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January 2024 by krystal martinez
Such a great team!! Thank you for making my day!
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November 2023 by Bruce Smith
Jay did an awesome job helping me find and purchase what I need for my job!! Ask for Jay when you visit the Richmond, VA store!! Thanks!!
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September 2023 by jenni leigh fitzgerald
Friday afternoon at 3pm—I was in desperate need of help identifying new conveyor chains for a machine in our manufacturing plant, and came to Grainger because I was in need of help identifiying the most accurate replacement parts. I am new to my industry and only had a few clues to guide me. Tiana sat right down to her computer and got swiftly to work helping me in my search. We spent nearly 45 minutes comparing my photos to their stock and identifying the appropriate chain links. Tiana was so kind and patient with me, and worked with me to find items that would be available for pickup by Monday. I am grateful for the attention she afforded me in my search, and I want to share this stellar review because it is rare to find folks who are willing to take on a challenge these days, and to do it with a smile and a laugh is even harder to come by. Thanks Tiana! Thanks Grainger team! I’ll see you all next week to pick up our thousands of links ?✅
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September 2023 by David Dobb
Took to long. Very unorganized. Nothing like the granger I remember buying from on behalf of multiple large companies over my 60 years. Not sure what went wrong or when but seems like its just part time help and no career minded employees that actually care about doing a good job. More concerned about breaking their high fashion nails than getting the job done. Maybe grainger is more interested in mail order business and not interested in hands on customer service and support. Thats a shame because I'm one who likes to support brick and mortar business. Walk in and walk out with what I need.
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August 2023 by Tyler Watts
I own DIFY Electrical and have not used Grainger before today and I’m glad I did. Can’t say enough great things about my experience with Jay today! I came in with a part that nobody else could source J hopped on the computer and found it within minutes. My only complaint is my experience was so fast I only got to speak with him for a few minutes. From here on out Grainier is our new go to for electrical needs.
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July 2023 by Brian Spencer
It took over 20 minutes to pick up a small order. There is a complete lack of organization.
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September 2022 by Cindy M
Order placed online, no email received but charge is pending. Absolutely no status available or record of my order from the 800 number "support" and the local store number goes straight to this unhelpful black hole.
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August 2022 by Chris Ditmars
I'm not sure if the person I just spoke with for 15 minutes actually works at this location or is from some corporate calling station that tries to support all of the locations. But I promise I won't call this place again. I've been dealing with the store in church hill and the service there is 100% better. If someone thinks they are smarter than the customers they are trying to sell to, enough to where they think they can try and talk down to that customer then I have no use for such business
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December 2021 by Kenny Trexler
The gentleman that helped me was awesome!!!
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September 2021 by Philip
GRAINGER is an AWESOME supplier of anything you need in industrial maintenance needs.????? I have always found what I need at any GRAINGER store and this one is no exception. The employees are knowledgeable and willing to assist when I have a question.??????
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September 2021 by David May
I have always been able to find those "hard to find items" from Grainger.
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February 2021 by Stephanie Manheim
Excellent customer service. They went above and beyond.
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October 2020 by Richard Prince
Did not have the part I needed in stock but helped me find 1 on line so I could order it else were. Very helpful even though they didn't stock it.
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September 2020 by William Carrington
In and out fast ...got what I needed
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September 2020 by Allen Melendez
Staff are very helpful and willing to help costumers find what we need
