helpful getting me set up with two new pairs of glasses at a great price. Highly recommend stopping in!