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February 2024 by sparrow
I’m pretty sure Phoenix is writing her own reviews about herself and/or begging other people to because literally no one likes her lol
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February 2024 by Christian Wellman
Phoenix is great!! She recognized my wife and I and helped us with everything we needed! She’s a great worker and handled everything we needed with efficiency and care!!!
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February 2024 by William
the girl named after a city (if you know you know) is annoying, weird, and rude. Openly expresses how much she hates her job. Customers don’t want to hear that. Keep it to yourself. Get a new job where you don’t work with people. Based on the amount of complaints about her I’m not sure why she isn’t fired yet.
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February 2024 by que
Phoenix is the WORST
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February 2024 by Ria L
Great and friendly customer service! Got some great video game advice from the cashier Phoenix and left happy with my purchases :) Will definitely visit again!
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February 2024 by Private
The store is way more disorganized than it used to be as of late and all of the employees are rude, especially Tyrone. 0 stars if I could
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February 2024 by Tanic
Had a bad experience with “Phoenix”. Very rude and condescending and has absolutely no social skills at all and no business working in a customer service oriented environment. Not only has GameStop gone downhill with their new policies lately, my local GameStop has as well. I was going to grin and bear it but this employee was it for me. At the very least fix the store and get better employees, it didn’t used to be this bad.
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January 2024 by e1ectricthunder
BRING BACK ELLEN!!!
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January 2024 by Jodie Hamons
I bought a used game. The cashier asked me if I wanted to sign up for rewards and save 5% . She failed to tell me it was $25. I had no idea. That was more than the game. That was the second time I've ever bought a game from a GameStop. I looked at my receipt when I got out to the car and went back to try and get my money back. I paid with cash. She said she couldn't. I emailed GameStop (care) and someone responded within a few hours. They asked for the last 4 digits of my card and my bank institution. After I told them I paid with cash...I haven't heard anything back... At allThat is ridiculous service from that cashier and whoever I spoke with in customer service!!!
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November 2023 by Christopher Faina
Shady service, had 2 controllers that had little drift which they’ve taken before for store credit since they sell refurbished equipment wouldn’t take them. Never coming to this store again definitely going to Best Buy where you get better service.
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November 2023 by P Roane
Love my reward for having pro membership they come in clutch when making purchases
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November 2023 by Jessie Jess
Great customer service, the cashier talked too much about personal issues which distracted her a little but it was a good visit
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October 2023 by nathan gilmore
Ell? Is so helpful and laidback i come here specifically when other GameStops are being difficult
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September 2023 by ryan tanner
NEVER GO HERE - CORRUPT POLICIES - They won’t let you return broken and faulty equipment even within a week. Essentially it’s a dirty scheme to never give anyone their money back, only opting for “identical swap outs” - this means the next time my controller breaks and it’s past their week long swap window I will be stuck with a worthless broken controller. Never going here again. What a terrible company that pretends like it cares.
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September 2023 by Kaitlyn
Ellen was super knowledgeable and helpful with all my questions and made positive suggestions that helped me make the correct purchase.
