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March 2024 by Lauren Yun
I cannot thank them enough for their service. Online purchased dress didn’t seem to be here on time for my daughter’s school dance and I told Alexis the situation via phone call and she tried her best to find the same size in their shipment and offered slightly different but even better dress and gave us price match and held the dress to try on .. that light blue dress was even better and perfect for winter theme!! She sent the photo using her personal phone and gave suggestions and followed up on canceling the original order and everything. Went out of her ways to help out on this dress situ. Something personal shopper might do but was a rare experience from the store I might have been there twice. The other lady(don’t know her name) was also so helpful and just a wonderful experience that people are still trying and making efforts to be nice and kind as such. Hope someone who’s the owner might read this post and give her a great compliment and compensation. You have great awesome workers here! ?We”ll definitely visit again if my daughter ever needs something from their store
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August 2022 by Ghassan Abou-Zaki
Great clothes, good offers, friendly personal. Only available in the U.S. of A.
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January 2022 by Shyam Jivan
Goof Designer clothing
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February 2020 by Kimberli Russ Vida
Very friendly & helpful staff! Small store with a good selection of quality merchandise!
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February 2020 by Anne Margaret White
Love the occassional deal, but the quality is disappointing.
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December 2019 by Chris Plumley II
We did not buy anything here, but staff helpful and sent us in the right direction. A true, Shop Around the Corner
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September 2019 by zoya
Worst return policy of any store I’ve ever beenTo. Won’t ever shop here again
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July 2019 by Bea D.
This is our go-to store, my sister and I love this chain. This location definitely gets 5 stars from me! I ordered two dresses online but weren't the right size for me. I called the store to see if they had my size in the store and the lady that helped me was so nice and helpful, they held the dresses for until the next day. They were so nice.
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March 2019 by Christal Knight
I visited this location today and was very disappointed at my experience. I usually go to the Chesterfield Town Center location and always have a great experience and purchase a lot there, so I expected nothing less at Short Pump. Sadly, that was not the case. I walked in and the associate was helping a customer, I wasn’t greeted. I work in retail so I understand sometimes you are in conversation and can’t stop abruptly to say hello (even though it takes 2 secs) but I didn’t make a huge deal of it and kept browsing. She stops her conversation and still says nothing to me. About 3 minutes later (if that) two girls walk in and receive an awesome “hey welcome in ladies!” A few minutes go by, still nothing to me. She then proceeds to ask the girls if they need help finding anything. I’m appalled at this point and can’t help but to realize I am the only woman of color in the store at this point. I really wanted to keep shopping but I was so upset that I just turned around and left. Maybe the associate realized what she had done, because then she shouts “have a good day!” As I’m leaving. Extremely poor customer service!
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January 2019 by Christal Davis
I visited this location today and was very disappointed at my experience. I usually go to the Chesterfield Town Center location and always have a great experience and purchase a lot there, so I expected nothing less at Short Pump. Sadly, that was not the case. I walked in and the associate was helping a customer, I wasn't greeted. I work in retail so I understand sometimes you are in conversation and can't stop abruptly to say hello (even though it takes 2 secs) but I didn't make a huge deal of it and kept browsing. She stops her conversation and still says nothing to me. About 3 minutes later (if that) two girls walk in and receive an awesome “hey welcome in ladies!†A few minutes go by, still nothing to me. She then proceeds to ask the girls if they need help finding anything. I'm appalled at this point and can't help but to realize I am the only woman of color in the store at this point. I really wanted to keep shopping but I was so upset that I just turned around and left. Maybe the associate realized what she had done, because then she shouts “have a good day!†As I'm leaving. Extremely poor customer service!
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July 2018 by Victoria L.
Francesca's is a wonderful little boutique. They have such wonderful clothing and cute home decor. It is a great place to find a gift or something for yourself. The price range is not bad at all. They have little gifts for Dads, Moms, Sisters and even Aunts.
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November 2017 by Allison Winterbotham
Their staff was amazing, even at 8 am on Black Friday. A girl named Rachel greeted everyone when they walked in, and staff was constantly checking in on us even though they were packed. Great customer service!
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February 2017 by Corrine Hilton
This was probably the best service I have ever had. The store was packed, and someone still took the time to ask what event I was dressing for and made sure that I had everything I needed. Such a great place!
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October 2016 by Lauri W.
I never say I wish there were a half star, but for Francesca's I do. It's more of like a 3.5 just because I believe that they are overpriced. I've shopped here quite a few times over the past couple of years and while their clothes are undeniably cute, I've never been overly impressed with the quality. I was recently searching for my rehearsal dinner dress and couldn't find anything anywhere. I went to the Francesca's website and actually found a dress that I fell in love with. I decided to head to the store a few days later to check it out in person. When I made it to the store the place was buzzin' with excitement. I was welcomed very quickly and the girl was happy to show me the dress that I had seen online. There was quite a line for the fitting room, but I decided that it was worth it to wait and try the dress on to make sure that I liked it. Turns out it was too big, so I left empty handed and ended up ordering a smaller size online. Even though I didn't walk away with the dress in hand, I spent some time browsing the store and I feel like Francesca's has really stepped it up! They had a full section of cute gifts (including gift bags and cards), wedding related items, household decor, and jewelry. I saw so many things that I would have bought, but that day I wasn't about to abort my mission. This experience has made me add Francesca's to my list of stores to look into when I need a special outfit!
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June 2014 by Lauren Bacon
Not a bad store- very boutique feel for a chain- but quite overpriced - go to Charming Charlie's & pay for same items at lower price. Associates don't assist customers unless with their mom! I'm 30!
