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February 2024 by jay missa
Good service
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January 2024 by marty dittes
We were traveling on vacation when we had a tire go flat on the interstate . We were fortunate enough to cross paths with Chris Schaefer at the Goodyear store in Richmond va. He was very helpful and took immediate attention to our predicament and got us back on the road. He is an asset to your organization
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January 2024 by Chris Wall
Talked with Amy at the front desk, we were on a working budget- And needed 4 tires with an alignment due to wire showing on all tires. She was so helpful on every part, left the car and got it back 1st thing the next morning. The tech when an extra mile and help fix my bumper that was hanging!! 50 stars, definitely would go back.
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November 2023 by Carolyn Fowlkes
Chris gave me his undivided attention. Being my age and never had purchased tires before Chris could see I was very nervous about this purchase. He took time to share information about the tires my son talked to him about for my vehicle. He was able to assist me with another problem with the sensors. I can only say I felt as if he was my son and made sure I was totally satisfied. He took his time with each customer along with answering the phone. If I could give more stars I would.
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September 2023 by Erica Kindell
Chris Schaefer and his staff at the Williamsburg Road, Henrico VA location has been outstanding. I took my Acura there several times over the last few months for different reasons and each time Chris and his staff were patient with me, provided me details as to what the issues were with my car, they went above and you and provided me a timeline of when my parts would come and when they’d have everything fixed and ready for pickup. Although I was a little antsy, they didn’t wavered. Their customer service and patience was exceptional. It should be noted that Chris and the team are the ideal employees/staff members that you’d want on your team and they should be recognized for their outstanding service to customers like myself. A big Thank You to those members, I am greatly appreciate for them.Erica K.
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August 2023 by Heather Hart
I had a leak in my tire and they were able to find the leak and patch it for me. Got in the very next day after i called. Great experience!
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July 2023 by Faye Norman
They r better than any other auto shop that I have been to. They do answer the phone and very mannable when u call and very good at fixing ur car I had no problems they r good, keep up the good work.
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July 2023 by Derek Allen
Amazing service, got my Mazda fixed up in no time and saved me money on the parts. Will definitely come back again.
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April 2023 by Terrance Morris
I spoke to Amy on 4-24-23 at 11:06am requesting an appt to drop off my car for an inspection. Apparently you can't set appt for inspection which makes zero sense? I dropped off my car on 5-25-23 at 5:30pm and told "we have 4 other drop offs for Wednesday and there is no guarantee we will get to your car tomorrow"! I ask her to keep me informed. No call on Wednesday and I called goodyear back on Thursday 2:40pm spoke to Amy again and they won't be able to inspect my car today either. I asked was someone going to contact me/ SILENCE. Service manager Chris was not in so I took my car and left. Paid for Uber both days. NEVER GOING THERE AGAIN. Poor Customer Service. Corp Office is in Ohio
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April 2023 by Ros Morton
I highly recommend you bring your car to them because they are honest and I have never had an issue with them and their reasonable!!!!
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February 2023 by Gloria Cunningham
Sign on door says opens at.8amWell that's not true. I was there at 751 The person saw me and never came back. Then at 817 came to the door and said He the shop couldn't do the inspection
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February 2023 by Kenneth Turner
No customer service. They don't have a certified mechanic. Slowest work I've ever seen. Wanted 150 dollars to look at car for something that they can't do. A true failure of knowledge.
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December 2022 by Sonya Christian
Fast as long as you have an appointment and prices are good.. The lady at the desk was friendly and professional.
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October 2022 by Hannah
The team here were lifesavers! I got a flat tire on the highway at 4pm on a Friday. The crew was willing to stay late, so when the tow truck brought the car into the lot at 4:45, they got to work and got me back on the road that day. Literally no other garage in the area was willing or able to repair my car at that time. Can’t thank them enough!
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October 2022 by Gabrielle Kirby
I was here at 750 before they opened at 8 and they said it would take all day to do the state inspection and that I could wait with it. They should know that on weekends people are trying to get state inspections done and to have a few spots available for waiters that get there early just for this reason.
