Sheehy Lexus of Richmond receives consistently positive reviews for both car sales and service. Customers describe the experience as pleasant, professional, and exceptional, with a team that is awesome, amazing, and kind. The sales process is noted for being timely and accurate, with representatives who work diligently to find the perfect vehicle. The service department is also commended, with good customer service, a very good waiting area, and clear communication. Staff members keep customers well-informed throughout the process. Many reviewers express a strong intent to return, stating they will continue to use the dealership for future needs.
Kyle Donovan is the best. Pleasant and efficient with good communications.
August 2026
Good service, but you are sending so many texts and phone calls to see how it went or to thank us for choosing you. Just too much.
August 2026
Everyone was very courteous and attentive, and Brittanywas wonderful. The repair took longer than expected but I was given a loaner for the entire time. The only negative thing was that my car wasn't cleaned after the repair and maintenance. Odd. . .am I wrong to expect that?
