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March 2024 by Jaiden
This facility is run down, dangerous, and dirty for many reasons. You will not get your $’s worth. There is a separate room to the back with extra treadmills and up until this week only 2 out of 8/9 of those machines worked. This week they were all up so I decided to use one yesterday and when my speed hit 8 it shut off with no warning which is EXTREMELY DANGEROUS!!! The next day I tried using a treadmill in the main gym area and it was making an awful screeching sound ( obviously signaling they need maintenance) I decided to move to the one beside it and it did the exact samething! What are we paying every month for when majority of the amenities barely work if they even work at all?? I will be reporting because this is unsafe and unfair to members they spend their $ on this.
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March 2024 by Dawn Charbonneau
Great gym- great equipment and the staff is awesome!!
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March 2024 by Tali Medina
The most horrible experience, They don't tell you anything, of course, they leave you with inexplicable charges on your account and also at the end when I go to cancel my account they take money from my account three times then they tell me that I have five business days to get it back my money back. horrible service.
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March 2024 by Rachel Clarke
had a horrible experience trying to cancel my membership while being at school, and was charged way too much.
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March 2024 by David Acosta
I’ve been to a lot of gyms in Richmond. The Hopkins golds is very unpleasant to work out because of the way the staff allow the members to abuse the space. Weights left all over the place trash on the floor. Somebody left a whole pair of pants in the men’s sauna. The front desk doesn’t even bother to make you scan your tag when you walk in. I get it that it’s the members responsibility to clean up after themselves but they don’t do it. The night time staff literally do nothing. Half the time you can’t even find an actual staff member. I love the sauna and I think they make good use of the space and there is SOME good equipment but I’ve been a member for 2 weeks and it’s been highly disappointing. This place is just unkept
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March 2024 by Richard Franklin
I love it here
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February 2024 by Sylvia Williams
The sauna is the absolute best ? staff friendly especially Ebony & Tommy
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February 2024 by jai
this location needs to expand!! Anytime you go between 6-8 pm there’s little to no space for anything and the facility always stinks please open a door! And the machines are ALWAYS! dirty and I mean always. You can see sweat stains on the outside of the step machine. Way too many people need a bigger location asap
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February 2024 by Vanessa Holguin
It's a popular, good gym. Staff are friendly and the place is clean. Recommended if you're in the area and are looking to get fit, toned, or lose weight!
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February 2024 by Bassel Jamal
Working out here is great. Water machine is broke so we can’t get a refill. Went and asked if I can get a a complimentary water because the water machine is broke and they said I have to pay for it. Maybe ya’ll should spend the money we pay on repairing the water machine.
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February 2024 by Veronica Iraheta
Terrible service in my experience
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January 2024 by Ramos Ramos
Today was the first time I’ve gotten a gym membership at meadowbrook plaza and the experience was unpleasant, the girl at front desk has a rude attitude she make me feel unwelcome she even didn’t take the time to explain to me nothing about the gym or offer a tour or something even when I told her I was my first time at the gym before to sing it but I’m still complete the processI still don’t understand why the manager or the owner allows this type of treatment towards the client., and that’s why I will cancel the membership I hope the owner or manager read this and train those employees who provide customer service better
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December 2023 by Eric Sabath
Plenty of space and equipment, but extremely busy and it's not even worth it to go after 4 because you won't be able to do your full workout.The main reason it gets 3 stars is that none of the weights are ever re racked and the dumbbells are always mixed up and left lying all over the gym. I know the members are heavily to blame for this but I haven't seen the staff bother to organize the weights even once, though I don't go every day, so I could have missed them putting things up.Otherwise, the facility is maintained well enough, and if you go earlier in the day you'll be able to get all your work done due to the amount of equipment they have. Very cool turfed area as well for mobility exercises, and the staff has been courteous as far as I've seen.I'd recommend this facility, but not over their Hull St location simply because that gym is a bit cleaner, more organized, and less busy.
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December 2023 by Rina Hill
I find it pretty ridiculous that you have to go into the gym personally to cancel. All for a signature? We are in the 21st century, what happens if someone has to leave out of state and need their membership cancelled. This location will continue to charge you because they physically need you present to sign a cancellation form. I would not sign up unless you don’t mind the circus antics for as simple as cancelling your membership. Gold’s you really need to get it together we are in digital world get with the times.
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December 2023 by Tyrell Wilkins
Pretty nice gym staff very nice plenty of people to talk to and just have fun.Only complaint bathrooms need to be cleaned more often or better ventilation