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August 2023 by Brandi O.
I rarely write reviews about chain stores but I had one of the most degrading experiences of my life in this Madewell yesterday.I came in with my family a couple days after our family pet died, as a way to distract ourselves and do a little retail therapy to make us feel a little better. Bad choice. This visit absolutely made me feel worse.I grabbed three different styles of pants and asked for a dressing room. Now let me preface this by saying I've pretty much worn madewell jeans exclusively for 7-ish years. I know what size I wear, and I understand how their pants fit.Instead of the sales associate helping me get a fitting room, she started off by saying "Have you ever even owned Madewell jeans before?" to which I responded yes, I own several pairs. She then grills me on the shorts I'm wearing and asks me where they're from. I tell her, they're Madewell. I bought them a couple months back. And she says "Oh wow...that's REALLY surprising." And laughs. What is surprising about that? She then says "Are you sure? They don't look like they're from here." Mind you these shorts I have on are CURRENTLY in their store, in multiple colors, in the front of the store. So what exactly was she implying? Because the vibe and the tone I was given was that she thought either a) I couldn't afford madewell or b) they looked so bad on me she couldn't believe I bought them from madewell. I stood there in disbelief in what she was saying to me, but it didn't stop there! She then proceeded to tell me I should grab a bigger size because their jeans shrink and they won't fit me. Are you fkin kidding me?! Did I not just tell you I own multiple pairs of madewell pants, and that I'm currently wearing them now? And madewell jeans stretch out throughout the day, so I have no idea why she felt so inclined to say that.I could not believe the way I was spoken to, as if I didn't deserve to be in that store and that the clothes I grabbed wouldn't fit me. I KNOW my size. I already told her that.I don't know what I did to this woman to make her feel like it was okay to disrespect me and talk down to me like I was some kind of fat idiot, but needless to say I will never visit this location again. Madewell, you might wanna train your stuck up employees not to disrespect people for no reason.Both my sister and mother picked up on how degrading she was when she was speaking to me. All of us are grieving at the moment and we did not have it in us to start an argument with a freaking sales associate. But yeah, cool, I hope she feels better about herself while trying to make me feel bad about myself for absolutely no damn reason.
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June 2023 by Ana Hernandez-Castro
I was originally wary to go in. I thought maybe they only carried plus sizes online but I am SO happy I went in. The folks working were ALL so welcoming and helpful. I can’t say enough nice things about the ladies who helped me. They made suggestions and helped me walk out with a sick pair of jeans that I would never have tried on if not encouraged to. And they were like genuinely nice people who offered advise, not just nice to make a sale. I’ll definitely go back and I will never feel intimidated walking in as a plus size person.
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February 2023 by Crystal Perry
My first visit to store was not pleasant. I walked in the two girls never asked if I needed assistance. Of course I didn’t not until checkout. I found something , went to the register. The girls still not acknowledging that I’m at the register, they look right at me and said nothing. They could have said something like I will be right there or something. I waited almost 5 minutes. Then I walked out, because of no customer service I definitely won’t shop there.
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October 2022 by Nick Scirico
Staff is super friendly and it’s one of the few places that carry the men’s clothing line!!
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June 2022 by Chaney Hambrick
The customer service at this Madewell is unparalleled. I've been to many of their stores but the staff at this particular store are really the best. I went in today needing 2 outfits for a work team meeting and they talked me through the different styles of jeans, which size would be best, how to style the tops I tried on, and even found me shoes. Sometimes sales associates can feel like they're either ignoring you/not present or too present and pushy. These girls are not like that at all! They are there to help and will tell you when something isn't working. I love shopping here. This is what every retail store should strive to be with their staff :)
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February 2022 by Rebekah Reed
This place is amazing. I don’t write a lot of reviews but I was blown away by the customer service here. All the staff was super friendly and helpful. I especially have to shout out Rena. She is the “Jean Queen!” Seriously, she helped me find the jeans that were the right fit and style and spent a lot of time with me while I tried on 10+ pairs because I’m bad at making decisions. She was patient and taught me so much about how my jeans are supposed to fit. She did this while also giving many other customers the same time and attention to find the jeans they needed. I ended up with 2 pairs of amazing jeans that fit perfectly, are really high quality, and look really cute. This is my favorite place to buy clothes because everything is very high quality and exactly my style. Thank you!
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November 2021 by Kendal Botkin
Terrible customer service. I was looking for a size and while finding my own size I accidentally knocked the marketing down and of course when that happen the lady working rolled her eyes and shook her head. As I was going around I had to ask for my own fitting room. And while Asking for my own fitting room was not the problem it was the fact I heard her help other guest but myself. And how she was so upset that I knocked the marketing down.
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July 2021 by Jessica Geraci
Very helpful staff
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December 2020 by Ken Buck
The Madewell staff received a positive COVID19 case among their employees on Black Friday, and then proceeded to require the staff that was in contact with that employee work even after they discovered the positive, despite CDC and VDH guidance. That seems to show exactly how they feel about their customers-- they don't care about your health, as long as they get your money. I have also been in the store numerous times where staff has not enforced the mask mandate. This particular store is a joke, the management clearly do not care for their employees or customers, and I hope if you go to shop you schedule a COVID test a few days after! Shameful.
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August 2020 by Kim Thomas
Like their clothes, but feel they are overpriced unless items are on sale.
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February 2020 by Lise
Worth a try.
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January 2020 by Lauri W.
I went in to Madewell today for the first time after hearing wonderful things about their jeans. I'm in the process of leveling up my wardrobe (new year, new me!) and replacing lower quality pieces with higher quality pieces. I guess it's time to be a grown up! Jeans are really funny and you can be completely different sizes depending on brand and cut. So, as much as I hate trying things on, I decided to pop in and give them a test drive. Well, people definitely aren't lying! The jeans are soft, supportive, and definitely high quality. They're thicker than some others that I have from a different brand and I really enjoyed everything about them. I was surprised to find that my normal size fit me very well. The young lady who was working today was very nice and helpful, without being overbearing. My favorite kind of employee interaction! Definitely glad I came in today and looking forward to owning my very own pair of Madewell denim in the new year!
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November 2019 by Fawn Ricciuti
Cute store.
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October 2019 by Michelle S.
I had a disappointing experience at this store. I selected sale items from the sale rack and was ready to purchase. There was a sign that stated that all sale/clearance was additional 30% off. The sales associate told me not everything on the sale rack did not qualify for additional % off. If that is indeed the case they should remove those items and display them separately from the 30% off sale items. This is very misleading and false display of pricing.
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July 2019 by Natalie D.
A bit pricey but really great jeans. They do live up to their name and last a long time. Good fit for taller women and women with a smaller waist and fuller bottom. They do carry accessories and other pretty clothing, but I prefer buying jeans here.
