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February 2024 by Grace H.
I was exited to get a pretty yarn and I waited and waited at the checkout and nobody showed. I looked around the store and didn't see anyone so I just left. Dissapointing but saved me some money I guess
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October 2023 by Jordan Rozell
I received help from Jessie and she was AMAZING! I had to stay under a certain budget and she was able to assemble my desired quantity of blankets well within my range. She was super helpful when making selections, cutting the fabric promptly, and really understanding of my situation and being aware of the budget and the deadline. Thank you Jessie and Joann Fabric staff!!!
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October 2023 by Norma Chaney
I was very pleased with the service. The staff was patient with me. Have a vision issue so relied on them.???
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July 2023 by Denise Mehrlander
Friendly, knowledgeable staff. In these days, fabric stores are few and far between. This store always has what I need.
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July 2023 by Angela Coles
Kimberly at checkout was the most kind and considerate person I’ve ever encountered at Joanns in Richmond. She will surely bring a smile to your face!
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May 2023 by Deanna Rachel Bobiwsky
Employees 5/5Customer Service 5/5Savings 5/5Products 4/5We purchased a magnet product for my special needs child. We tried to take the magnet out and it ripped the sticker off of it.Picture attached.My spouse and I will see if we can salvage it, if not we will likely return it since the sticker separated so easily.My main reason I have not purchased from JoAnn is because the company was bought out during pandemic and the quality of items has gone down.I was hoping this was not still the case, but, I will see how the other products handle our projects.
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February 2023 by Thomas K.
They have tons of stuff. They did not have what I wanted, but I still bought two things that suggested a different solution to my problem. So, overall, a good place to check out.
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February 2023 by Chris and Cindy Abbate
Not convenient to where I live but they had everything I needed and told me how to use the coupon to get 40% off of my $95 piece of fabric. Win. They do need more employees though
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January 2023 by Pat Conner
Sewing machine specialist was so very helpful when explaining features of new Singer!! Thank you...love the new machine!
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January 2023 by Kim Frost
Kimberly is very friendly and helpful! Plus she remembered my name a week later when I was once again in the store. Great customer service Kimberly! Thank youHappy Holidays
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December 2022 by darlene hobson
They have alot of things I've never seen like mini irons. Some of the softest materials too! Foam sheets in different sizes. Alot of different crafts. I know I missed some things but I'll have to go again and look at everything! It takes alot of time to study it all!
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November 2022 by Jules D.
Amazing service and killer deals! Lost my bag and a worker tracked me down to get it back to me before I even knew it was gone
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November 2022 by Alicia Ferriola
Always has great stuff on clearance and friendly staff. Tons and tons of fabric and decor
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November 2022 by Jason Wise
This is my go to spot for fabric and materials. They have a great selection of cloth, thread, and all the various and assorted accouterments one could feasibly need. I really like having a homemade handkerchief in my pocket, and I can use the different cloth patterns they have to make ones both unique and attractive.
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November 2022 by Mia Wooldridge
I have a passion for purchasing yarn for crochet projects. Sometimes Joannes prices Can be a little bit high. However, their sales are incredible! And I go back and back and back!
