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September 2023 by Sylvia D
They rented me a car and when I took it back it had someone else name on it and they want change it they have my driver license email bank card hooked to someone else name
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September 2023 by Said Elbanna
first of all, I wasn't informed that my license plates where ready until I checked a month later.Worst of all, the car was low on oil and had no fluid for the windshield wipers, which are also in a very bad shape.Overall, I wouldn't recommend this place.Good luck
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September 2023 by Missy Caton
The whole team at Hertz Car Sales Richmond is amazing! This was my first-ever car buying experience and it was night and day compared to walking into a traditional dealership. I came several times over the course of a couple weeks and looked at several different cars. I never once felt pressured to make a purchase. Instead I was met with open willingness to make sure all my questions/concerns were addressed. I love that I didn't have to worry about them throwing on a bunch of hidden fees or needing to negotiate the price. I felt like I could talk with them openly and honestly and not worry that every detail I shared would somehow be used to manipulate me. I was VERY interested in one particular car that I was waiting on to get back on the lot. The team was quick to give me a call once it was back. I hightailed it right over to their office to wait it out since it is first come first serve and there were many other interested parties. I had a lot to do at work that day but I was committed to getting the car! They were kind enough to let me set up on an empty desk and work while I waited for it to be ready to test drive. Once I decided I wanted to purchase the car they actually were able to take care of things pretty quickly, even saving me a trip to the DMV. They were nothing but kind, understanding, and accommodating every step of the way. I left feeling very confident in my purchase. It's a small team and the location is VERY busy, so I'd say just give them a little grace and patience. In my opinion they are truly doing everything they can to assist you as quickly as possible. I will be telling everyone I know about this place and will definitely come back here for any car I need in the future.
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June 2023 by Jess Allison
They will run your credit without you signing nothing! Then “busy” when you call back. Not to mention the phone number they give in all emails and messages goes to a window company!
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May 2023 by mandy smith
We had a great experience purchasing our vehicle from Jake at Hertz auto sales. He was knowledgeable, friendly and helpful. He was prompt in his responses and worked hard to get us out in a timely manner. If you need a car, go see Jake ?
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April 2023 by Nag S.
The whole experience of car buying made easy at Hertz. Thanks to Jake who did amazing job and helped me in entire process and he was very thorough and detail. I would definitely recommend Hertz and this location to my friends.
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April 2023 by Eric Creed
I have had some bad experiences in car dealerships, really bad, but Tony and his crew took care of me and my wife. When I needed something they had no problem letting me know, when I needed to cancel my Gap insurance after I paid under, it was done without any issues. 5 stars because I had zero issues when it came to buying my car.
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March 2023 by Luis Castro
They have a good selection of cars. It's worth getting a used car here since they are only 2 years old, good no haggle price, in very good shape and give a 1 year warranty. The biggest fault is the process is extremely slow. With only one finance person, expect a long wait.
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March 2023 by Rico Butler
My son purchased a vehicle from Hertz Car Sales Richmond in December 2022. It's now March 3 and he still hasn't received a title to register the vehicle in Maryland. The General Manager keeps giving us the run around and stating that he is new to the company. That is neither here or there, he has assumed the responsiblility once he took the position. The vehicle is now sitting in my driveway because its not legal to drive. This is my son's first vehicle and a bad experience. Unfortunately, I was not with him when he made the purchase. He is in the military and has given me POA to deal with this situation because he is away. How can they sell a vehicle without a title? Where did the vehicle come from? Is this a stolen vehicle? So many questions. Has anyone else experienced this? Please let me know.
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March 2023 by Jennie Irwin
Jake and Ben were FABULOUS! Made our car experience flawless. Definitely go see them if you need a car! Highly recommend!!
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January 2023 by Mike S.
Interesting experience. Good (for me): right car, right price - and the staff was fine for me. No upselling. Decent tires (60%ish left), recent oil change and inspection. Was pre-approved through Navy Federal - they beat the rate by 0.5% The not-so-good: car was not clean (and still had all their rental stickers on it). Had less than 1/2 tank. Single remote (policy). Would pass inspection, but really needs new wiper blades. Remote had low battery. It's on me for not being more thorough with my test drive, but it's pulling left at highway speeds, likely needs an alignment. Short-staffed on weekend, spent quite a while waiting to complete purchase. My opinion: if you go in there with a plan (and car) in mind you'll do ok. If you expect to be waited on hand-and-foot it may not go so well - they're pretty busy and will go with the easy sale. Basically it was the after-sales process I had issues with. But at the end of the day I got the car I wanted at a price that was easily 10% less than anybody else in the area. So I changed the fob battery, filled the tank, will get another remote (they gave me a fob which'll save me $50ish), pulled the stickers off and will get new wipers - and still come out about $1,500 ahead. I'd go back.
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January 2023 by Bethany Anderson
Jake and Erick were both so helpful and knowledgeable. We felt no pressure to buy anything but ended up finding the perfect car for us at a great price. Highly recommend going to them!
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January 2023 by Michael Morris (MIKEIZ1KE)
Bought a car here and not even 15k miles later the powertrain threw a check engine light. Went to go use the warranty and found out the car didn't have any service history... Definititely be wary of the cars these dealers are selling. BE SURE TO GET CARFAX.
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December 2022 by Brian Graham
Would give a zero rating if possible. Completely unprofessional team. Returned a car within 3 days (check engine light came on after less than 12 hours with it) and it’s taken over 3 weeks to get refund from down payment and still have not received. Stay away!
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November 2022 by Ahmad Saidi
I have never received such a quick and great service. Every staff but especially Jake Soble was awesome and very professional and supportive. Thank you Hertz!
