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February 2024 by Cynthia Wilkinson
Lexi at Lex’s gave my daughter the best experience shopping for her prom dress. Thank you for your fine customer service and experience in helping her pick the perfect dress.
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December 2023 by Abbie Deal
I had a great experience stopping in here on a whim on a Sunday and walking away just over an hour later with my wedding dress! I knew I didn't want a traditional white dress, so I was very excited to find tons of colorful, sparkly, and iridescent styles! The consultant Meghan was totally on board with my vision and very helpful throughout. She pulled lots of fun, good options in addition to the ones my friends and I grabbed, and we didn't have any complaints at all about the experience! I bought a gorgeous dress and had a great time trying on others! (Pic of a dress I didn't buy)
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November 2023 by Beanrrito
Lex’s was just incredible. I went wedding dress shopping there first and I went to a few different shops after, but nothing was like the experience I had at Lex’s. The staff, particularly Hannah were so attentive, any time I need to be zipped up or unzipped she was right there. All of her compliments were so genuine and she was just so kind; she also only recommended dresses in my price range and that she really felt I would like, because she listened so well to what kind of stuff I was looking for in a dress. The dress that I fell in love with and ended up choosing didn’t end up being in my size in the store, but she suggested finding another dress by the same designer in my size to see how it would fit, which was such a great idea. My entire experience there was just so phenomenal. They really do care about their customers and they have a fantastic selection at their store and they will order for you if they don’t have the dress you want in their size. I highly recommend stopping by or making an appointment.
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November 2023 by Virginia Williams
Bought these shoes from Lexs of Carytown for my granddaughter’s homecoming dance. She was on the homecoming court and the heel broke during the event. She had not worn them for even two hours. They were not abused. Being a teen and during a special event she was embarrassed. Really put a damper on a special evening for her. Contacted Amanda at the store and I requested an exchange instead of a refund. I thought that would be the better option for the store. This is Amanda’s reply“Hi Virginia,Thank you for your email, unfortunately we do not have a size 9 of this style in stock. We're more than happy to let you know when we do reorder them and offer you 50% off a replacement pair. Alternatively it's possible they can be repaired, Mitchems Shoe Repair in Carytown is a local recommendation we can refer you to if you are interested, just let us know.”I think when you buy merchandise and it from a business such as Lexs and it is clearly defective merchandise that you should be offered a replacement at no cost. There should be no hesitation.Quite a disappointment. Lesson learned. Will not use this business again. Customer service and customer satisfaction should always be number one.
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October 2023 by Virginia W.
Bought these shoes from Lexs of Carytown for my granddaughter's homecoming dance. She was on the homecoming court and the heel broke during the event. She had not worn them for even two hours. They were not abused. Being a teen and during a special event she was embarrassed. Really put a damper on a special evening for her. Contacted Amanda at the store and I requested an exchange instead of a refund. I thought that would be the better option for the store. This is Amanda's reply "Hi Virginia, Thank you for your email, unfortunately we do not have a size 9 of this style in stock. We're more than happy to let you know when we do reorder them and offer you 50% off a replacement pair. Alternatively it's possible they can be repaired, Mitchems Shoe Repair in Carytown is a local recommendation we can refer you to if you are interested, just let us know." I think when you buy merchandise and it from a business such as Lexs and it is clearly defective merchandise that you should be offered a replacement at no cost. There should be no hesitation. Quite a disappointment. Lesson learned. Will not use this business again. Customer service and customer satisfaction should always be number one.
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September 2023 by Latisha Scott
Rude people my wedding coordinator stop by to check out there dresses and they way the person responded to her as if they didn’t want our business. So thank you coordinator because I won’t step foot in there shop periodResponse: She wasn’t asking for a partnership she looking for nice place for me to find a dress that doesn’t give your person the reason to be rude
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September 2023 by Mama Bear
A beautiful experience for my daughter finding her perfect wedding dress. We didn't have an appointment (she was just there to pick up a dress for a friend's wedding) but she was able to try on a dress from the sales rack that caught her eye. Then it turned into a full on session. All of the ladies there were so helpful, attentive, and made our experience so pleasant. They didn't rush her at all and waited while other important people showed up to see my daughter in her final picks (since this wasn't planned). We ended up in the right place, at the right time for the perfect dress!
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June 2023 by Karli Taylor
The staff were all so positive and lift your confidence! The lovely young woman who helped me find my dress was amazing. She had a real eye for things that would work and go with what I like. Super friendly and comfortable, great conversation and some laughs. Highly recommend!!!
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May 2023 by Ayana Smith
Super great experience! My bestie & I always walk past this spot all the time & they always have gorgeous dresses! Today we went to find a birthday dress for her & they have so many options regarding style & color! Courtney was our guardian angel during the process! She recommended dresses that suited the vibe my bestfriend was going for & she was able to find a dress she LOVED & that was perfect for the occasion! Courtney was truly helpful & kind, we’ll definitely be returning for our next big event! The entire staff was lovely ❤️
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May 2023 by Topanga Crews
Today was my first time going in and I have to say that I had the absolute best experience. I graduated in 2020 so I never got my senior prom due to covid so me and my boyfriend decided to do a prom themed anniversary date so ofc I needed a dress. Amelia was my sales person and she is top of the line THE BEST. She was so kind and thoughtful.Thank you so much Amelia for giving me the best experience I’ve had in a long time! Will definitely go again!!!
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April 2023 by Lisa Posada
We had visited many other stores looking for a prom dress for my daughter before coming to Lex’s of Carytown. Although late into prom season, they still had an incredible selection in all sizes, colors, and styles. The store is well organized and priced fairly for the high quality inventory they carry.The sales person, Lizzie, was unbelievably kind, patient, and enthusiastic. We appreciated how extremely knowledgeable she was of the designers and how much fun she made the process. In the end, my daughter got the perfect dress. It was worth the drive. ❤️
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April 2023 by Priya Agarwal
Amazing place, and the person who was helping me was awesome. Amanda did not only help me with dresses (zipping, unzipping) but also talked through my requirements and gave different options
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April 2023 by Chelsea Moore
I have bought a few gowns from here and have been happy with them all! The staff works with you to find what you like and are so helpful!
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April 2023 by Theresa Murdock
My daughter is a plus size girl, the consultants at this shop made her feel beautiful and never a bad look or mention of her size!! I cannot say enough about what a wonderful experience this was for her and me!
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April 2023 by Sarah Rodriguez
If this is how you wanna pick up your sisters $70+ wedding veil. This is your spot. Literally balled up in a bag. I asked for a plastic bag or something a little better to hang it in but home girl looked at me like I had 3 heads. Level up sis and act like you give a flying f.
