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January 2024 by Keandra Holloway
Been waiting to write this review based on how JH responds to the mess up they did on my taxes last year. First and foremost let me say I’ve been with them since I’ve been able to file taxes ( well over 10 years with never going to anyone else even when they started charging me $500, yes that’s how loyal I was to them ). The lady who filed my taxes really messed up and did not file my EIC. I was not upset because mistakes happen right? But at the same time I’m paying you $500 not to make a mistake. I wouldn’t have known had the IRS not sent me a letter. When processing my taxes I explained to her that something seemed off with the amount because it was very low and she stated things have changed and so fourth and I trusted her. I was given a tax advocate who fought for me and got my money that was owed to me due to JH mistake which was almost 4k that I would have just been out of. To make a long story short I reached out to them ( Jackson Hewitt ) to have my fee that I paid them ( $500) be given back to me due to them making such a huge mistake that actually had a bigger m impact on me then I thought it would. I even suggested at least giving me a discount or free service for the following year. No one did anything and even not returning my calls . I want to make this clear “I’m not upset at the lady who made the mistake I’m upset at how JH is treating a loyal customer after they made such a huge mistake “. I am very disappointed because they charge $500 when tax season arrives and then like $69 towards the end of tax season so what would be the big deal with compensating a loyal customer or refunding my money such as what happens when you don’t receive the services you paid for. To be honest I should have never dealt with them when I started to be charged $500 in the last few years for something I could have done for free. So yes call me stupid for being loyal to a fault because I thought I was dealing with professionals when it came to the IRS. Jackson Hewitt you need to make this right.
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April 2023 by John morris
Jackson Hewitt definitely deserves 5 stars from me. My consultant was not only knowledgeable but made my experience super comfortable. I was so glad I chose JH because a lot of the worry I had about getting my taxes done on time was able made possible. JH exceeded my expectations. I would definitely recommend JH to anyone needing help with their taxes.
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March 2023 by Rhonda Holmes
I have always received for 21 years the best of service at Jackson Hewitt, I've seen a lot of outstanding people who have helped me along years at Jackson Hewittthat has retired, and now as I retire I want to thank all the people who have helped me through the years,and to a very sweet person as I consider to be an awesome Tax Pro at making sure you get everything that's due back in your taxes and her name is Mrs.Lachawn Elmore @ the Mechanicsville turnpike in Virginia . Take care and God's continuous Blessings. ?
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March 2023 by Shanene Harris
We had a very good experince with Ms.Patrice Fitzgerald !!! She was awesome !!!
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March 2023 by Patricia Doswell -Johnson
Ms Elmore was very knowledgeable about her work and friendly.
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February 2023 by Wendy Terry
The taxprep was very professional and the time
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May 2022 by Chawna Reid-Hewitt
I always go to Jackson Hewitt! Only one location, with only one agent... LaChawn gets me right EVERYTIME!! She makes filling my taxes quick and easy!
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April 2022 by Sonya Christian
The lady that prepared my taxes at the Mechanicsville location did them wrong so I got a surprise letter stating I owe, won't go there anymore
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March 2022 by Diane Williams
Good experience like always I had been with them for quite a while the people are so friendly and respectful
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February 2022 by Antonio S
The ladies in the office are okay but republic bank sucks
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January 2022 by jeff williams
People at location were Great.Dealing with META BANK a nightmare.Can not use Hewitt with thst bank turn Christmas holiday sour.
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February 2021 by Leon Hill
Good service that was explained in excellent detail. Thank you much!!
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January 2021 by Prinze Santana
Jackson Hewitt is a Reputable tax service for all your tax preparation needs. Upon arrival their meet an greet is very warm an welcoming with free hot coffee available. They staff is entitled to handle any taxIssues or need. I have the pleasure to have Mrs. Lashawn. Takes care of my tax needs. With more than 20 yrs. of service....
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November 2020 by Shay
It was horrible, why cant I give 0 stars
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March 2020 by Trevon James
It's ok
