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April 2024 by Abby Rushin
my bad day turned into a good one thanks to Kelsey and Emmy!! y’all are so kind and your store was nothing but good vibes. will definitely be coming back!!
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April 2024 by Tessa Clyde (Tessa Clyde)
Super nice staff! I love going here! The sleepy bath bomb and lemon zest bar were so good!
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March 2024 by Joshua Young
Psy was absolutely killer! Amazing customer service and was so nice. Give them a raise as soon as possible!
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March 2024 by Samantha Puglisi
Amazing products and such a great shopping experience. Kelsey went above and beyond!!
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March 2024 by Chase Hastings
Visiting Richmond, our city doesn’t have a lush so I always go when I visit a city that does. This is by far the best customer service I’ve ever had at a lush store. I wish I remembered the 2 employee names who helped me, but I came in 3/7 at 11:30 and both were AMAZING helping me get goods for myself and some gifts to take back home for family. I will def be back next time I visit the city.
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March 2024 by Nikaela A
Tisha was so helpful and sweet! As soon as I walked in the store she was super attentive and ready to help
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February 2024 by Bailey Rooke
I have been waiting to do my review so I could provide product review also. First of all, RACHEL. If you are going to this location, Rachel is the sweetest, most insanely helpful person I've ever encountered in Lush. So cute. Adore her. She got me to get the roots hair treatment and y'all... it works. My hair has been so full and feels so much more clean with my other hair products. I also got two bath bombs. So great. 1000/10. I love Lush, and Rachel.
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February 2024 by Nichole Witmyer
So many great products. Could spend all day in here! Ask for Aspen
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February 2024 by Shauna
Celebrated my daugthers 15th birthday with her friends at Lush in Short Pump. Kathryn and Emmy created a wonderful self care party experience for her and her friends. Highly recommend Lush. Thank you for your friendliness and personal experience you provided.
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February 2024 by Emily Moya
I’ve never gone to Lush before, but today my husband and I finally got to go and see what the hype was all about. First of all, this store is kept in excellent condition, despite all the breakable/smearable/squishable items everywhere. But what really made my experience special today was interacting with Kelsey. Saying she was friendly is an understatement. She was immediately welcoming and sincerely cared about who we are. She was even able to tell her co-worker about what we had told her about ourselves, unrelated to the products. She did a super fun live demonstration of a couple products for us, taking into consideration our wants and what we would actually use. Unfortunately, my husband and I are on a pretty strict budget, so we were unable to justify making a purchase at this time, but I hope someone at Lush reads this review. Kelsey is a FANTASTIC saleswoman/marketer. I hope she gets paid well, or someone better connected than I will get her something paying six figures. She almost got two penny pinchers to buy fancy shower gel. THAT is impressive. One day I will return to this Lush and buy something just because of the impression Kelsey made on me. I now associate Lush with not only wholesome products made of real ingredients, but a place that allows real, kind people to flourish and let their light shine within their profession. Super awesome to see! Thank you!
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January 2024 by Diana Ostrow
The staff here are amazing!
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January 2024 by R Savage
Great, quality products! Staff is super friendly, very knowledgeable of products, and helpful. Small store and is usually busy(packed), but once you try the Lush line, you will understand the willingness to wait.
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January 2024 by Erin Mulligan
Emmy is such a sweet and knowledgeable employee. Very welcoming and made the shopping experience wonderful
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January 2024 by L White
I visited Lush on 1/1/2024. This visit was much needed because I had lost my spouse on Thanksgiving and he introduced me to this store a few years back. So I came here seeking self care during my grieving Well there were two helpful associates in the the store one of them I was able to pick out a great heart shaped bath bomb with flowers in the middle. She was so sweet and kind but I didn't get her name but she deserves recognition. Then there was Kelsey!!! Kelsey was so patient and understanding. I felt safe to share with her what I went through and she was able to help me select some really great products. I don't feel like I have to rant and rave about lush products most who shop here know you have quality products but Kelsey at the short pump location gave shopping for these products a great experience that my daughter and I needed! She was patient and explained every product we were interested in! We tried face mask, body scrubs, and ended up buying those things and more! I want to thank Lush and their staff for helping us during our time of need we came in unsure of what to get beside my usual sleep body wash but we left with lots of options to use for self care and didn't feel guilty or regretful. Kelsey made me want to return more often than had been coming. She is a great assest to your establishment!!!
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January 2024 by Carissa Brooks
Love, love, love this place!
