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March 2024 by jaeniesha anderson
Stay away please they are very unprofessional and they will not properly file your taxes at all I would highly recommend going somewhere else if you want it done correctly and if you are unaware of what and how there filing your information basically a first time customer and or not knowledgeable about what’s going on then they will take full advantage of you so be aware
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April 2023 by Latoya Powell
Excellent Service
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April 2023 by Louise Faulkner
Xzavier is ALWAYS sufficient in her work.She sees me as a valued person and treats me in a way that I feel I am more thancustomer.
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March 2023 by Robert Aikens
I'm pleased and happy with the service that's why I keep coming back and the people are very nice and friendly and it really help you out they do the best job they can honest helpful people five star
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March 2023 by Bianca Thrash
Kevin Bolden took care of me and i love his energy. Help me do my taxes the right way and help me understand what i didn't know. There was never a dull moment with him , he knows how to keep a smile on a customer face and have them laughing. Jackson Hewitt is my new place to do my taxes.
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March 2023 by Shirley Young
Mr.kevin Bolden was very professional and did an excellent job with preparing my taxes,Thank you so much
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February 2023 by Kierra Alexander
I’ve been going to them since I started filing my taxes I definitely trust them in my filing process I will continue to go with them in the future…..A year later and I’m still with them absolutely love them and they treat everyone like family at this location. I will continue using Jackson Hewitt. They are my family they even know me by name when I walk in it’s incredible
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February 2023 by kamre kelson
Loved Loved Loved Mr. Kevin Bolden. Very helpful, VERY UNDERSTANDING being that I had my two kiddies with me. In addition, I received my refund the same day for the first time ever. We were really in need of it at this time. We thank him so much! <3
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February 2023 by Gwenisha Robinson
I love this location! I’ve had nothing but great experiences. I’ve been filing with them for a few yrs now and they have always been so welcoming, very informative just all around great. Go see Kevin !
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February 2023 by LuLu Reid-Jones
Neverrrrrrrr filing with Jackson Hewitt again. This was my first time filing with them. I normally do my own taxes. I had got a decent amount for a state refund, one that i have never gotten before. I had a deposit date of 2/10/23. I’m sitting around waiting for the deposit and it never came so I called the branch. The lady told me one thing (that it was held up at my bank) but then had to call me back because that was the wrong information. Back in December i had got the advance and then got it in January. They took my entire state refund and it went toward the advance. If somebody would have explained that during the filing process it would have been different but im sitting around just waiting thinking im about to get something. Not to mention in all of my years of filing and getting an advance I HAVE NEVER GOTTEN IT TAKEN FROM A STATE REFUND. then instead of me getting the remainder from the loan being paid they took the rest and it went towards the fees!!! Highly upset
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January 2023 by michelle pratt
From the first time I file taxes I been using Jackson Hewitt they are very polite and always makes you feel at home and it makes you feel good when the tax preparer remember you
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January 2023 by Tammy Googe
Absolutely best service!! Since I moved to VA Kevin has been doing my taxes I would NEVER go to anyone else!! 100/10 ALWAYS RECOMMEND !!
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August 2022 by Miles Mitchell
Went here this past tax season for the second time. First time was great - perfectly fine experience. Second time I went was less great and I left feeling like I got duped.Sent my tax documents over via their online portal and there was some confusion regarding the documents provided to me from the platforms I used to trade cryptocurrency. Spoke to an individual a couple of times to clarify things via email and phone.When I was called in to review everything, I was told there would be an additional $500 charge for preparing the portion regarding my crypto investments. I only made somewhere around $100 from these investments so you could imagine my shock.The preparer tried to reassure me that, regardless of the amount you make, they have a flat fee for preparing that section. That's fine, but the biggest frustration is not that I had to pay that much (even though that really sucked and wasn't something I could necessarily afford at the time.) It was that they were not forthright about how drastically more I would have to pay until the very last moment.The fact that I had multiple conversations with the same individual about my tax scenario and they never mentioned the large fee involved is what rubs me the wrong way. It seemed predatory - as if they were aware that I am inexperienced and would pay the price and that I would not agree to pay it should they have warned me about it.Bottom line is, nobody should be surprised with last minute fees like that. I'm still not even sure if I had an option at that moment to not follow through with signing/paying for it, but I certainly wasn't told that was an option.It's clear I'm in the minority here as far as having had a bad experience. I'm sure if you have a fairly normal tax scenario, you will be more than happy to visit these folks (the same I did my first visit.)I'm young and it was an expensive lesson. I won't make the mistake of not asking the cost of the services before moving forward with a tax professional again.
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May 2022 by Ricky Mitchell
This lady that start with a X is very nasty and no customer service. She’s been disrespectful to me about me asking her can she look it up for my information and then that’s when she got smart with me. If ya see her, I warning ya not deal with her about taxes return because she will get smart or just move on another tax return company. So please, if is tax season, please choose wisely because I’m about to quit this company ASAP.
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May 2022 by Ruga Millz
Very friendly staff!!! This is my second year filing my taxes with this specific office. Kevin is the Man. Even more surprising he even remember exactly who I was from the year before and the conversation we had. Very personable!!! Full refund guaranteed!!! Appreciate the help Kevin!!!
