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February 2024 by sontosh rai
Five star for this shop they deserve it.really quick and friendly people I recommend all to go here for oil change and other services.???
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November 2023 by Devin Karnes
First time I went, system was down. Couldn't be seen.Second time I went, no one decided to help me even though three crew members were present. I waited 10 minutes.Third time I tried (as I really need an oil change) only one person was in the bays who either wasn't paying attention or couldn't help get me set up, no one helped me. Only after I left to write this review did someone who was returning from coffee ask if I needed help.After explaining I still needed to be seen, did they promptly help. I was done within 25 minutes and everyone was very nice. Job was efficient and well done so thanks
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October 2023 by Guy Miller
I was on my way to Goodyear and made a wrong turn! Using the Jiffy lubes Lot to reroute and pressed for time, I decided to get an oil change there since I could see that their bays were empty, so I parked and went inside. The staff offer me with a warm welcome along with trusting professional tone! Despite the cost being 25% more, I would return to that location for the customer care, the senior discount that was offered and the ability to donate to feed seniors in the erea!Service: Oil change
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September 2023 by John Towns
Didn’t top of washer fluidWhen rotating of tires was done they had my tire pressure light come on cause pressure were all out of wack.Also missing valve stem cap on brand new vanAlso believe they are supposed to vacuum up a little bitServices: Tires
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September 2023 by Kelsy Ragsdale
The employees at this location are all so nice! I trusted my service person very much. He pointed out what I needed & that my brakes & tires were in great condition. This is my go-to Jiffy Lube location!Services: Air & cabin filter replacement
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September 2023 by Florence Johnson
Top notch service! They explained everything, made solid recommendations, and were efficient. Wonderful experience.Services: Tires
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August 2023 by Uma A
Oil was leaking after oil change, we immediately took back the car to them. The service representative didnt even agree after showing pics of leaks. Engine started being very loud after oil change. Now I need to take it to dealer to fox that, Worst service and very disappointing. I could give 0 stars if that option was available.Service: Oil change
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July 2023 by Faith Nichols
At Jiffy Lube the staff were professional and provided excellent service on my vehicle.Service: Oil change
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July 2023 by Matthew Wirth
I want to give a shout out to the Jiffy Lube team at Location # 2690. They were super friendly and very welcoming. Having worked 10+ in customer service, it is always refreshing to experience excellent customer service.Service: Oil change
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July 2023 by Carie Walkup
Best customer service anywhere! They walked me through what was needed and provided good quality work in a very short time. Definitely recommend this jiffy lube location!Services: Air & cabin filter replacement
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July 2023 by michael dawley
Watch out for undisclosed extra chargesfrom Henrico Jiffy Lube. Also watch outfor poorly trained managers who do notgrasp proper customer service. My oilchange was a debacle!Service: Oil change
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June 2023 by Patricia D.
Watch out for undisclosed charges at Henrico Jiffy Lube. Also, be aware of the lack of proper customer service from poorly trained managers. My oil change was a debacle!
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June 2023 by smax pope
Second time. They fail to tell me they do not have my car’s filter. They take off my old filter and claim that I must wait until they drive around and find a replacement. I get trapped, waiting for over an hour waiting for them to drive and find a filter.Service: Oil change
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May 2023 by Smax P.
This had happened 2x to me at Stillman-- they do not tell me they don't have the filter for my 2021 Cadillac. They take out my filter. Then they drive around trying to buy one while I wait for over an hour. -- not JIFFY and not transparent.
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April 2023 by Sharon Tucker
The manager/person who greeted me was very pleasant and respectful. He also let me know of a problem starting with my valve cover gasket starting to leak oil. All of the service men were also very professional and worked well togetherService: Oil change
