J D Nails has received a mix of customer reviews. While some clients appreciate the quality of the nail services, noting that Hieu is absolutely amazing and can execute any design, others feel that some technicians may need more training. There are concerns about pricing, with some customers finding the charges excessive for the work done. Some customers have experienced issues with the durability of their nails, reporting lifting shortly after appointments. Additionally, there are serious concerns regarding cleanliness and sanitary practices, as one client observed unclean towels and questioned the sanitization of tools. However, many long-time customers have had good experiences and appreciate the friendly owners, Jon and Cindy, who greet them warmly. Overall, while there are positive experiences at J D Nails, potential customers should be aware of these issues before visiting.
Great service! Very welcoming atmosphere. Eventhough it was close to closing time. They got me in and out. Pedicures are a whole lot more than other places but service was awesome. I finally found a nail shop in Richmond!
October 2025
They really took care of me and plus it came out beautiful. I just found my new spot!
March 2025
Always quick-IF i ever have to wait, it's nothing crazy. When you go in, wash your hands! 🥰
