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January 2024 by Niki May
The staffare very rude. Don't speak when coming into the when leave out don't say thank you.
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January 2024 by OnThe Road
Saw add fior blue berries on Google phone and at the store auto check out machine refused to give me the sale price. Ask.... disinterested reply do not know must be a 2 for 1 offer. Now who would want 12dollars worth of berries at one time.. pre sale orice,.........eg. next time l will walk in the other direction and get the dr request at cvs. There was one other it mis priced but I was in no mood Io buy any mis price items. Oh well what u do when there is a no lights problem. This one is 6 months history. This summer 2023 they always put the ice cream in paper bags and the rest in plastic bags. I ask why reply my boss says so. Well that is my wording. It was a good thing that I am 3 blocks away because the ice cream etc. Is soft because they fill the order shortly before the pickup time.
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December 2023 by Michael Violette
Worst service of my life. We had a pickup between 3 and 4 today that we placed yesterday. We leave to go pick it up and they say it won't be ready for another 30 minutes. That's fine so we plan to wait 30 minutes and now they are saying it won't be ready for at least another 2.5 hours. Then they call back and say it will be ready in 25 minutes. So what am I supposed to do?
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December 2023 by Eric Hastings
They should ask their 2 Black employees that was standing outside at 10:00pm on 11/30/23 about how they were gonna rob customers as they walked outside. One had glasses and one had dread locks. If im gonna get threatened to get robbed by your employees as im getting robbed by yall wirh your grocery prices ill just go to tom leonards. By the way this is the kroger on quocassion rd. In the west end.
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November 2023 by J
As with most Krogers these days this one never has anything you need and the staff isn’t very attentive. I’m currently waiting for over 30 minutes to get my pickup order while other customers come and go around me. I’m switching to Publix.
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November 2023 by Hugh Eaves
Had a digital coupon loaded on my Kroger Plus account. The coupon didn't work, and the store refused to help.
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September 2023 by ashley taylor
The Bakery had lost my sons birthday cupcake order. I was furious. However, the Baker on duty was amazing and whipped up 24 cupcakes on the fly! Was it the birthday ones I ordered? No. But I was impressed and grateful for her urgency and willingness to help!
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September 2023 by Adita Pinal
I ordered a custom cake online. When I went to get it, the lady didn't have it and didn't know what I was asking. She told me no one did any cakes today. I really needed it. And no one called me or tried to contact me about it.
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September 2023 by Claire Hayes-Fogarty Dixon
I love this Kroger! It's so spacious, bright, and airy.
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July 2023 by Leonie S.
Most of the staff(so far 4) are extremely RUDE. I've lived all over the country and I have never ran across anything like it. The produce will have rotten fruits and vegetables and remains on the floor. I've seen Beef with blue Tinge! I've once received milk that was expired.
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July 2023 by Mary Garcia
Manager was mocking and disrespectful to me as I complained on an employee for being harassive belligerent every time I go in this store she smirks and slams my money order and very rude for no reason and I've complained numerous times to manager and he looks at her and her at him and literally mocked me I was so embarrassed ,
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June 2023 by Teanna P.
This Kroger smells really bad and the staff is a mix of nice friendly people and nasty people who shouldn't be in the customer service business. I haven't tried their food but I would assume it would taste the same way the store smells if you. get what I'm saying.
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April 2023 by Jeremie Ha
They never have enough self checkouts open. It’s bad enough we are forced into using self checkout and the justification for self checkout has ostensibly been to reduce staff, yet here we are with the same old problem as before self checkout: never enough open lanes.Another reviewer mentioned a woman who gets uncomfortably close to customers. I too have experienced that with the same woman. She got offended the one time I actually said something, but it’s been multiple times she’s gotten UNCOMFORTABLY CLOSE to me.
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April 2023 by Dan R
I'm constantly frustrated at this place. They recently removed regular checkout lanes to replace them with more self check lanes, but then they leave half of the lanes closed anyhow while only having one actual cashier on a Sunday morning.On my last visit I was yelled at by an employee for using the self check incorrectly. I only come here for things I can't find at Aldi. If you have any other options you should go there instead.
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April 2023 by Mary anne brewster
Takes forever to restock. Wish the shelves weren't so high. Need a step ladder on every aisle for short people .I am not 6feet tall.