-
October 2025 by Thomas Aaron
Friendly staff and A well-stocked gym.
-
September 2025 by Kevin Romero
Front desk lady is rude & doesn’t honor the free trial. Tried to get me to buy a day pass…
-
August 2025 by Human Being335
I was only in town for 3 months of summer and made a deal with a manager/owner to do $90 for the 3 month period, just as I had done the previous summer. I was instead put on the basic plan and charged a $70 annual fee plus $30 a month for the last 4 months. Realizing this, I called and spoke with the manager on duty but they claimed a 3 month deal doesn’t exist and they don’t know why I was sold one. They did not honor the deal or try to contact the other manager who sold it to me. I was overcharged by $100.
The gym is poorly run and weights are cluttered everywhere, being left in the wrong spots. Additionally, many of the plates have rubber flaking off and there are about 4-5 different brands/styles of plate all mixed together. The bathrooms are relatively dirty.
Lots of the equipment is busted or broken. For example, one of the weighted crunch machines travels its path tilted/offcenter, the standing calf raise squeaks/grinds improperly on each rep, and the hammer strength quad extension was out of order for nearly the whole summer.
This hamstring curl machine is particularly dangerous. I took the pictures mid-summer. The pin slot is worn down badly, with only a few mm of metal holding back before it snaps and causes someone to tear something.
I almost never post reviews like this but feel I that I have been scammed. Stay away from this gym - it’s run terribly anyway.
-
August 2025 by robi Kollendar
I don’t usually write reviews. But I felt it was time to write one for Gold’s. I have been a member of this gym for several years. They have really improved a lot over the last few months. The front desk operates very nicely and although I miss Kierra at the front desk, I am absolutely enjoying chatting with Tiffany. She is proactive about being kind to people and making sure people feel welcome.. I also really appreciate my conversations when I come in with Chris. He’s such a pleasant guy! The other thing is….that the equipment seems to be fixed in a timely manner. I mentioned something to the maintenance guy who fixes the equipment a few weeks ago and the next time I hopped on it, it was working great. I know that GYM’s often get bad reviews, but I have to say Gold’s is really doing good job especially in there personnel area!
-
July 2025 by A El
I’ve been coming to this gym for years and I had a good experience, however today I met their new “manager” Tiffany and she is so rude, horrible first interaction, she seems to go out of her way to tell people she’s the manager because she’s on a weird power trip. She is bothering people while they workout and interrupting their workout to tell you she’s the new manager while she’s off the clock. People bring boomboxes to the gym and they record in the open gym, i was in a dark room alone and she comes to tell me to turn off my phone volume (which was on 40%) such a weirdo. Tiffany if you’re seeing this, pick your battles because you have bigger things on your plate like getting rid of the cockroaches in the sauna than bothering me and interrupting my Taylor swift time!
-
July 2025 by Cathy J
I used to go to Willow Lawn a few years ago but stopped while I was having some personal health issues. I was gonna try to come back but it doesn’t seem like there’s as much variety in the classes as there used to be. They used to have yoga during the week and way back in the day I think I remember them even having Zumba. I would love to see some more variety come back onto the schedule.
-
June 2025 by Kerry Baker
As far as I'm concerned, this gym is the only game in town if you are a serious lifter or need a wide variety of equipment. They seem also to offer classes during the day, which a lot of places don't. Those people who leave one star reviews need to be reminded of how reasonably priced membership is here. You simply can't get what this gym offers at double the price in Richmond.
-
June 2025 by Danielle Byrd
I rejoined after Covid in 2022. I am only there for the classes. I love the instructors and have developed great friendships with fellow classmates. Our cycle class gets together socially. I look forward to brunch with some other classmates.
The gym has gone downhill in 2025. And dues have gone up TWICE already. The general manager listens but is powerless as the owners only care about the bottom line. Staff reductions show in the cleanliness. The fitness director of 13 years tries so hard but it falls on deaf ears. She has lost instructors with the reduction of childcare staff and now it’s closed 3 mornings a week. There are over 150 participants, mostly mothers, in the morning classes!! Oddly the lost hours are daytime only, no evenings have lost hours.
I miss my mom friends who need the childcare!!!
The message is clear, body builders only welcome!
-
June 2025 by A Ferreira
Great gym to workout at with a large variety of machines. The staff are friendly.
-
June 2025 by Roosevelt Taylor
Great place to work out! Tons of parking. As well as tons of equipment, the staff is on top of cleaning and maintaining the equipment.
-
June 2025 by Joshua Philip
I would not bring my business here! Was looking for a new gym to get a membership at with a friend, this location caught my eye because of its operating hours. After signing up for a guest pass online, the front desk staff first said it’s impossible to sign up for a guest pass online? I had to show where I signed up, aswell as the confirmation e-mail, which is fine, just confusing the staff weren’t even aware of their own guest pass policy. We had a good workout, were respectful with all equipment, and on our way out, were informed our guest pass was terminated and we are no longer welcome on premises. This was extremely confusing, and I was not provided a reason after asking. Disappointing, I ended up going with Crunch on Ridgefield, amazing and kind staff. If you’re still looking for Golds, after exploring the W Broad Location, it seems much nicer. I would not go here!
-
June 2025 by Karl Green
I have always loved this gym, but that feeling has faded. I only take the fitness classes. The instructors are incredible and provide a wonderful service. Recently the gym has eliminated most of the kids club hours. They were not transparent about this leaving members as well as instructors in the dark. My favorite instructor has two children and now can only teach on Monday. Classes have become much more limited as fees have increased. It's totally fine to be a lifting and machine gym, but be honest. Let the members know. I used to tell all my friends how great Gold's at Willow Lawn was, now, just the opposite. I will be cancelling my membership soon. It was wonderful while it lasted. Stop being so disrespectful especially to your instructors, you do not deserve them.
-
June 2025 by Scott
I like their outdoor equipment, even though it's indoors. I make the trip a few times a month on leg days. Not too many meat heads in there, good vibe 😎
-
June 2025 by Mariah Jones
Really wish they had dance classes on the schedule😞
-
June 2025 by emmi wells
so impossible to cancel your membership, and the worker that i asked to help me cancel it seemed annoyed that I even bothered her with my questions. Still haven’t been able to cancel my membership, I just love getting billed more and more money when i’m trying my hardest to get out of this gym !!!!!!! 😑😑
