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November 2023 by Joshua W.
if I could leave a 0 star review I would. all I wanted was to buy a gun for protection. I was standing in line for an hour. The manager would not help. All he had to do was take a few seconds for paperwork. I'm very disappointed with my experience and I am a regular customer there.
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October 2023 by Chris Silva
I purchased a used pair of Apple Airpod Pros (2nd Gen.) from Jefferson Loan Office in the spring on a recommendation from a friend and after reading good reviews online. However, after getting home I realized they were still connected to the previous owner's Apple account, who could thereby track my location via the "Find My" feature if they wanted to. Obviously, I didn't want to deal with that possibility and went to return them a couple days later. After explaining this was for my safety to an associate and a skeptical manager, I exchanged the used Airpods ($99.99) and paid the $50 difference for a new, sealed pair of the same model.Last week I discovered I'd lost the case to the Airpods, ( serial #LD9VL44727) which is essential to charge the device, and went to the Apple Store at Short Pump to see if I could purchase a replacement. After providing my device info and serial # to theApple associate, he informed me I had purchased a counterfeit pair of Airpods which had been mass produced with the same serial # and showed me on his tablet the hundreds of warranty claims made against the very same serial # my Airpods had.Naturally, I was pretty upset to have had an issue twice now over buying the same item from Jefferson Loan, but talked myself down by reasoning "Those guys at Jefferson Loan are good people, they wouldn't knowingly sell counterfeit stuff. They might actually be glad to know about this so they don't get scammed by someone trying to pawn them more fakes in the future."I went in today 10/10/23 with my Airpods, box, and receipt to explain this and once again return an item I had been sold under false pretenses (neither time was the item was what I was lead to believe it was), wether knowingly or not. After telling the the Jefferson Loan sales associate my situation she went into the back, to speak to a supervisor I imagine, and returned to tell me their return policy is 24 hrs and there was nothing to be done. I was pretty shocked, I said "These are fake. Now that you know this, after I've explained this to you, are you telling me that you guys are okay with having sold me counterfeit goods? Because if so, what I presumed was a error now appears to be a pattern of behavior where you don't care about wether your customer is taken advantage of or not." The sales associate just said "I'm sorry that's our return policy, did you buy the insurance policy we offer on the item?" I said I hadn't and she said that nothing could be done then and said sorry in a very dismissive way.An "insurance policy," even a supplemental one from a third party, should protect against accidental damage to goods, not protecting yourself as a consumer from wether the goods are authentic or not. That is should be a given in an honest transaction. It should not even come into question in the mind of someone buying something, it is something you expect of a respectable salesperson or business. Anything otherwise is fraudulent and deceptive. For all of the 'customer appreciation' sales you text about from 'YOUR FRIENDS AT JEFFERSON LOAN' are hollow and disingenuous if you are alright with knowingly selling fake goods. I will never consider buying something here again, nor would I recommend anyone doing so, they do not do honest business in my experience.
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October 2023 by j j
Shout out to my og Steve that man so helpful and prolly the best employee in there he definitely come threw fo a g and help me so professional shout out Steve again main no cap
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October 2023 by Christopher S
I discovered a pair of ***** ****** **** **** ** I had purchased from here in the spring was counterfeit after trying to buy a replacement case for them from the local ***** Store. This was after exchanging another pair I had purchased from Jefferson Loan Office, which I discovered the previous owner could track me with. I went into Jefferson Loan Office today 10/10/23 with my *******, box, and receipt to explain this and once again return an item I had been sold under false pretenses (neither time was the item what I was led to believe it was), wether knowingly or not. After telling the the Jefferson Loan sales associate my situation she went into the back, to speak to a supervisor I imagine, and returned to tell me their return policy is 24 hrs and there was nothing to be done. I was pretty shocked, I said \
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June 2023 by SquirrelyScott
I called to buy an electronic. The woman on the phone quoted ne almost $100 over retail and then get really rude and unprofessional when I tried to point out the price difference. Don't recommend this place to anyone
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May 2023 by Tony Scott
Tyler was very helpful and polite for her to be a new employee she was very informal.
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April 2023 by Aaron Thompson
This is an awesome place! A great selection and a very friendly staff!
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April 2023 by Everyday world
Always so wonderful to my fiance Leon! When times get rough they got our back truly!
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March 2023 by Betty S.
Definitely a place only for thieves and criminals to do business & staff match the clientele. Please stay away.
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February 2023 by Darrell Skinner
bought a macbook from here and it was garbage. mac keeps crashing and it wont let me log out of icloud so couldnt even take it back
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February 2023 by Shakeena King
My 1st experience on Xmas Eve was great! They are awesome, friendly and they have decent prices.
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January 2023 by Julian
They have a lot of stuff, but I was able to get a really good computer monitor for 30$. Definitely will be coming back
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January 2023 by Kyle Kovalenko
Absolutely awful customer service, I honestly left without buying what I was there for. Just wanted out of there. Need to hire better, definitely hurting your bottom line.
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December 2022 by Rich Peek
Since the fire their inventory has definitely dropped, but I still like to shop here, and in general their retail prices are reasonable.
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November 2022 by Jessica Mcclinton
Amazing place to shop and a trusted place to bring your stuff for a loan!
