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March 2024 by Veronica Ridley
My experience during my first visit was awesome. I am happy with the plan to make my smile not only affordable but precise.
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March 2024 by Jen Holt
My experience was caring and professional. Most importantly, painless. Thank you all for your care.
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March 2024 by Jesse Peters
I am SO picky about dentists- it look me a long time to find a place a love- JFRD is amazing!! Patient, thorough, and have great suggestions for improving dental health without breaking the bank. Scheduling is flexible and easy contact via text which is awesome. Highly recommend!
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March 2024 by Enjoyable Languages
i go here with my daughter and we absolutely love it. we had to try a few places before this one worked for my (at the time) 3 year old. They are all women dentists, the office is very cozy, and they are great with those who have anxiety around the dentist!
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March 2024 by Tatiana Grant
The Best!I had my front veneers replaced and they look fantastic!
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March 2024 by Heather Wyllie
Everyone was so nice and the atmosphere was great! My technician and hygienist were both really thorough with my imaging and cleaning and took the time to explain things to me along the way. Dr. Guthrie has great bedside manner and was really respectful and informative. They were very transparent with pricing and were able to get me in quickly for a follow up appointment too.
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March 2024 by Lee Strathy
The James River Family Dentistry is wonderful and the best dentist practice that I have ever been to in my life. I am so glad and happy that I have found the James River Family Dentistry. I feel that they really care and are very helpful and kind. I am so grateful and blessed for everything they have done for me. Thank you so much.
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March 2024 by G Marion
I always feel confident that I am getting the best dental care possible. They are a great team!
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February 2024 by Cassidy Groome
If there was an option to leave 0 stars OR negative stars, I would.(This is lengthy so bare with me, or don’t, i don’t care lol)For starters, I don’t normally leave bad reviews, or reviews in general. But after what I was told today by my sister, as a dental assistant myself, I’m completely appalled and utterly disgusted by the sales tactics and lack of empathy with patient care.My sister is 22 years old and was degraded on her teeth during her appoint this morning. She was originally told that “essentially all your teeth are dead and if not, they’re going to die soon so”(which after taking a look at her X-rays myself, that’s the furthest thing from the truth)My sister was then told she would need multiple root canals and even implants.Dr. Guthrie proceeds to then share with my sister that “those options are rather expensive” and “can you even afford that?”After my sister called me crying about this visit, to say I was in tears and FUMING, would be an understatement.As my sister is very clearly being completely used for a sales tactic and punching bag of the day, Dr. Guthrie proceeds to tell her “a better cost option for you would be dentures”.At this point my jaw is on the floor. This whole appointment was completely unprofessional and shows that Dr. Guthrie is just money hungry. As if this visit isn’t horrifying enough, all while this is going on, my sister is crying hysterically and on the verge of a panic attack, and Dr. Guthrie had absolutely NO sympathy whatsoever and even made a joke “dentures at 22? wow what do you think about that?”Well, considering she was hysterically crying the entire appointment I’d say she didn’t like the idea.She’s young, alone, without her parents, knows nothing about teeth and this is the way you treat a patient?This is the reason people don’t go to dentists in years. All it takes is one traumatic visit like this one.I would never let Dr. Guthrie near me or my family or anybody I even remotely liked for that matter.I have not been to this location and I never will. I called on my sisters behalf and requested her records immediately. The PSR was kind the FIRST time I called and assured me she would send me her chart along with her x rays immediately. A little more than an hour and a half goes by and I have received nothing.I then leave my own procedure to call again and ensure I get these records because there’s no way in possible hell that my 22 year old sister needs dentures.When I called for the second time, the PSR was rude and seemed annoyed I was asking about something that legally, they have to give you upon request. Once I asked about the chart and x rays that had not been sent she said “I literally just sent them to you 6 minutes ago”…..Well unfortunately you told me you would send them immediately so… immediately and 2 hours later are two completely different things.After FINALLY receiving my sisters X-rays, she has healthy bone, healthy teeth and maybe a couple cavities.I got no chart, no notes, nothing else that I requested. But it didn’t take much for me to realize James River Dental is nothing but a sales tactic. Do better for your patients. This was absolutely disgusting and I hope other patients aren’t treated this way.
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February 2024 by Emmanuel Contreras-Campana
I have been going to James River Family Dentistry for over a year, and I can't recommend them enough. They are professional, friendly, and caring, and they always make me feel comfortable and welcome. They have a modern and clean facility, with state-of-the-art equipment and technology. They offer a wide range of services, from routine check-ups and cleanings, to cosmetic and restorative procedures, to emergency care. The staff is amazing, and they always go above and beyond to accommodate my needs and preferences. They are very knowledgeable and skilled, and they explain everything in a clear and easy way. They are also very gentle and patient, and they make sure I am pain-free and relaxed during the treatment. They are very attentive and responsive, and they follow up with me after the appointment to make sure everything is fine. They are also very flexible, and they work with my insurance. Although on the pricy side, they are worth every penny. I always leave their office with a smile on my face, and a healthy and beautiful smile on my teeth. James River Family Dentistry is the best family dentistry in town, and I wouldn't go anywhere else.
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February 2024 by Matthew Ogo
The wonderful folks at JRFD make you feel like family and the services unparalleled. Dentist visits were tough for me to commit to until I made the switch to James River Family Dentistry.
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February 2024 by Sharon Baptiste
Great staff! We appreciated the attention to detail that was provided
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February 2024 by Michael
Steer clear of Marci and James River Family Dentistry. Get a second opinion before having her do significant work. Marci recommended a $2,000 treatment plan that two other dentists validated as unnecessary.Long story short, after being told I needed $2k of dental work done, which I couldn’t afford to get done at the time, I ended up changing jobs, health insurance and dentists. I’ve now seen two other dentists and my teeth are 100% fine with no cavities. The staff at James River are super friendly, which we loved. They make you feel like family there. I’m just not sure how you explain what happened.
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February 2024 by Joe
JRFD is for sure the best dentist office in Richmond. Marci, Jessica, and Ally have me enjoying my trips to the dentist. All the work is top notch, you will not find better service anywhere else.
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February 2024 by C F Gibbs
Today was my first appointment at James River Family Dentistry and I'm so thankful to have found them. Every staff member was kind, efficient, friendly, and very professional. Katie, my hygienist, was a joy and I greatly appreciated how gentle she was with my mouth. The teeth cleaning did not hurt and she explained several things along with showing scans of my teeth. It was very interesting. I have every confidence in Dr. Guthrie and look forward to having her as my dentist. She's concise and straight forward, yet very pleasant and patient. She spoke plainly of what future work she believed I should have done but at no time did I ever feel any pressure to make quick decisions. I highly recommend James River Family Dentistry!2/12/2024 ~. It's now been two years since my first visit and, once again, I'm very thankful for another wonderful dental exam and cleaning. Katie was my hygienist again and did another gentle job on my teeth. She is very sweet and proficient and I enjoyed her company, too. Dr. Guthrie could not have been more kind and peaceable and I'm thankful for her knowledge and ways of communicating. Sometimes it's easy to feel irrelevant at medical appointments, but Dr. Guthrie reflects her value and care for patients and is an extremely understanding soul. I continue to highly recommend James River Family Dentistry.
