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October 2023 by Deanna Rachel Bobiwsky
If anyone needs a fall theme cake ... this is the place!Absolutely gorgeous!
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September 2023 by Ry L.
This is one of the nicer Krogers in the Richmond area, but they test my patience with each visit. 1. If there's a man working in produce when I visit, he's 100% guaranteed to creepily hit on me and "offer to help" when I clearly don't need any assistance and am actively trying to avoid him.2. Getting shaved deli meat is like pulling teeth. Shaved means shaved. This is something that can easily be automated by machines one day, so this is one of the few areas in which I actually look forward to when technology advances to the point that the machines replace the workers.3. They charge for bags here. 4. When they reorganized the store, they made many aisles noticeably more narrow. Very uncomfortable during busy hours. 5. Since I strongly dislike shopping during busy hours, I often shop late at night. Of course, the overnight shift is starting to restock the shelves, so there are usually large pallets blocking the products. One time, I literally had to run and chase down an associate pushing one of those thingys that they use to move the pallets. We were the only two people on a long aisle and I'm screaming trying to get his attention, but he ignored me until I caught up with him. (No, he wasn't wearing ear buds.)6. I'm not one of those people who believe "the customer is always right," but I've noticed more and more businesses, not only showing less appreciation for their customers, but going so far as to blame them for the business's own mistakes and shortcomings. For example, I was shopping here two nights ago and they had Instant Pots on sale, further discounted with a digital coupon. I didn't notice that there were two different sizes on display: a 3-quart and a 6-quart, three of each on separate rows. I mistakenly grabbed a 6-quart and realized the error at the register because the digital coupon only applied to the 3-quart. I went back to grab the 3-quart and noticed the price sign for the 3-quart ONLY and no price for the 6-quart, so I believed they pulled this deceptive maneuver on purpose. It's not the first time a business has strategically done their product placement this way. Because the 6-quart exceeded $100, a manager had to approve the void on my transaction. Bob, who looks like the old man from the Pixar movie "Up" except the Luigi version (not Mario), slowly comes shuffling up to the register and asks what happened. I explained the mix-up and how both sizes were place together and even took accountability for not noticing, and he responded that a customer must've put the put the items out of place. Based on how many 6-quarts were there, I think the fk not, Bob. Why blame the customers?7. Their food isn't always the freshest. I've had pomegranate seeds, Chilean sea bass, and other products spoil way before their expiration date. The store is usually clean and although it's not a Kroger Marketplace, it's quite large and expansive. I just wish they'd cut the crap sometimes.
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April 2023 by Gideon S.
Beware of the "SALE" prices here. It's a Huge scam. I often get items that are on sale and recently noticed all the "sale" items did NOT ring up the advertised prices at the checkout. I had to get them to manually enter the sale prices. On a set of items, they did not honor because it was deceptively labeled. Their whole ploy is to get you to buy their almost expired items, label it with a eye-catching yellow sale sticker to buy it, and hopefully you didn't notice the regular price at the checkout. Never going back.
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March 2023 by Scuba S.
This guy just sat there talking while customer service was needed
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August 2022 by Katelyn C.
This Kroger is a joke. I can't believe it's actually in short pump. When you walk in you feel like it's the lombardy Kroger. Stuff all over the floor, none of the shelves were stocked. I grabbed something with a tag that said "1.99" when I got to the register it didn't ring up as 1.99. I said that's okay just take it off. She seemed disturbed that I grabbed her from wiping down another register to come over, and mumbled something under her breath. I told her I wasn't going to argue and asked for a manager. When the manager came over she said "can't I just take my lunch break" I said that I was okay and never mind. I wont be shopping there anymore. Willow lawn is a much better location. I don't even have these problems at lombardy, at least the shelves are stocked there.
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July 2022 by Promise Idaewor
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April 2022 by Gracie H.
How is this place still in business!?!?! It takes longer to check out than to shop. EVERY. SINGLE. TIME. It shouldn't take 30 minutes to check out. It also shouldn't take 20+ minutes to be served by the pharmacy. Its a joke. Last time I picked up a prescription, their outside window was closed and there were 2 people working with a line of 12 people deep. I've transferred my prescriptions. Why aren't you paying real people wages? Did you know that there was a report that over 40% of your nation wide employees work UNDER the poverty line? No wonder you can't hire anyone. Adding longer self check outlines isn't your answer. Hiring capable employees that you pay well, is your answer. You can send me all the coupons you like, I will not be coming back to this store. With so many grocery options, this one is the worst and you should take your business elsewhere. This store is ridiculous. I've tried talking to customer service, nothing changes. I've called the pharmacy to find out if my prescriptions are ready, no one answers. Drive these people out of business so the employees can make a living wage anywhere else.
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March 2022 by Lauren C.
Expired food products on shelves .I purchased a 2 lb block of the Kroger Brand nice and cheese processed cheese food on 3-24-2022 ,only to realize when I opened it it expired April 28,2021 .Almost a year ago ! I can understand occasionally missing a product expiration date by a month or so ,but almost a year? Totally not ok!!
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March 2022 by Jana S.
I only went for cat food and non-alcohol beer. Blinds to check out with a cashier were very long. The only other choice is self check out. This requires somebody to come over and authorize that you were over 21 years of age. They need to open more checkout lines with real people at them. There was not even a small item cashier line available. Irritates the heck out of me!
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August 2021 by Krystal Brooks
The customer service desk has EXTREMELY rude people. They hate their jobs, clearly.
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August 2021 by Krystal B.
The customer service desk/money center has the worse customer service. I was completely shocked. They bad mouthed other customers right in front of me and were extremely rude for absolutely no reason. They really acted like they hated their job and were miserable!
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July 2021 by Kimberly R.
Short pump Kroger 08/01/2021 12:30 ish Visited the store today. Observed a lady in the bakery separate cookies with gloves, take a tissue out of her pocket, blow her nose, put the tissue in her pocket and go right back to separating cookies. No changing of gloves, no washing hands. Spoke with the bakery manager, suggested he trash those cookies. He said ok. Observed that cookies were no trashed and put in oven. Also observed bakery manager didn't speak to worker while I was in vicinity. This is beyond nasty and unsanitary. 12:30.
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April 2021 by Abhay Chaudhary
Great customer service + 18O56O854O6 NO NONSENSE and GREAT ASSISTANCE !!!
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December 2020 by Diane Lehan
Always find everything I need and the employees are super nice and helpful
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November 2020 by Zoe Karras Mouris
Loved the sweet Gratitude bag I got from Pickup today!! Love Kroger!!
