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March 2024 by raijon burton
Very Professional and Helpful
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March 2024 by Abena Cord
Always a pleasure to work with Aliyah. She's proficient in the products, vision coverage benefits, lens/frames fitting and customer relations. William was also professional and cordial in researching more frame options online and processing my multiple payment transactions. I highly recommend Aliyah and her team, and look forward to receiving my pairs of glasses in two weeks!
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March 2024 by Dee Duffey
Just a note to say I visited this LensCrafters location last week and found the service to be excellent. William was the rep that I met with. I appreciated his knowledge re all of the eye wear that they had to offer, as well as his patience in my decision making on selecting a pair of glasses. Great job, William, and many thanks for all of your terrific assist!!
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March 2024 by Whitley Griffin
Nyota did a wonderful job and fixed my glasses that were horribly bent! I would recommend Nyota to any friends or family and it was a pleasure working with her! A plus and a great asset to the company! Thanks so much for hiring Nyota! ?
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February 2024 by Kimberly Parker
Everything went splendidly yesterday for my appointment. I lost the card with the names of the lovely ladies working Saturday 2/27 afternoon but they were so professional and personable. The doctor was informative and patient. I really am happy I chose this location. William was great with fitting my glasses too. Thanks
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February 2024 by RTB
My experience in dealing with Aliyah at the Stoney Point Fashion Park location was great. She was friendly yet professional and her knowledge was very good and could answer any questions I had. Since my prescription was obtained at another doctor's office, she called that office to see of the prescription would work in the sunglasses I wanted to buy at LensCrafters. The next working day when she got the information she left me a voicemail. She deserves the highest rating.
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February 2024 by Mina Pugh
I had the hardest time finding glasses and I was being very choosy with what I wanted, and Aaliyah at the Stony Point location was amazing. She was so sweet and patient, gave great frame recommendations wihtout being pushy. Thanks Aaliyah!
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February 2024 by Mia Gibson
The store has a wide variety of styles to pick from, and one of the employees, Taylor, was exceptionally helpful while choosing the frames. The pick-up was super easy, and the staff were so kind throughout the process! Great experience!
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February 2024 by Cassie J
The customer service is amazing…. the store is very clean….i was in and out…would definitely recommend more people to come to this location….
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January 2024 by Sara Saunders
I would leave 10 stars if I could. Taylor and William are some of the best staff I have ever had the pleasure of dealing with. The are dictated to their craft, welcoming and so wonderful to work with. They have studied the products, offers and want to assist. I have worked in customer service for 20 years + and even I was impressed at the talent and attention to details. I have never had a bad experience at this lens crafters location. Taylor and William both greeted me at the door and shined with positivity. They answered all my questions and strived to make my experience a good one. They both deserve so much praise more than I may offer; knowledge, talent, positive energy , commitment, going above for the customer and taking pride in the job are service they embody. Thank You So Very much for having these Angels on staff they are amazing. Taylor and William you all have a customer for life! Thank You both for Everything that you all did. A++++++ Please give them both a raise and a bonus because customer service Talent like this only come alone once in a life time !!!!
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December 2023 by Tiffany
I recently went to this location to have my prescription filled for some new glasses. I went in on a Saturday between 11:30am and 12:00pm. I was greeted upon entering the store and asked if there was anything in particular I was looking for. I told them brand I was looking for and found frames immediately. It didn’t take long to order once I tried them on and saw how they would fit. My glasses arrived on a Tuesday which is a quick turnaround considering it is around the holidays. All in all I had a great experience at this store and would come come back.
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December 2023 by Toni Lemons
I had a super great experience at this location. Everyone was super nice and helpful. I had the pleasure of meeting and working with William! I actually purchased the first pair of glasses he suggested me after going through about 20 others lol. And they were a great choice!!! He was super patient and very easy to work with. My glasses took no time to come in!! Literally, I picked out my glasses Monday and picked up my first pair on Saturday!! Again, super great experience when I pick up my glasses. I highly recommend this location!!! Everyone is super welcoming and helpful ???
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November 2023 by John Harms
I broke a nosepiece on my glasses. Even though I had not bought them at this Lenscrafter store, they told me to cover right over. They fixed it in about 10 minutes, and even changed the other one at no charge. They could not have been nicer or more helpful!
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October 2023 by Gabriel Hollin
Best customer service I’ve had at any optometrist. They were very helpful and patient with me in choosing glasses that fit and looked good. Highly recommend!
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October 2023 by TheSpecialist 444
I loved my experience at LensCrafters. Every minute from the start of the eye exam to paying for my new glasses was filled with laughter. Everyone was especially friendly and relatable. I especially want to shout out Megan, Libni, and Karen. They made the experience feel like I was shopping with my sisters rather than a dreadful experience. I know I'll be back at LensCrafters soon.