-
April 2025 by Samuel Green III (Moon)
Please do your own research before coming to this location or just use the Staples Mill Location. Staff doesn't really have a grasp of what is going on with pre-orders after I was told on 4/11/25 to give my number and they would call about Switch 2 offerings, and I was just told by the same staff member that he basically doesn't know what happened. Only gave two stars for this one young lady named Phoenix who I'm not even sure is still working at this particular location. I will be moving all my Gamestop business to the Staples Mill location from now on. Like I said before please do your own research.
-
December 2024 by Alexis Garcia
We were shopping for games for our daughters switch that she is getting for Christmas, when the worker, female blonde and green hair, starting telling a customer that children are stupid and can’t figure out how to play the game the other customer was looking at for their child. We also heard her trash taco plaining about a customer on the phone. Overall her attitude was incredibly off putting and made us feel uneasy and unwelcome. Children have to learn how to play they are not stupid they just havnt been taught. This employee needs to be retrained on customer service and how to work with a customer in finding a solution instead of calling customers children stupid.
-
November 2024 by Josh Van Buren
Horrible customer service. Don't bother getting a warranty from this place. They won't honor it.
-
July 2024 by Peter Slade
Always have a great selection. And are.very nice
-
July 2024 by Star N
Tyrone helped us with a purchase situation with respect and kindness. Probably the best customer service we’ve had at GameStop.
-
June 2024 by Deondria Maye
Worst customer service I’ve experienced, the cashier was rude as hell. While I’m trying to explain the problem they just made me feel like an idiot and repeatedly said they can’t help me . They told us getting a replacement through warranty would basically be a waste of times and to sum it all up, they told me to just buy a new phone cause they can’t help me and the back bone just can’t be the problem. I’ll be sure never to set foot in that GameStop and will be telling everyone I know that yall customer service is terrible and I’d recommend they go somewhere else
-
April 2024 by Lucy Moniz
Very poor customer service. I will not go back in a game stop again.
-
April 2024 by Tech Calibur
Don't come here, go to Staples Mill Road location instead. I went in to this location with my brother to trade in a Cyberpunk 2077 Xbox One controller and when we walked in, no "Hello" or anything. When we walked up, I told them I wanted to trade in the controller and they claimed they couldn't because I didn't have the original back to it. They also claimed that I scratched into it because it said "No Future". I walked out annoyed and Staples Mill Gamestop was shocked and said it shouldn't have happened. I was able to trade it in there, no questions asked.
-
February 2024 by sparrow
I’m pretty sure Phoenix is writing her own reviews about herself and/or begging other people to because literally no one likes her lol
-
February 2024 by Christian Wellman
Phoenix is great!! She recognized my wife and I and helped us with everything we needed! She’s a great worker and handled everything we needed with efficiency and care!!!
-
February 2024 by William
the girl named after a city (if you know you know) is annoying, weird, and rude. Openly expresses how much she hates her job. Customers don’t want to hear that. Keep it to yourself. Get a new job where you don’t work with people. Based on the amount of complaints about her I’m not sure why she isn’t fired yet.
-
February 2024 by que
Phoenix is the WORST
-
February 2024 by Ria L
Great and friendly customer service! Got some great video game advice from the cashier Phoenix and left happy with my purchases :) Will definitely visit again!
-
February 2024 by Private
The store is way more disorganized than it used to be as of late and all of the employees are rude, especially Tyrone. 0 stars if I could
-
February 2024 by Tanic
Had a bad experience with “Phoenix”. Very rude and condescending and has absolutely no social skills at all and no business working in a customer service oriented environment. Not only has GameStop gone downhill with their new policies lately, my local GameStop has as well. I was going to grin and bear it but this employee was it for me. At the very least fix the store and get better employees, it didn’t used to be this bad.
