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February 2024 by Jonathan Cauthen
Dear Goodwill Outlet Management Team,I am writing to express my profound disappointment with the operation of your outlet located in Richmond, Virginia. Having been a patron of various Goodwill outlets, it is disheartening to observe the stark contrast in operational standards, particularly at the Richmond location. My concerns are as follows:Staff Conduct: The staff at this outlet often appear disengaged and unhelpful. Their lack of presence and support contributes significantly to the chaotic atmosphere, leaving customers to fend for themselves in a poorly managed environment.Hectic Environment: The ambiance within the outlet is nothing short of chaotic. This disarray is exacerbated by the management's decision to roll out only one bin at a time for browsing. Such a practice not only hinders the shopping experience but also raises serious safety concerns.Safety Hazards: The practice of rolling out a singular bin leads to over 20 people crowding around a small space, desperately trying to sift through items. This has not only led to a competitive and uncomfortable environment but has also resulted in physical altercations and injuries. This is unacceptable and poses a significant risk to your patrons.Inefficient Bin Rollout: The frequency of bin rollouts, approximately every 15 minutes, significantly diminishes the shopping experience. This limited access to new items causes unnecessary tension and competition among customers.Comparison to Other Locations: It is worth noting that other Goodwill outlets operate with much higher efficiency and customer satisfaction. These locations often roll out multiple bins simultaneously, ensuring a safer and more enjoyable shopping experience for everyone involved. This stark disparity highlights the operational failures at the Richmond outlet.Urgent Call for Change: I implore you to take immediate action to rectify these issues. A starting point would be to adopt a rotation system that involves rolling out at least six bins at once, ensuring they are fully deployed before allowing customers to engage. This would not only streamline the shopping process but also mitigate the safety hazards currently plaguing the Richmond outlet.Necessity for Operational Overhaul: The operation of the Richmond Goodwill Outlet requires serious and immediate attention. The continuous disregard for similar complaints and negative reviews in the past is a testament to the need for a comprehensive operational overhaul. It is imperative that these issues are addressed promptly to prevent further dissatisfaction and potential harm to your customers.The current operation of the Goodwill Outlet in Richmond, Virginia, is not only disappointing but also concerning. The repeated negligence towards customer feedback and the persistent operational failures necessitate immediate action. We, as patrons, urge you to prioritize the safety and satisfaction of your customers by implementing the suggested improvements without delay. It is high time that the Richmond outlet aligns with the operational standards observed in other Goodwill locations.I look forward to seeing tangible improvements and sincerely hope that this letter catalyzes the much-needed change at the Richmond Goodwill Outlet.
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February 2024 by Corey Selden
Found this and old baseball tickets. Score
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January 2024 by Ryu Shinobi
You know I just left ce the whole concept of the goodwill.... This one was clean and the staff were friendly
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January 2024 by Steve
All items tossed into large bins. Albums, 45s, DVDs, tapes, and books need to be cared for better. So much was damaged just because of it being tossed into these large bins unprotected. Shameful way to treat merchandise.
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January 2024 by Tori Radday
It had been a couple years since I had been to this Goodwill and I'm happy that I stopped by today. I didn't find much but enjoyed looking as always. The outlet is in a warehouse type building; it's definitely not a glamorous shopping experience but the prices are unbeatable and I like the idea of "saving" the items that didn't sell at the thrift stores.I purchased: a pillowcase and two apron skirts for 65 cents totalThe outlet was much more organized today than it had ever been before. Plenty of space so you can distance yourself from other people. Feels like there's more room to breathe in there now than there used to be.
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December 2023 by Jennifer Payne
Really big location with tons of stuff.
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November 2023 by Mis Taken
It's a new store so they were really clean & neat. Huge selection of really nice stuff but the prices were a little too high! Honestly, it's not just this store tho it's every goodwill, they're prices are absolutely ridiculous for most things & a lot of times they charging more for stuff than it cost brand new at retail price! Anyway, overall, I liked this goodwill bc the employees were super nice & the place was clean & not crowded.
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November 2023 by Sharon Ashley
I was excited to visit because the premise of saving money buying things by the pound is a good one. I had read that it was like a warehouse with items in bins so I was expecting that. What I hated was that the place was dirty looking, the sales floor wasn't that big, and the worst part was the lack of organization. How hard would it have been to divide men's, women's, and children's clothing into separate bins? I left feeling very disappointed.
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September 2023 by Tabitha Martin
It was dirty, smelled bad and the bathroom was unusable. They never traded out the bins. The brands here weren't great either. But they did do $1.29/ pound if over 20 pounds which was awesome. The staff was friendly and said the VA Beach one is much nicer, perhaps I'll try there next time!
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July 2023 by Billy Baker
Some good stuff but a lot of junk to gotta watch people still you shopping
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July 2023 by Kristen Corson
Lots of clothes in bins for a great price people can get real weird and pushy and start grabbing shoes as they come out in bins.
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June 2023 by Jonathan
These bins are not good. They rarely do rotations so there’s never any new stuff coming out. Every other bins I’ve been to they non stop do rotations until around 12pm but this location has brought out 2 new bins since opening at 9am (it’s currently 12:30pm). Very disappointing compared to other locations
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April 2023 by Taren
You walk in and it's a giant warehouse type room with tons of massive bins you need to flip through. They are somewhat categorized, clothes, shoes, electronics, and then everything else. Basically, if you're looking for something specific, don't bother unless you have a lot of time to burn. Ultimately I got overwhelmed and left to go to a traditional Goodwill
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April 2023 by Victoria Castagnola
Found a TON of stuff here- cart full of clothing, about half jeans and half shirts/jackets, a few bags (real leather!) and a little stuffed monkey I’ve named Bungus.The staff is very friendly! New bins are brought out often (I’d say every thirty minutes or so), so make sure to stay out of the way while staff is still moving them in/out of the area. There are some people that will very quickly go for the bins that have just come out. Other reviews say they’re aggressive and shoving, but I didn’t really see any of that. It may have been because I was taller than half of the people there. Also, there’s plenty of good stuff in all of the bins if you look closely, so don’t worry about getting to the new bins unless you like being a little competitive like me. Maybe don’t go at a busy time either ?There is a solid amount of hats, sweaters, jackets, and SO. MANY. JEANS. Also if you have a more common shoe size and are a lady looking for some boots or heels, THIS is the place!!!My clothes were 1.29/lb since I got over 20 lbs of clothes. The price is 1.59/lb if you get less than 20 lbs of clothes, so it’s still a great deal! Housewares are 0.79/lb, and bags/purses are 3.50 each.I would recommend separating any bags you are purchasing from the clothes you are getting so your checkout does not take you or the cashier a long time. I would also suggest separating housewares from clothes.Plan on spending a few hours here and bring gloves!
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April 2023 by David P.
I thought I died and woke up south of the border. Definately need hand sanitizer after leaving this place.This place used to be a great place to find video games. Now they put them up for auction on their website.
