-
March 2024 by Jesse Hodges
After 12 weeks of Maaco working on this truck, I'm now dealing with paint over spray on the black trim & window wells. Runs in the paint. Missing pin stripe on the truck bed. Paint mist on the engine. Hood scrapes on the fender. Is this the best they can do after 12 weeks? Was also told on more than one occasion that the vehicle was ready when it was not. Finally brought the truck back home after several attempts to fix these issues.
-
March 2024 by L R
Beautiful job on my Chrysler!
-
March 2024 by Charles Bowles
Great job for the price. Will use them again.
-
November 2023 by Quentin Terry Sr
I'm not going to take away from the paint job it was a nice paint job, but my sunroof was operational before I dropped my 2010 Honda Ridgeline to get painted and when I tried to open it up after picking up my truck Thursday it would not open...Service: Painting
-
October 2023 by goodbar82
My mom had Bad service after pickup. Left seats and took tow hitch off. Tape was left on the truck. Truck wasn't ready when it supposed to be ready. All together I had a bad experience and not looking forward to going back here againPlease check over your vehicle thoroughly after work is done. Take a picture of inside dashboard, and outside of your vehicle.Service: Painting
-
September 2023 by Sharon Bassell
I was able to walk in and get a estimate;; desired time to schedule; drop off during off hours; calls to follow up on progress and the estimate was within $5 of original. I also did some comparison shopping with other paint only folks and got an estimate 3x the amount. I had just the top of my car painted (10 yr old car- paint chipping from going thru carwash over the years). Was very happy with professionalism and follow up when there was still paint tape on top of my car. Only issue - a bit of a mess inside -paint residue powder cleaned up quickly with water when i got home.Service: Painting
-
September 2023 by Angela S
I took my Jeep there to have a door ding repaired and when we picked it up we realized that the entire front end had been keyed at the bodyshop. I immediately called the bodyshop and corporate office but it took days to hear back. I provided photos and filed a police report to have it investigated. We found out that there are no cameras on the property and the owner ************************* was rude and pretty much told us that we were lying and trying to get something for free. Now I have to take it somewhere else to have the front fixed. Take your vehicle somewhere with fences, cameras and that will treat you correctly. This isn't it!
-
August 2023 by Derek Groome
Overspray on everything! Window trim, side view mirrors, rubber door seals, and so on. And after I asked for it to be fixed they just rubbed black product on the spots. Didn't get them all and a few small black spots are now on the paint. Also didn't really coat the roof in fully. Didn't meet the assured deadline. The front desk worker was rude. I gave a second star because the workers do work hard and the, what seemed to be the manager, did try and rectify the situation. He just didnt. I know they have an influx of work bc broad St closed down but that is a corporate issue that needs to be resolved.Overall poor experience
-
August 2023 by Paul Tashner
The folks at MAACO in Richmond are friendly and helpful, and their paint work is a good value. I’ve used their service to redo peeling clear coat and just to refresh faded paint and I’m very satisfied with the resultsService: Painting
-
August 2023 by Savannah Watkins
the paint job? decent. it gets the job done.but it’s crazy how i went there for a paint job and have other issues with the car outside of the paint job. also, when they did mess my car up and admitted to what happened the manager/owner will take NO responsibility. no accountability for what they did. you won’t get any money back and they LOVE to beat around the bush and not give any real solutions. honestly they’re not worth it. at all.Service: Painting
-
July 2023 by Justin
Dropped off my mustang to have it repainted the original color. Took the headlights taillights and side scoops off . I wanted the scoops painted off the car since they were a different color then reinstalled after. I also had a dent in the driver door I wanted fixxed. I picked the car up and noticed a couple cracks and bubbles on the hood that weren't addressed. I'm assuming because it's a fiberglass hood. The scoops looked like they were installed and then painted on the car which is not what I asked. Also I cleaned the inside of the car before dropping it off. I forgot a bottle of Ralph Lauren Polo Blue Sport in the center console. Apparently somebody else liked the scent as well because that was not in there when I picked the car up. Not too pleased with being charged 100$ for a dent to be fixxed and it not being fixxed nor am I happy with losing a 80$ bottle of Cologne. Needless say I won't be going back to MAACO for any painting in the future. Not sure if they left the car unlocked in the lot and someone took it or if a worker did it so I won't point the finger directly at the company. Everyone there acts like the work is easy and assured me how well it would turn out and I feel it's mostly all talk. When you drop the car off for a repaint that's how it stays. Any bubbles in your paint or chips you have won't be filled. It's literally sand over it and shoot it with paint. As a last note they did not contact me when the car was done. I did the Urithane paint. Not sure if Base and clear would have turned out much better. I do know the company tends to rush its workers. Mostly just annoyed about the theft and lack in attention to detail.
-
June 2023 by Reginald Taylor 3rd
The paint job look good but I had to take it back for a another appointment to repaint my rear top on my Ford F-150 and get paint off my front head lights, window sun visor and mouldin around the door
-
June 2023 by Mae Sams
I picked up my vehicle 4 days after dropping it off. While the paint was beautiful, there was overspray on the rubber around my windows, my headlights had sticky tape(or whatever) on it. It was not there when I initially dropped the truck off. I also saw areas where my truck had hints of black ( probably the primer because my truck is red.)I called back to ask if they thoroughly inspected their work before releasing to the customer....the lady on the other end stated...."our contract informs that vehicles will endure overspray". I asked, why would I have to inconvenience myself by bringing it back in, when it should've been corrected before released to me. She said that it could be fixed with nail polish remover.She further stated...."this is the difference between a $1300 paint job, as opposed to a $5k paint job at Bruce's.Needless to say, I thought that response was totally unprofessional. True, I did not pay 5k, but that does not excuse a good/thorough job, even though i paid less.I called back later to speak with the manager. He apologized, and suggested that i return it for another 3 days.This is very inconvenient because i have to spend additional $ for another rental car.All of this could've been aleviated by simply caring enough to do everything correctly the first time.Service: Body & Trim
-
June 2023 by Lee Poates
Body repair looks good. - paint looks great - but lots of overspray - trim painting poor. That being said I would still recommend them for painting an old car. LP.Services: Painting
-
May 2023 by Ali Bhatti
Patrick and Kendal stay away from this folks wrong place to take your vehicle at they tell you one price and when you pick up its different Lack of respect, they definitely discriminate other business and race for sure if you don't believe me go check it out your self.then I get another call from Respected Mr Patrick how I wont be able to go to any other shop at Macoo and he will charge me storage fee if I don't pick up my vehicle originally I was told by him 20 mins earlier that I need to pick up this week ..that s shame for someone to keep calling and bulling cuz of my race and color i felt like.Service: Body & Trim
